India – We’ve got you covered and are here for you…
Getting a quote, making a booking or tracking your shipment – you can do all that and more with us ONLINE. In fact, that’s the easiest way to do business with us.
Visit our Online Business section on our website to enjoy the following advantages:
Benefits of online business:
Availability 24/7
Easy to use and efficient working tools
Fast and convenient process
Flexible integration into your workflow
Increased transparency
High data quality
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How to reach us
For customer inquiries, we encourage customers to use email as the primary method to contact our Customer Service teams. We are monitoring our emails and answering them as fast as possible.
Only for urgent escalations, please use phone calls. However, please note that we are experiencing high call volumes and longer than normal waiting times.
Booking and Documentation
We invite you to use our e-tools (Web-Booking and EASI) for submitting Bookings and Shipping Instructions.
For vessel/container/booking status and sailing schedule related information, please visit our Online Business section on our Hapag-Lloyd website.
For faster B/L release at destination, under current COVID-19 conditions, we encourage you to switch from Original B/L to Seaway B/L. For any assistance, please reach out to our customer service and documentation team.
Import Documentation
Please use ODeX platform to upload your Import Seaway Bills of Ladings for quick release of E-Delivery Order.
To know the available options for Delivery Order releases for OBLs, please contact our Customer Service Import Desk.
Counter
Our Counters remain operational as follows: Mumbai*, Nhava Sheva, Goa, Gandhidham, Mundra, Ludhiana*, Chennai, Mangalore, Kochi and Kolkata*.
*on rotational days for limited hours
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