Taiwan – Customer Service Communication
Our Strategy 2023 has set us on a clear path towards becoming number one for quality in the industry. Since January last year, we have launched four quality promises: Fast Booking Response, Correct Bill of Lading, Accurate Invoicing and Loaded as Booked. We have also set up a new commercial structure since last year, including specialized and dedicated team members for your business, and one single mailbox and phone number for all customer service related inquiries that aims to ease the way you communicate with us.
As of January 18, 2021, please take note of the changes in communication for our customer service team:
Customer Service Contacts:
| Issue | Contact |
|---|---|
| For all Booking, Documentation and Import inquiries | [email protected] |
| For manual Shipping Instruction and Bill draft amendment | [email protected] |
| Mainline | +886 221731600 |
| Counter Related Issues | (Taipei): +886 221731658 (Kaohsiung): +886 73376314 |
With effect from January 18, 2021, our Contact Center will be upgraded with streamlined
prompts and new functions. We kindly invite you to enter your Shipment Number,
after dialing the Customer Service Mainline; your calls will be fast-routed to the
corresponding agent or team for more personalized service. If you don’t have a reference
number, simply follow the prompts and our first available operator will be more than happy
to assist.
In addition, we are committed to providing our customers with e-Business continuity and would like to invite you to continue to benefit from our comprehensive e-Business solutions.
Please see attached PDF for the range of solutions we offer.
© Hapag-Lloyd AG