North America - Regional HQ (Customer Service, Operations & Finance)
USA - Headquarters
Street Address
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
IMDG Submission
Customer Service
Exports / Imports / Documentation Inquiries
Customer Service
Merchant Haulage at Inland Ramps
Customer Service
Trucking Issues
Intermodal
Port Rail and Export Rail
Intermodal
Boston (Sales)
USA - North East
Contacts
Sales Inquiries - New Customers
Sales
Chicago (Sales)
USA - North East
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Detroit (Sales)
USA - North East
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
New York (Sales)
USA - North East
Contacts
Sales Inquiries - New Customers
Sales
Atlanta (Sales)
USA - South East
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Miami (Sales)
USA - South East
Street Address
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Area US Flag
USA - US Flag
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
General Inquiries
Military Markets
Customer Service
Civilian Markets
Customer Service
All Markets
Pricing and Rates
All Markets
Imports
Houston (Sales)
USA - West
Opening Times
Mon - Fri: 08:30 - 19:00
Contacts
Sales Inquiries - New Customers
Sales
Los Angeles/Long Beach
USA - West
Opening Times
Mon - Fri: 08:00 - 17:00
Contacts
Rate Quote
Sales
Export Booking
Customer Service
Export Documentation
Customer Service
Imports
Customer Service
Empty Pickup/Return
Operations
Oakland (Sales)
USA - West
Opening Times
Mon: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Honolulu
USA - West (Gulf Pacific and West Coast)
Contacts
Executive Vice President
Administration
Port Manager
Operations
Operations Manager
Operations
Marine Agent
Operations
Marine Agent
Operations
For CPP Live Ports Only:
Demurrage charges at CPP-live ports must be paid exclusively through the Container Payment Portal (CPP). Hapag-Lloyd will no longer issue demurrage invoices for ports that are live on CPP. Customers should rely on the Last Free Day (LFD) displayed in the CPP Portal. LFD provided separately by Hapag-Lloyd is only an estimate.
All charges can be viewed and paid through your PayCargo account:
Disclaimer: LFD times provided via this application are valid at time of request and are subject to change without notice. Only Hapag-Lloyd's LFD's are provided via this tool, not terminal's last free day. This tool is intended for import shipments within USA & Canada. For Shipments discharging USLAX/USLGB – Please contact your local Hapag-Lloyd office