USA

Export

Please use the below link to submit a COD (Change of Destination) request. Only use this e-form for shipments booked with our US Customer Service teams for cargo shipping from the United States or Canada.  Any other booking revisions should be submitted using our Booking Amendment tool or via Navigator.

Early / Last Receiving dates and rail time cutoffs. Request up to 10 bookings at a time and receive the information in your email
in minutes. This tool is intended for bookings with an export rail move within USA. For cross-border and other bookings no data will populate in the result.The ERD/LRD and cut off times provided via this application are valid at time of request and are subject to change without notice.  

Submit your information for rail bill processing in just a few minutes. Our US Rail Bill e-form is available for export cargo moving on US and Canadian Rails. Some restrictions apply, please click on the link to learn more details.

Please refer to this document for cross-border locations required for Customs entry.

PayCargo

Paycargo offers centralized visibility, a payment approval & tracking system, multiple payment options, and 24/7 access. Payments are posted within 1 hour of receipt.

For single invoice and demurrage payments for the fastest cargo release. Visit www.paycargo.com to sign up for an account.

ACH / Wire Payment

ACH payments are the most cost-effective payment method but can take 24 hours to be received and posted.

Our bank information is as follows:

JP Morgan Chase Bank
4 New York Plaza, Floor 15
New York, NY 10004

Acct: 400-947862
ABA: 021000021
Swift Code: CHASUS33
Account name: Hapag-Lloyd (America) LLC

Manual Check Fee

Effective November 16, 2020, for our customers who choose to continue to send us manual checks in the United States, a Manual Check Fee (MCP for prepaid or MCF for collect) of US$ 50 per check will apply.  The final responsibility for this fee is the merchant as defined in our bill of lading.

USA - Payment Terms - Freight “Prepaid” and “Collect”
This is a PDF download, attached file, same showing today under Payments

Remittance

Please use below link to submit a remittance. The time frame for processing wires is from 1 to 2 business days. Kindly note that failure to submit correct and/or complete references including but not limited to bank transaction numbers may result in delays in posting payments and releasing of cargo. Valid references are Invoice number, Bill of Lading number, Shipment number and Bank Transaction number. At least one Hapag-Lloyd reference must be provided. (Invoice #, BL # or Shipment #)

Please find here a Facilities Information and Resources Management System (FIRMS) list, addresses and FIRMS Code for United States.

These are facilities with the ability to transmit AMS (Automated Manifest System) information directly to US Customs and that have a Customs assigned FIRMS code.  FIRMS codes are used when communicating with a US Customs Port of Entry. They are required on import paperwork, inbond transit orders, and other Customs documents.

TERMINAL NAME STREET CITY ST ZIP FIRMS CODE
APM TERMINALS 2500 NAVY WAY TERMINAL ISLAND CA 90731 W185
APM TERMINALS - TACOMA, WA 1675 LINCOLN AVENUE TACOMA WA 98421 X335
BARBOURS CUT TERMINAL 1515 E BARBOURS CUT BLVD LA PORTE TX 77571 S787
BNSF RAILROAD - Los Angeles Hobart 3770 E. WASHINGTON BLVD LOS ANGELES CA 90023 Y386
BNSF RAILROAD - Seattle 12400 51ST PLACE S. SEATTLE WA 98178 Y371
BNSF RAILROAD - St Paul 1701 PIERCE BUTLER ROUTE ST. PAUL MN 55104 J828
CALIFORNIA MULTIMODAL LLC 9015 PASEO DE LA FUENTE SAN DIEGO CA 92154 Z391
CALIFORNIA MULTIMODAL, LLC 425 E. HEBER ROAD CALEXICO CA 92249 Z301
CANADIAN NATIONAL RAILROAD - Chicago Harvey 16800 South Center Street HARVEY IL 60426 I092
CANADIAN NATIONAL RAILROAD - Chicago Joliet 785 Draper Ave Joliet IL 60432 H903
CANADIAN NATIONAL RAILROAD - Detroit 600 FERN STREET FERNDALE MI 48220 H798
CANADIAN NATIONAL RAILROAD - Indianapolis 1585 South Senate Ave INDIANAPOLIS IN 46225 H913
CANADIAN NATIONAL RAILROAD - Jackson 360 Industrial Park Road Richland MS 39218 Q409
CANADIAN NATIONAL RAILROAD - Memphis 3588 PAUL LOWRY MEMPHIS TN 38109 P484
CANADIAN PACIFIC RAILROAD - CHICAGO BENSENVILLE 10800 FRANKLIN AVE GATE 4 BENSENVILLE IL 60131 J830
CANADIAN PACIFIC RAILROAD - MINNEAPOLIS 615 30TH AVENUE N.E. MINNEAPOLIS MN 55418 J554
CHICKASAW CONTAINER SERVICES I 49 N. CONCEPTION ST MOBILE AL 36610 P074
DUNCAN & SON LINES 23860 W HIGHWAY 85 BUCKEYE AZ 85326 U036
EAST COAST WAREHOUSE 1140 POLARIS STREET ELIZABETH NJ 7201 E451
F.C.L. LOGISTICS LTD. 23011 S. WILMINGTON AVE. CARSON CA 90745 W493
FLORIDA EAST COAST RAILROAD 7300 N.W. 69TH AVENUE MIAMI FL 33166 M601
FLORIDA INTERNATIONAL TERMINAL LLC 3800 MCINTOSH RD PORT EVERGLADES FL 33316 N751
GCT BAYONNE 302 PORT JERSEY BLVD JERSEY CITY NY 7305 E364
GCT CES (GLOBAL CONTAINER 241 WESTERN AVENUE STATEN ISLAND NY 10303 E144
GCT NEW YORK 300 WESTERN AVENUE STATEN ISLAND NY 10303 E005
GEORGIA PORTS AUTHORITY 2 MAIN STR. GARDEN CITY GA 31408 L738
GREENWICH TERMINALS LLC 3301 SOUTH COLUMBUS BLVD. PHILADELPHIA PA 19148 C095
H & M TERMINALS 700 BELLEVILLE TURNPIKE KEARNY NJ 7032 E355
INTERMODAL CARTAGE COMPANY INC. 1102 EAST PLEASANT RUN ROAD WILMER TX 75172 V130
INTL TRANSPORTATION SVCS 1281 PIER J AVENUE BERTH 234 LONG BEACH ITS CA 90802 Y309
JACKSONVILLE 3001 TALLEYRAND AVENUE JACKSONVILLE FL 32206 N272
KANSAS CITY SOUTHERN RAILROAD - Dallas Wylie 2800 SH 78 NORTH WYLIE TX 75098 U178
KNIGHT TRANSPORTATION 5601 WEST BUCKEYE ROAD PHOENIX AZ 85043 V391
KPAC 2602 PORT OF TACOMA RD. TACOMA WA 98401 P026
LONG BEACH CONTAINER TERMINAL INC. 1171 PIER F AVENUE LONG BEACH CA 90802 W183
MAERSK-SEALAND TERMINAL 5080 MCLESTER STREET ELIZABETH NY 7207 E425
MAHER TERMINAL FLEET STREET, BERTH 64 PORT ELIZABETH NY 7201 E416
NAPOLEON AVENUE TERMINAL 5901 TERMINAL DRIVE NEW ORLEANS LA 70115 P260
NEW ORLEANS TERMINAL LLC 50 NAPOLEON AVE NEW ORLEANS LA 70115 Q795
NORFOLK INTL TERMINAL 7737 HAMPTON BLVD NORFOLK INTERNATIONAL, VA VA 23505 L005
NORFOLK SOUTHERN RAILROAD - 63 RD ST Chicago 169 East 63rd Chicago IL 60637 I104
NORFOLK SOUTHERN RAILROAD - Atlanta Inman 1600 Marietta Road NW, Gate 6 Atlanta GA 30318 L810
NORFOLK SOUTHERN RAILROAD - Austell 6000 Dr. Luke Glenn Garrett Jr Memorial Hwy AUSTELL GA 30106 L690
NORFOLK SOUTHERN RAILROAD - Birmingham 7100 Crescent Way McCalla AL 35111 P060
NORFOLK SOUTHERN RAILROAD - Buffalo 500 Bison Parkway Buffalo NY 14227 C306
NORFOLK SOUTHERN RAILROAD - Charleston 4350 Goer Drive N. Charleston SC 29406 L437
NORFOLK SOUTHERN RAILROAD - Charlotte 5710 West Blvd Charlotte NC 28208 N481
NORFOLK SOUTHERN RAILROAD - Cincinnati Gest St 1276 W. 8th Street Cincinnati OH 45203 J404
NORFOLK SOUTHERN RAILROAD - Cincinnati Sharonville 3155 E. SHARON RD. SHARONVILLE OH 45241 H897
NORFOLK SOUTHERN RAILROAD - Cleveland 5300 GREENHURST DRIVE MAPLE HEIGHTS OH 44137 J037
NORFOLK SOUTHERN RAILROAD - Columbus 3329 THOROUGHBRED DRIVE COLUMBUS OH 43217 H367
NORFOLK SOUTHERN RAILROAD - Croxton 125 County Road Jersey City NJ 07307 E611
NORFOLK SOUTHERN RAILROAD - Detroit 2725 LIVERNOIS DETROIT MI 48209 H796
NORFOLK SOUTHERN RAILROAD - Greensboro 1105 Merritt Drive Greensboro NC 27407 O119
NORFOLK SOUTHERN RAILROAD - Huntsville 2850 WALL TRIANA HIGHWAY SW HUNTSVILLE AL 35824 Q165
NORFOLK SOUTHERN RAILROAD - Jacksonville 4267 1/2 North Edgewood Drive Jacksonville FL 32254 N321
NORFOLK SOUTHERN RAILROAD - Kansas City 4800 NORTH KIMBALL KANSAS CITY MO 64161 J176
NORFOLK SOUTHERN RAILROAD - Landers 7540 S. Western Ave Chicago IL 60620 I104
NORFOLK SOUTHERN RAILROAD - Louisville Appliance Park 4913 HELLER STREET LOUISVILLE KY 40218 H879
NORFOLK SOUTHERN RAILROAD - Louisville Buechel 4705 JENNINGS LANE LOUISVILLE KY 40218 J060
NORFOLK SOUTHERN RAILROAD - Memphis 2648 Spottswood Ave Memphis TN 38114 P487
NORFOLK SOUTHERN RAILROAD - New Orleans 2900 Florida Ave New Orleans LA 70117 P979
NORFOLK SOUTHERN RAILROAD - Pittsburgh Wall 701 WALL AVENUE WALL PA 15148 D106
NORFOLK SOUTHERN RAILROAD - St Louis 333 E. CARRIE AVE. ST. LOUIS MO 63147 J288
NORTH CHARLESTON TERMINAL 1000 REMOUNT ROAD NORTH CHARLESTON SC 29418 L391
NORTHWEST CONTAINER SERVICE 11920 NORTH BURGARD ROAD PORTLAND OR 97203 X100
NORTHWEST CONTAINER SERVICES 635 S EDMUNDS STREET SEATTLE WA 98108 Y555
OAKLAND INTERN. CONTAINER TERMINAL 1717 MIDDLE HARBOR ROAD OAKLAND CA 94607 Z985
OAKLAND INTL CONTAINER TERMINAL 1999 MIDDLE HARBOR ROAD OAKLAND CA 94607 Z985
PORT NEWARK CONTAINER TERMINAL 241 CALCUTTA ST PORT NEWARK NY 7114 F577
PORT OF MIAMI TERMINAL OPERATORS 635 AUSTRALIA WAY MIAMI FL 33121 L239
PORTS AMERICA OUTER HARBOR 1599 MARITIME STREET, BERTH 24 OAKLAND CA 94607 W297
PORTS AMERICA TAMPA 2510 GUY N. VERGER BLVD TAMPA FL 33605 M669
PORTSMOUTH MARINE TERMINAL 2000 SEABOARD AVENUE PORTSMOUTH PMT VA 23707 L045
SALSON LOGISTICS 888 DOREMUS AVE NEWARK NJ 7114 E614
SCSPA INTERMODAL TERMINAL GREER 100 International Commerce Blvd GREER SC 29651 M682
SOUTH FLORIDA CONTAINER TERMINAL 2299 PORT BOULEVARD MIAMI FL 33132 N775
SSA TERMINALS 700 PIER A PLAZA LONG BEACH CA 90813 Z978
SSA TERMINALS 2400-2900 11TH AVE. S.W. SEATTLE WA 98134 X117
TERMINAL 6 7201 NORTH MARINE DRIVE PORTLAND OR 97203 X005
TOTAL TERMINALS 301 HANJIN ROAD LONG BEACH CA 90802 Z952
TRANSBAY TERMINAL 2500 7TH STREET OAKLAND CA 94601 W577
TRANSMARITIME 181 INDUSTRIAL ROAD SANTA TERESA NM 88008 T711
TRANSMARITIME CENTRAL INC 7400 STILES EL PASO TX 79915 V664
TRANSMARITIME INC 22219 MINES ROAD FOR LOADS/EMPTIES LAREDO TX 78045 V420
TRANSMARITIME, INC. 901 E. MILITARY HIGHWAY 281 PHARR TX 78577 V956
TRAPAC JACKSONVILLE,LLC 9834 NEW BERLIN RD JACKSONVILLE FL 32226 M029
TRAPAC TERMINAL 2800 7TH STREET - BERTH 30 OAKLAND CA 94607 Y549
UNION PACIFIC RAILROAD - Chicago Global II 301 WEST LAKE STREET CHICAGO IL 60608 I372
UNION PACIFIC RAILROAD - Council Bluffs 2722 South Avenue Council Bluffs IA 51503 H043
UNION PACIFIC RAILROAD - Dallas DIT 3701 SOUTH INTERSTATE 45 Wilmer TX 75172 V963
UNION PACIFIC RAILROAD - Dallas Mesquite 4100 Forney Mesquite TX 75149 U419
UNION PACIFIC RAILROAD - Denver 4085 N. York St DENVER CO 80205 H099
UNION PACIFIC RAILROAD - Dupo (St Louis) ROUTE 3 & STATE STREET DUPO IL 62239 K078
UNION PACIFIC RAILROAD - Houston Englewood 5500 WALLISVILLE ROAD HOUSTON TX 77020 S640
UNION PACIFIC RAILROAD - Houston Kirkpatrick 6800 KIRKPATRICK BLVD HOUSTON TX 77028 S637
UNION PACIFIC RAILROAD - Joliet Global 4 3000 CENTERPOINT WAY JOLIET IL 60436 I206
UNION PACIFIC RAILROAD - Kansas City 4801 GARDNER AVENUE KANSAS CITY MO 64120 J178
UNION PACIFIC RAILROAD - Laredo Interstate Hwy 35, North Mile Marker # 12 Laredo TX 78041 V551
UNION PACIFIC RAILROAD - Long Beach ICTF 2401 SEPULVEDA BLVD LONG BEACH CA 90810 Y381
UNION PACIFIC RAILROAD - Memphis / Marion 5500 Kuhn Road Marion AR 72364 P279
UNION PACIFIC RAILROAD - New Orleans Avondale 100 AVONDALE GARDEN RD AVONDALE LA 70094 P996
UNION PACIFIC RAILROAD - Oakland 1408 Middle Harbor Road OAKLAND CA 94607 W581
UNION PACIFIC RAILROAD - Portland 1862 SE Holgate Blvd PORTLAND OR 97202 W975
UNION PACIFIC RAILROAD - Rochelle Global 3 2701 INTERMODAL DRIVE ROCHELLE IL 61068 J323
UNION PACIFIC RAILROAD - Salt Lake City 1045 SOUTH 5500 WEST SALT LAKE CITY UT 84104 K961
UNION PACIFIC RAILROAD - San Antonio 13001 IH-35 South Von Ormy TX 78202 S518
UNION PACIFIC RAILROAD - Santa Teresa (El Paso) 9050 Strauss Rd Santa Teresa TX 88008 T571
UNION PACIFIC RAILROAD - Seattle 4700 DENVER AVENUE SOUTH SEATTLE WA 98134 X161
VIRGINIA INTERNATIONAL GATEWAY 1000 Virginia International Gateway BLVD. PORTSMOUTH VA 23707 N195
WANDO WELCH TERMINAL 400 LONG POINT ROAD MOUNT PLEASANT SC 29464 N598
WASHINGTON UNITED TERMINALS 1815 PORT OF TACOMA ROAD TACOMA WA 98104 Z705
WEST BASIN CONTAINER TERMINAL 1830 J.S. GIBSON BLVD SAN PEDRO CA 90731 Y773
YUSEN TERMINALS LLC. 701 NEW DOCK STREET TERMINAL ISLAND CA 90731 Y790

You can find each country's office contact details in the Offices and Local Info section under the Services & Information tab on our website.

You can subscribe for updates in the Subscription section of our Online Business Suite under "track."

Bank account details are available on the invoices. Invoices can be found by opening the "booking overview" in Navigator and selecting the "Documents tab." There you will have the option to download the invoice as long as you are the payer.

You can click here or you can register by clicking the "Not yet registered?" link on our login page.

You can click here or you can reset your password by clicking the "Forgot your password?" link on our login page.

Vessel schedules can be viewed by selecting Interactive Schedules under the "Track" option on our Online Business Suite.

Invoices can be found by opening the "booking overview" in Navigator and selecting the "Documents tab." There you will also have the option to download the invoice as long as you are the payer.

You can find current ETAs and ETDs using the Navigator tool on our Online Business Suite.

You can find current ETAs and ETDs using the Navigator tool on our Online Business Suite.

Your container status can be found in the cargo details on the Navigator tool by opening the relevant shipment, then the "Cargo and Container" tab, and selecting the relevant container.

You can check the service coverage in Interactive Schedule.

Container pick up location details are available in each booking confirmation. Booking confirmations can be found in Navigator under the "documents" tab once you open the shipment.

Detention and demurrage tariffs for each country can be found here.

The cutoff dates for shipping instructions, VGM, cargo and IMDG documents are listed on your individual booking confirmation. You can also view those details in our Navigator Tool.

You can find your GIFU (Gate in Full) deadline via our Navigator tool.

The cutoff dates for shipping instructions, VGM, cargo and IMDG documents are listed on your individual booking confirmation. You can also view those details in our Navigator Tool.

You can subscribe to Hapag-Lloyd's newsletter here. Once subscribed you will receive an email which will enable you to customize your newsletters. You can personalize your subscription so you only receive news that you are interested in and prevent too many updates.

Vessel schedule with transit times are available through our interactive schedules tool. You can also find transit times specific to your booking by viewing the right hand progress bar when you open a shipment in Navigator.

All details regarding the location and contacts for our worldwide offices are available in the Offices and Local Info section of our website.

Your arrival notice can be found in Navigator by opening the shipment then the "documents" tab. Please note that arrival notices will only be available to the consignee and notified parties.

The return address details are listed on your individual booking confirmation.   

Please refer to Hapag-Lloyd Arrival Notice or Delivery Order where we will provide the Depot details for your empty container return.

Freight Prepaid (Export) will be 7 days before scheduled departure date at Port of Loading.

Please see the Tariffs section of our Online Business Suite.

There is no specific cargo weight limitation in the US but there is a limitation under the name of " Gross Vehicle Weight" regulation which includes Cargo weight, Cargo packing weight, entire container contents, Chassis and Truck weight. Furthermore there are restrictions on the distribution of weight which means that if cargo weight is within the cargo weight guideline, it can still be overweight per local, state and federal law. Due to the variablility in guidelines it is very difficult for Carriers to confirm whether or not your cargo can be transported to the US inland location. Additonal information can be found here.

Please refer to the Vessels section under "Cargo & Fleet" in the Services and Information tab on our website.

Please refer to the Vessels section under "Cargo & Fleet" in the Services and Information tab on our website. You can download the certificate information from there. If you would like to have a vessel certificate for partner vessel, please contact your local Hapag-Lloyd Customer Service representative in your area to get more information.

Currently we are not able to provide such information via our website. Please contact your local Hapag-Lloyd Customer Service team.

Hapag-Lloyd offers a number of e-Business products designed to assist customers in creating bookings, submitting documents, tracking and tracing shipments, and even offer the ability so subscribe to be notified of specific events. Please refer to Online Business Suite for information regarding our online business tools. Also, reach out to your local e-business help desk for addition information regarding EDI and EDI setup. contact info can be found here on the right hand column.

You may file a dispute using our Hapag Lloyd Dispute Template found here. Please fill out the template and send to [email protected] along with any supporting documentation.

You can find payment details here.

Individual container tare weight can be found under their respective shipments in the VGM tool.

Information regarding Hapag-Lloyd equipment can be found here.

Empty container pick up location ican be found on your booking confirmation.

Go to the My Bookings page found on the left hand menu in our Online Business Suite under the "Book" section. Find the relevant booking and use "Copy booking" button at the bottom of the table.

You may consult the DG guide here.

You can ammend your booking via the Booking Amendment.

You can cancel your booking via the Booking Amendment.

Your booking confirmation can be found in Navigator by opening the shipment then the "documents" tab.

The mandatory information to place a booking are found here.

Available container types can be found here.

If the container has not loaded a vessel yet please use the Booking Amendment tool. If the container has loaded a vessel or is gated in full at the POL and the cutoff has passed please used the COD form located here.

You may receive your booking confirmation in 1 business hour after your booking request (for standard, non-hazardous cargo).  You may consult our Quality Promises for additional information.

Please include the full routing details at time of your initial request.  Should you need to add an inland leg to an existing shipment you can do so via our Booking Amendment tool.

The booking cancellation will include details as to why your shipment was cancelled.

We do not offer food grade standard equipment. Your trucker can request clean/swept down or in some cases we can offer steam cleaning in which we would have to get the costs from the equipment team to see if this service can be provided.  Please contact your local customer team for further assistance.

You can create a booking via our Online Business Suite.

Please refer to relevant Product Brochure found here and go to the “Container Specification” page.

Please refer to Hapag-Lloyd Booking Confirmation where we will provide information under “Cut-off” section. Please refer to the My Bookings section of our website.

We will provide a booking confirmation reflecting DG accepted. You can find local DG process here. If you have not yet received this confirmation with 72 hours of providing complete and compliant IMDG details, please contact your local office

All prelims, final IMDG, SDS and other IMO related documents are to be sent directly to our DG input team [email protected] This is an indexing e-mail address only and will not reply to queries

You should receive your invoice within 48 business hours of shipment departure from POL. You can consult our Quality Promises section of our Online Business Suite for additional information.

Your SWB can be found in Navigator by opening the shipment then the "documents" tab. Please note that the SWB will only be available to you if you are a party on the bill.

You can review, correct, and approve your Bill of Lading drafts on the BL Draft Approval tool in our Online Business Suite.

Customs information can be found on the "Customs Details" box on your booking confirmation. Your booking confirmation can be found in Navigator by opening the shipment then the "documents" tab. For additional information regarding Customs processes, please see the "Security Information" section of our website found on the left hand menu in the Services & Information tab.

Your shipping instructions can be submitted here.

You may submit your Shipping Instructions here.

Standard service level turn times:

1. Initial Draft – 8 working hours after shipping instructions (24hrs). Incomplete SI may delay the initial draft.

2. Corrections – 4 working hours (Next morning if after 12:00 PM). If after vessel sailing, approval from destination might be needed which will extend these 4 hours and is greatly depending on destination approval.

3. Releases – For OBLs 8 working hours after draft approval or vessel sailing whichever happens later, for SWB is 24 hours after sailing regardless of draft approval. Consider that for vessel sailings on weekends and/or holidays it might be more than 24 hours as we do not get on board notification until Mondays.

You can review, correct, and approve your Bill of Lading drafts on the BL Draft Approval tool in our Online Business Suite.

Standard service level turn around times:

1. Initial Draft – 8 working hours after shipping instructions (24hrs). Incomplete SI may delay the initial draft.

2. Corrections – 4 working hours (Next morning if after 12:00 PM). If after vessel sailing, approval from destination might be needed which will extend these 4 hours and is greatly depending on destination approval.

3. Releases – For OBLs 8 working hours after draft approval or vessel sailing whichever happens later, for SWB is 24 hours after sailing regardless of draft approval. Consider that for vessel sailings on weekends and/or holidays it might be more than 24 hours as we do not get on board notification until Mondays

Requests for draft, bill of lading or to provide draft approval, please e-mail [email protected] directly

Please ensure the Hapag-Lloyd Shipment/booking number is in the subject line

Standard service level turn times:

1. Initial Draft – 8 working hours after shipping instructions (24hrs). Incomplete SI may delay the initial draft.

2. Corrections – 4 working hours (Next morning if after 12:00 PM). If after vessel sailing, approval from destination might be needed which will extend these 4 hours and is greatly depending on destination approval.

3. Releases – For OBLs 8 working hours after draft approval or vessel sailing whichever happens later, for SWB is 24 hours after sailing regardless of draft approval. Consider that for vessel sailings on weekends and/or holidays it might be more than 24 hours as we do not get on board notification until Mondays

Please refer to the Rate of Exchange section of our Online Business

Please see the "Security Information" section of our website found on the left hand menu in the Services & Information tab.

The "Shipped On Board date" that manifests on the Bill of Lading is the sailing date of the vessel.

No. we are not able to show a "Shipped On Board date" on the Bill of Lading which does not reflect the actual date of sailing. Alternatively, if the container(s) have been loaded aboard a vessel on a date prior to the vessel sailing, that date can be used as a "Shipped On Board date." Please check with your local Hapag-Lloyd Customer Service representative team for more information. We can offer a received for shipment Bill of Lading. This confirms that we have taken charge / possession of the goods but they have not been loaded on to the intended vessel.

Due to Hapag-Lloyd's NO DOC/NO LOAD policy and ever-changing shipping manifest rules, we are unable to provide a Shipping Instructions (SI) extensions.

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