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Customer Service

Customer Dispute Request

If you consider that charges need to be disputed, please follow our dispute webform using the button.

Submitting a dispute has never been easier

Introducing our brand-new invoice dispute form – the ultimate solution for hassle-free resolution of any invoice discrepancies.

We understand that disputes can arise from time to time and that resolving them can be a time-consuming and stressful process. That’s why we’ve developed a user-friendly, streamlined invoice dispute form that simplifies the process and saves you valuable time and effort.

- Immediate dispute creation

- Dispute Reference Number Appears on screen as real-time response

- Confirmation e-mail with your dispute details

- Clear step-by-step process

Don’t let invoice disputes disrupt your business operations – try our new invoice dispute form today and experience the peace of mind that comes with streamlined dispute resolution. 

Please note that you need a Hapag-Lloyd account to use our new invoice dispute form.

If you haven’t registered yet, just click the button below and we will guide you through the registration.

We highly recommend registering to take advantage of immediate dispute creation from our new dispute solution.


Import Toolbox

Empty Container Depot Change

Please use this following button to change your empty drop depot for import shipments.
(It opens in country Germany)

Secure Container Release Request

(It opens in country Belgium)

Delivery Order Input

Please use this form to place Carriers Haulage Orders for import shipments.
(It opens in country Germany)

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