Streamlined for Efficiency, Designed for Accuracy

New Shipping Instructions

Experience the convenience of our intuitive and easy-to-use shipping instructions submission platform! Our Shipping Instructions online solution allows you to submit your SIs through a simplified web interface. It improves operational efficiency by providing detailed instructions and reducing processing time.  

You can enter all information directly into our web form instead of collecting your data on different pages. With no other dependencies, you’ll enjoy seamless integration with our other web solutions without having to rely on complicated PDFs or other platforms.  

Your Benefits

Efficient

Save time and avoid delays thanks to constant availability and clear guidance through your shipping instructions.

Accurate

Benefit from a detailed all-in-one web-interface, which reduces errors and easily leads to accurate shipping instructions.

Intuitive

Enjoy an interface specifically designed like other familiar Hapag-Lloyd tools, ensuring easy navigation.

Key Features

  • Seamless, user-friendly platform for submitting your shipping instructions as well as enhancing the experience and efficiency in managing your shipments. 
  • For an intuitive experience, the interface is structured and designed similarly to other Hapag-Lloyd online tools.  
  • An easy-to-use, web-based interface that eliminates the need to download PDF files. 
  • Continuous improvement of the online solution based on your feedback. 

Frequently Asked Questions

Submitting and Managing Shipping Instructions 

After logging into the Shipping Instructions, enter the booking number in the provided field on the Shipping Instructions interface; the system will then retrieve the specific shipping instruction associated with that booking number. Fill out the shipping instruction form with the required details of your shipment, review the information for accuracy, and submit it directly through the interface. 

The amendment can be made using our BLDA solution after creating the first draft based on your submitted SI. 

Upon successful submission of a shipping instruction, a summary screen is shown and can be used as a receipt. It can be printed or saved for your records. 

No, the Shipping Instructions do not allow users to view previously submitted shipping instructions. It will be implemented in next iterations.  

Bill of Lading (BL) Operations 

General BL corrections can be sent through our BLDA solution. It will be taken care of internally and a new BL draft will be sent back for approval in due time. 

The ability to merge or split BLs is not yet available on the Shipping Instructions online solution, but will be included in subsequent updates.  

Functionality Scope and Limitations 

The solution does not yet support the handling of House BL/SCAC scenarios or the NCM/wood package for Brazil. However, both will be implemented during Q3/2024.  

Your local customer service contact will support you if you experience any issues. Additionally, you can submit feedback through the tool directly.  

Shipping Instructions is cloud-based and is accessible from any modern web browser without the need for specific downloads or plug-ins. 

The Shipping Instructions online solution uses industry-standard encryption and security practices to ensure that your data is secure and accessible only to authorized users. 

No, for now, it is only available in English. In the long term, we are planning to make Shipping Instructions and other online solutions available in multiple languages as well.  

We will communicate updates and new features through the Shipping Instructions solution, emails, and updates posted on the solution’s landing page.  

Accessibility and Localization 

The Shipping Instructions solution is designed to be responsive and is accessible on most mobile devices with Internet connectivity and a compatible browser.  

Future Updates and Features 

Features planned for improving the solution include the creation of templates, further granularity of the charges,​ stronger validations, and more. 

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