North America - Regional HQ (Customer Service, Operations & Finance)
USA - Headquarters
Horário de funcionamento
seg. - sex.: 08:30 - 17:00
Contatos
IMDG Submission
Customer Service
Exports / Imports / Documentation Inquiries
Customer Service
Merchant Haulage at Inland Ramps
Customer Service
Trucking Issues
Intermodal
Port Rail and Export Rail
Intermodal
Boston (Sales)
USA - North East
Contatos
Sales Inquiries - New Customers
Sales
Chicago (Sales)
USA - North East
Horário de funcionamento
seg. - sex.: 08:30 - 17:00
Contatos
Sales Inquiries - New Customers
Sales
Detroit (Sales)
USA - North East
Horário de funcionamento
seg. - sex.: 08:30 - 17:00
Contatos
Sales Inquiries - New Customers
Sales
New York (Sales)
USA - North East
Contatos
Sales Inquiries - New Customers
Sales
Atlanta (Sales)
USA - South East
Horário de funcionamento
seg. - sex.: 08:30 - 17:00
Contatos
Sales Inquiries - New Customers
Sales
Miami (Sales)
USA - South East
Endereço
Horário de funcionamento
seg. - sex.: 08:30 - 17:00
Contatos
Sales Inquiries - New Customers
Sales
Area US Flag
USA - US Flag
Horário de funcionamento
seg. - sex.: 08:30 - 17:00
Contatos
General Inquiries
Military Markets
Customer Service
Civilian Markets
Customer Service
All Markets
Pricing and Rates
All Markets
Imports
Houston (Sales)
USA - West
Horário de funcionamento
seg. - sex.: 08:30 - 19:00
Contatos
Sales Inquiries - New Customers
Sales
Los Angeles/Long Beach
USA - West
Horário de funcionamento
seg. - sex.: 08:00 - 17:00
Contatos
Rate Quote
Sales
Export Booking
Customer Service
Export Documentation
Customer Service
Imports
Customer Service
Empty Pickup/Return
Operations
Oakland (Sales)
USA - West
Horário de funcionamento
seg.: 08:30 - 17:00
Contatos
Sales Inquiries - New Customers
Sales
Honolulu
USA - West (Gulf Pacific and West Coast)
Contatos
Executive Vice President
Administration
Port Manager
Operations
Operations Manager
Operations
Marine Agent
Operations
Marine Agent
Operations
***IMPORTANT UPDATE for August 2022***
- For cargo moving on Canadian Rails, AES and Seal #’s are required at time of rail billing
- DG/Hazardous cargo, moving on US rails ONLY, can now be submitted using the US RAIL BILL
- DG/Hazardous cargo moving into Canada should be submitted manually with supporting documentation (BOL, Final IMO)
- BOL and Final IMO, when emailed, should be sent to [email protected] and [email protected]
**WEB BILLING RESTRICTIONS**
US RAIL BILL cannot automatically process the following types of billing:
- DG/Hazardous cargo moving on Canadian Rails
- Rail billing intentionally needed prior to ERD’s or past LRD’s (i.e. cutoffs)
- Consolidated Cargo shipments moving on Canadian Rails
- All other Canadian rail shipments that have multiple AES references
For the above exceptions, please continue emailing loaded export information as well as any supporting documentation to
[email protected]
for manual processing
