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Operations & Customer Service Advisory

Título Páginas Tamanho Idioma Published
Launch Schedule for Hapag-Lloyd’s Container Payment Portal powered by PayCargo 1 118.7 KB June 9, 2025
Elizabeth Container & Chassis Depot (ECCD) 2 735.8 KB May 19, 2025
PayCargo’s payment portal in the U.S. 1 132.6 KB April 4, 2025
Important update ICS2 compliance upcoming changes 1 114.7 KB March 28, 2025
Hapag-Lloyd’s Container Payment Portal for all U.S. Ports 1 113.1 KB February 28, 2025
Equipment congestion in New York/New Jersey 1 103.9 KB February 7, 2025
Update on communication with our offices in the U.S 1 95.3 KB January 22, 2025
Important update on the ongoing negotiations between the International Longshoremen’s Association (ILA) and United States Maritime Alliance, Ltd. (USMX) 1 126.2 KB December 24, 2024
WDS/WID Surcharge to the U.S. East Coast and Gulf Ports 1 107.0 KB December 24, 2024
Dangerous Goods approval process 1 128.9 KB December 20, 2024
USA and Canada - Shipping Instructions Guidelines (reminder) 1 97.9 KB December 16, 2024
Removal of freight details from Arrival Notices 1 125.5 KB December 11, 2024
Booking Confirmation - Alternative Space Offer 1 106.3 KB December 5, 2024
Operational disruption across all container terminals in Montreal and Vancouver/Prince Rupert 1 127.4 KB November 12, 2024
Strike ends at U.S. East Coast and Gulf Ports (revised) 1 60.9 KB October 8, 2024
Strike ends at U.S. East Coast and Gulf Ports 1 137.6 KB October 7, 2024
Notice of strike action on the U.S. East and Gulf Coast ports 1 126.7 KB October 1, 2024
Detention and Demurrage (D&D) Billing amid potential strike USA 1 105.5 KB September 27, 2024
Important Update on Labor Negotiations between ILA and USMX 1 128.1 KB Ssptember 19, 2024
New DG Cargo Handling Requirements for Port of Houston 1 110.8 KB August 29, 2024
Canada Rail Strike 1 23.9 KB August 22, 2024
Update on demurrage and detention charges in the US 1 97.5 KB July 31, 2024
Hapag-Lloyd offers quick payment confirmation via ODeX Portal 1 109.4 KB July 9, 2024
Booking Cancellation Fee 1 104.3 KB June 6, 2024
Update on Demurrage and Detention Invoicing for US 1 143.9 KB May 22, 2024
Update regarding demurrage tariff for Carrier Haulage moves in the US 1 98.1 KB May 20, 2024
Global Dispute Form 1 125.9 KB May 13, 2024
Booking Requirements US 1 134.2 KB April 24, 2024
ODeX Import enhancements for US customers 1 109.8 KB April 22, 2024
Lazaro Cardenas Inland One-Pager 2 5.5 MB April 15, 2024
Carrier Haulage demmurage policy for USA 1 156.9 KB April 1, 2024
Export Documentation and Import Delivery Order processes in Atlanta 1 81.1 KB October 27, 2023
ODeX Customer One-Pager.pdf 1 93.9 KB October 25, 2023
USA Inland One Pager 1 684.5 KB September 14, 2023
Update of revised documentation cutoffs for US ports of loading 1 153.4 KB August 12, 2023
Update on demurrage charges for North America Inlands 1 132.0 KB September 11, 2023
Rate information on arrival notices and export BLs 1 149.1 KB September 4, 2023    
Port Houston On-Dock Rail Service via Union Pacific 1 605.7 KB August 31, 2023
Change to Manifest Amendment Fee Structure effective August 16, 2023 1 107.6 KB August 16, 2023
Change to the Manifest Amendment Fee structure 1 100.8 KB July 26, 2023
Remote Container Inspection Customer News 1 28.7 KB July 12, 2023
SmartStacks dray off solution in Savannah 1 416.3 KB July 10, 2023
Remote Hazardous Inspection product 1 155.2 KB English June 5, 2023
Bill of Lading amendments and approvals via website 2 98.5 KB May 30, 2023
Canada's new policy for used cars 2 135.2 KB May 22, 2023
Empty container returns in the US and Canada 1 75.2 KB May 8, 2023
Demurrage and Detention Policy for United States 1 73.6 KB April 10, 2023
Online BL Draft Amendment 2 172.2 KB March 30, 2023
Out of Gauge booking process in the US 1 145.7 KB March 15, 2023
Booking roll-over and cancellation policy update 1 107.4 KB February 8, 2023
Auto Title Policy Change 1 60.9 KB January 17 2023
USA: Hapag-Lloyd Atlanta Turn Time Expectations 1 92.9 KB January 13, 2023
USA / Canada Customs Requirements 2 308.4 KB
USA - Remittance e-form 1 89.2 KB November 11, 2022
LFD Last Free Day now available online 1 89.8 KB October 14, 2022
USA Booking Protocol Non-Activity 1 18.3 KB English June 7,2022
USA DG Process 2 40.8 KB May 1, 2022
Rail ERD Cutoff one pager 1 225.8 KB
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