哥德堡
Sweden
邮寄地址
HAPAG-LLOYD (SWEDEN) AB
BOX 213
401 23 GOETEBORG
瑞典
BOX 213
401 23 GOETEBORG
瑞典
营业时间
周一 - 周五: 08:00 - 16:30
联系人
Customer Service Sweden (please add booking or case number in subject line for automated dispatch to your dedicated team). 1- Export inquiries, 2- Import inquiries, 3- Documentation inquiries, 4- Sales inquiries, 7- Inland Inquiries.
Customer Service
Empty container gate in/out
Emergency Operation after office hours (16:00) contacts for issues with Swedish depots and terminals
Full export Gate in
Emergency Operation after office hours (16:00) contacts for issues with Swedish terminals
Country Manager
Management
Sales Business Development Sweden – option 4
Sales
The Secure Chain is the new, secure and reliable way to release and collect deepsea containers in the Port of Rotterdam. With the introduction of this widely supported initiative by authorities and the business community, the PIN code disappears from the collection process. In the Secure Chain, the authorisation to collect a container is digitally transferred from one logistics party to the next. The result is a closed logistics chain that solely comprises authorised parties.Hapag-Lloyd is also participating in the Secure Chain. The implementation is currently in full swing.
Please note: Secure Container Release – SCR will continue to function as the underlying distribution platform, but as a customer you will work with Portbase’s services in daily practice for the Secure Chain. To facilitate the transition to Secure Chain, the First Release Party (FRP) must complete a one-time action in:
1. Portbase Port Community System (Cargo Controller or Cargo Release Manager): Register your customer code
2. Secure Container Release: Activate function to connect with Portbase.
Once this is completed, containers will be fully released via the Secure Chain.
Files & FAQ available in the following link.
We would like to inform you that, as of October 1, 2025, registration on the German Ports platform will become mandatory to participate in the new digital import release process. This new regulation applies to all companies that receive import containers and manage or issue release authorizations. The digital process is being implemented based on new legislation introduced by the federal states of Hamburg, Bremen, and Lower Saxony. Its primary aim is to prevent the misuse of release information, particularly in connection with drug smuggling, to strengthen security standards at German seaports, and to standardize port and terminal procedures across Germany.What does this mean for you?
-As of October 1, 2025, registration on the German Ports platform is a prerequisite for receiving, managing, and forwarding import release authorizations.
-Companies without registration will no longer be able to receive or process import releases after this date.
-PIN codes will be replaced by release rights, which can be passed along within the German Ports platform.
-We strongly encourage you to attend the webinars offered by Dakosy and dbh to learn about procedures, technical requirements, and the specific actions you need to take.
Please make sure to incorporate this transition into your planning in a timely manner to ensure the uninterrupted processing of your import operations. Click the following Link.
Full Secure Container Release (SCR) has been implemented in Poland, with the starting date on June 1st, 2025.CH shipments were the last piece of the puzzle to have full SCR releases in Poland. Inland delivery as well as CS team together did tremendous work to ensure all vendors are well informed, registered, and ready for the new way of working via the T-Mining platform. To enable our customers to access the container card and complete customs clearance,we also designed and implemented a special release solution. Customers can use the shipment number in the GCT Gdynia system to clear their cargo through customs. This is a step forward in providing a customer-oriented CH service. It was the result of hard teamwork by all employees involved in the process.
Hapag-Lloyd is pleased to introduce T-Mining’s Secure Container Release in the Ports of Poland on January 1st, 2025. This is part of our continuous efforts to make the supply chain more secure.Secure Container Release (SCR) is a platform developed by Information Technology company T-Mining. Commercial releases coming from the shipping line are distributed in a safe manner via blockchain and provided to the First Release Party (FRP). The FRP can re-transfer the release to the next party in the logistics chain. This can be another forwarder, but in most cases it will be the transport company.
FAQ under below link:
Dear Customer,
Please kindly note that mailbox [email protected] will be no longer operational since 19.06.2024.
Kindly send all DG related documents/inquiries directly to your HL Booking Contact email address (mentioned on the Booking Confirmation).
The list of email addresses available :
[email protected]
Yours faithfully, Hapag Lloyd Area North Team
It is our aim to continuously improve our products as well as our service to you. This includes the correct and timely preparation of invoices.
In order to avoid misunderstandings and resulting invoice corrections, we kindly ask you:
-to refrain from using INCOterms instead of payment terms in your Shipping Instructions
-to add specific information regarding payment terms in the remarks field of your Shipping Instructions and stipulate precisely, particularly for Terminal Handling Charge Destination (THD) and Destination Landfreight (DLF), whether the charges shall be prepaid or collect – this will help us to ensure correct invoicing.
If not mentioned differently by you we will make use of our definition of prepaid and collect as follows:
If your Shipping Instructions are reflecting Basic Freight Prepaid / Freight Prepaid
All charges are prepaid excluding Terminal Handling Destination and Destination LandFreight related charges and other destination charges
Prepaid:
Origin Land Freight
Terminal Handling Origin
Other origin charges
Sea Freight
Collect:
Terminal Handling Destination
Destination Landfreight
Other destination charges
If your Shipping Instructions are reflecting Basic Freight Collect / Freight Collect
All charges are collect excluding Origin Landfreight and Terminal Handling Origin related charges and MTD charge
Prepaid:
Origin Land Freight
Terminal Handling Origin
Other origin charges (eg. MTD)
Collect:
Sea Freight
Terminal Handling Destination
Destination Landfreight
Other destination charges
Please also bear in mind that there might be some destination country rules and regulations which will predefine what can or can’t be prepaid/collect.
We appreciate your support in this matter, which will assist in providing a better service to you.
Please proceed with following link for all necessary details when it comes to Quotation / Booking requirements