Are you are visiting our website from Mainland China?
If you click "Yes", you will be redirected to www.hapag-lloyd.cn, our performance-optimized site for Mainland China, which provides the same content as www.hapag-lloyd.com.
如果点击"是"，您将直接跳转至赫伯罗特中文网 www.hapag-lloyd.cn, 这是我们专为中国大陆优化的网站，与 www.hapag-lloyd.com 网站内容一致.
Customer insights help drive our business decisions and actions. This is why, with regular intervals, we conduct our Customer Experience Survey (CES) where we ask about your opinions and concerns.
As we strive to be your ‘Number One for Quality’, we are committed to constantly improving our services, and this can only be possible with your input. By sharing your experience with us, you get the opportunity to make suggestions that help improve our services and transform our products – all for your benefit.
Let us know!
Our customer survey is one of our ways of saying that we care about your needs, and through your feedback, we have implemented many changes:
Our Customer Experience Survey is your opportunity to define your needs, shape the way you do business with us and benefit from improved solutions.
How does our Customer Experience Survey work?
One of the key measurements in our survey is the Net Promoter Score – or short NPS. Here you rate our performance by scoring 0 to 10. These scores are not simply colored red or green – in fact, they signify “good” or “bad”.
To measure Customer loyalty our CES includes the NPS question:
How likely are you to recommend Hapag-Lloyd to a colleague or Business contact?
While the NPS indicates your long-term overall loyalty to us, the different survey sections allow you to give feedback on specific touchpoints or transactional topics.
If given the chance we appreciate your participation in our Customer Experience Survey - thank you!
Tip the scale left or right and influence the future.