Denmark

The Secure Chain is the new, secure and reliable way to release and collect deepsea containers in the Port of Rotterdam. With the introduction of this widely supported initiative by authorities and the business community, the PIN code disappears from the collection process. In the Secure Chain, the authorisation to collect a container is digitally transferred from one logistics party to the next. The result is a closed logistics chain that solely comprises authorised parties.Hapag-Lloyd is also participating in the Secure Chain. The implementation is currently in full swing.

Please note: Secure Container Release – SCR will continue to function as the underlying distribution platform, but as a customer you will work with Portbase’s services in daily practice for the Secure Chain. To facilitate the transition to Secure Chain, the First Release Party (FRP) must complete a one-time action in:
1. Portbase Port Community System (Cargo Controller or Cargo Release Manager): Register your customer code
2. Secure Container Release: Activate function to connect with Portbase.Once this is completed, containers will be fully released via the Secure Chain. 

Files & FAQ available in below link.

We would like to inform you that, as of October 1, 2025, registration on the German Ports platform will become mandatory to participate in the new digital import release process. This new regulation applies to all companies that receive import containers and manage or issue release authorizations. The digital process is being implemented based on new legislation introduced by the federal states of Hamburg, Bremen, and Lower Saxony. Its primary aim is to prevent the misuse of release information, particularly in connection with drug smuggling, to strengthen security standards at German seaports, and to standardize port and terminal procedures across Germany. What does this mean for you?

-As of October 1, 2025, registration on the German Ports platform is a prerequisite for receiving, managing, and forwarding import release authorizations.
-Companies without registration will no longer be able to receive or process import releases after this date.
-PIN codes will be replaced by release rights, which can be passed along within the German Ports platform.
-We strongly encourage you to attend the webinars offered by Dakosy and dbh to learn about procedures, technical requirements, and the specific actions you need to take.

Please make sure to incorporate this transition into your planning in a timely manner to ensure the uninterrupted processing of your import operations.

Dear Customer, 

Please kindly note that mailbox [email protected] will be no longer operational since 19.06.2024.
Kindly send all DG related documents/inquiries directly to your HL Booking Contact email address (mentioned on the Booking Confirmation).

The list of email addresses available :
[email protected] 

Yours faithfully, Hapag Lloyd Area North Team

It is our aim to continuously improve our products as well as our service to you. This includes the correct and timely preparation of invoices.

In order to avoid misunderstandings and resulting invoice corrections, we kindly ask you:
-to refrain from using INCOterms instead of payment terms in your Shipping Instructions
-to add specific information regarding payment terms in the remarks field of your Shipping Instructions and stipulate precisely, particularly for Terminal Handling Charge Destination (THD) and Destination Landfreight (DLF), whether the charges shall be prepaid or collect – this will help us to ensure correct invoicing.

If not mentioned differently by you we will make use of our definition of prepaid and collect as follows:

If your Shipping Instructions are reflecting Basic Freight Prepaid / Freight Prepaid
All charges are prepaid excluding Terminal Handling Destination and Destination LandFreight related charges and other destination charges

Prepaid:
Origin Land Freight
Terminal Handling Origin
Other origin charges
Sea Freight

Collect:
Terminal Handling Destination
Destination Landfreight
Other destination charges

If your Shipping Instructions are reflecting Basic Freight Collect / Freight Collect

All charges are collect excluding Origin Landfreight and Terminal Handling Origin related charges and MTD charge

Prepaid:
Origin Land Freight
Terminal Handling Origin
Other origin charges (eg. MTD)

Collect:
Sea Freight
Terminal Handling Destination
Destination Landfreight
Other destination charges

Please also bear in mind that there might be some destination country rules and regulations which will predefine what can or can’t be prepaid/collect.

We appreciate your support in this matter, which will assist in providing a better service to you.