Portugal

In this document you can revise the estimated stock of units in all ports of Iberia.

It can help you to see if you can request a booking or not and the actual situation.   

    Green = We have equipment, you can request your booking.
    Yellow = We have tight stock, you must contact our Sales team first
    Red = We do not have units in the moment, unfortunatelly we can`t confirm your booking in this moment, you can revise later

 

Portugal Tangier Express (PTX) - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: MAPTM-PTLIS-PTLEI

West-Europe-West Africa Service (WWA) - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: PTLIS-MAPTM- GHTEM-CGPNR-AOLAD- GHTEM-NGTIN-NLRTM-BEANR-FRLEH

Europe East Coast Express Service (ECX) - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation:

PTSIE-BRRIO-BRSSZ-BRIOA-ARBUE-UYMVD-BRRIG-BRPNG-BRSSA- ARBUE-UYMVD-BRRIG-BRPNG-BRSSZ-BRRIO-BRSSA-BRPEC-MAPTM-NLRTM-NLRTM-GBLGP-DEHAM-DEBRV-BEANR-FRLEH

Vessel Call & Terminal Admission (Leixões, Lisbon and Sines)

In Portuguese mainland ports, the port call will be opened between 5 and 7 days before ETA. The customers can check the announcements using the following link: ANUNCIO CONTENTOR (Only valid for TCL Leixões, Liscont and Sotagus).

Leixões: TCL Leixoes

Lisbon: Liscont

Lisbon: Sotagus

Sines: PSA Sines

Note: To deliver full units at terminals, all customers are responsible for checking if the port call is open directly with the terminal before sending their truckers at port.

Announcement as export warehouse: In case that your shipment will be delivered without customs clearance and your company will issue this document later at the port, please send an email to  [email protected]  informing the booking number + container number that needs to be announced as Export Warehouse.

NOTE: This service of export warehouse is not available at SOTAGUS due to terminal decision.

Please be also informed that Hapag-Lloyd provides regular shipping services not only to mainland Portugal but also to the Portuguese Islands. The following island destinations are available within our network:

Azores (Açores)

São Miguel / Ponta Delgada (PTPDL)

Available outports:

• Santa Maria / Vila do Porto (PTVDP)
• Terceira (Angra do Heroísmo) / Praia da Vitória (PTPRV)
• Graciosa / Praia da Graciosa (PTGRW)
• São Jorge / Velas (PTVEL)
• Pico / Cais do Pico (PTPIC)
• Faial / Horta (PTHOR)
• Flores / Lajes das Flores (PTFLW)

Madeira

Caniçal (PTCNL)

Available outports:

• Porto Santo (PTPXO)

Important Note:
Military cargo destined for the Portuguese Islands can only be shipped via the port of Leixões.

Should you require any additional information regarding service coverage or routing options, please do not hesitate to contact us.

Dear Valued Customer,

At Hapag-Lloyd, we are committed to providing transparent and efficient service. Below are important updates regarding booking procedures, documentation processes, and import operations in Portugal.

1.      Booking Procedures

Booking Amendments & Cancellations

• All booking amendments should be submitted online via the Hapag-Lloyd Navigator.
• Requests submitted online receive priority and are free of charge.
• Amendments sent via email will incur an extra cost according to our Local Surcharges.
• Customers can request:
  • Booking cancellations
  • Changes to container quantity, routing, mode of transport, and vessel
• Changes managed directly by Customer Service:
  • Assigned container requests 

-        Dangerous Goods

-        Reefer cargo

-        Food grade and beverages

-        Cork

-        Consolidated cargo

-       Change of Destination (COD) requests after containers arrive at the terminal.

Global Policy on Booking Changes

• Certain booking details cannot be changed, including:
  • Quotation number
  • Named account details
  • Commodity type
• If changes are needed, the booking must be canceled and rebooked.

Dangerous Goods (DG) Process in Portugal

• Booking requests for dangerous goods (DG) must include full IMO documentation, submitted to  [email protected]
• Incomplete documentation will result in booking cancellation within 48 hours.

Customs Clearance in Portuguese Ports

• The customs clearance number should be informed through the shipping instructions. For any doubts or additional support, please contact our CSS Customs department: [email protected] ;  [email protected] .

Customs Clearance in Spanish Ports

• For the Spanish ports like Algeciras, Malaga, Tarragona, Gijon, Bilbao and Vigo, the customs clearance documents should be sent to our email  [email protected]  and adding the following email depending on the Port of loading:

-        Algeciras:  [email protected]

-        Málaga:  [email protected]

-        Tarragona:  [email protected]

-        Gijón:  [email protected]

-        Bilbao:  [email protected]

-        Vigo:  [email protected]

Vessel cut off & Shipping instructions

·       As it is already mentioned in our Booking confirmations, to avoid unnecessary rollovers, please ensure to provide the container number within 3 working days before ETA of the vessel and to complete the customs formalities within 2 working days before ETA of the vessel.

2. Documentation Procedures

Bill of Lading (BL) Draft Approval & Amendments

• From June 26, 2023, all BL draft amendments must be submitted online via the BL Draft Approval tool.
• Email requests will not be processed; only EDI and online submissions are accepted.
• Draft BL approvals allow for quick, efficient corrections without the need for printing or emailing.

Courier Costs for Documentation

• From July 22, 2024, Hapag-Lloyd will no longer cover courier costs for BL and documentation delivery.
• Customers must provide their own courier account details or arrange pickup from our offices.

3. Import Procedures

• In case your company will take the responsibility to apply the import logistics process (Pick up the full container + payments) and it is not reflected in the BL as consignee, you need to complete our “Cession Letter”, this document should be signed and stamped by the consignee.
• If your company is a new customer for Hapag-Lloyd, please complete the following link: Company Registration | Hapag-Lloyd.
• Customers must send requests at least 24 hours before delivery, indicating "INLAND", along with the discharge location and date.
• Tariff details are available at Find Inland Tariff Rates - Hapag-Lloyd.

WWA RAIL Service - Delivery to PTLEI - PTLIS