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Operational & Customer Service updates

Valencia APM Terminal

You can find the most up-to-date information about port opening hours by following the links: Operating Hours & Holidays - APM Terminals

Possible berth congestion due to civil works resulting waiting time for a berth is up to 1.5 days this week

Please be informed of Operations Hours on 16th July 2025.

Vessel Operative: Operative will be suspended from 08:00 hours to 20:00 hours on 16th of July 2025

Gates/Train Operative: Closed

Inspections:

For inspections on 17/07/2025 should be requested on 15/07/2025 before 17:00 hours

Docker Request

Tuesday 15/07/2025 before 10:00 hours docker request for the same day, shift 02/08 & 20/02 for 16/07/2025 and anticipated for 17/07/2025

No maritime operations during Shift 08/14 & 14/20 for 16/07/2025.

Valencia CSP Iberian

You can find the most up-to-date information about port opening hours by following the links: CSP Spain - Valencia

Berth congestion, possible vessel delay around 1 day.

Access with QR CODE Trucks

Take note about the changes in our access to the Terminal for trucks:

·         Access number from 1 to 4: Just for trucks with QR code, no available to type locator code

·         Access number 5 & 6: as usual

CLOUSRES JULY 16th 

 Please be informed of our opening times next July 16th, St. Carmen’s Holiday.

              COLLECTION AND DELIVERY SERVICE: NO SERVICE

Gates will resume operations on Thursday 17th, at 06:00 h as an exception.

              RAIL OPERATIONS: NO SERVICE.

              Delivery lists for Thursday 17th shall be received on Tuesday 15th before 18:00 hrs. OFFICIAL INSPECTIONS for Wednesday 17th shall be be requested on Tuesday 15th before 18:00 hrs-

              MARINE OPERATIONS will be interrupted from 08:00 to 20:00 h on Wednesday 16t

Sagunto Intersagunto terminals

You can find the most up-to-date information about port opening hours by following the links: Actualidad - Intersagunto Terminales

Barcelona APM Terminal

You can find the most up-to-date information about port opening hours by following the links: Horario de operaciones - APM Terminals

Gates opened for two vessels in each SSY.

New 3 Ship-to-Shore (STS) cranes Triple-E model and 1 new RMG crane are under discharge/installation process. Readiness within July 2025.

CLOUSRES JULY 16th 

Please be informed about operational schedules in APM Terminals Barcelona next July 16th due to Virgen del Carmen festivity:

Marine Operations:

  • Without interruption. Will be considered as holiday and working day.

Railway Operations:

  • Starting at 08:00h and will be detained at 20:00h on July 16th.

Rail operations will resume on July 17th at 06:00h.

Gate Operations (deliver and reception):

  • Starting at 08:00h and will be detained at 20:00h on July 16th.

Gate operations will resume on July 17th at 06:00h.

Warehouse and VAS Reefer Depot Service:

  • Starting at 08:00h and will be detained at 18:00h on July 16th.

Warehouse operations will resume on July 17th at 08:00h.

 

For operations on this day, the holiday extra cost will be applied, for Gate operations increases for Saturday will be applied during the day.

Barcelona Best

You can find the most up-to-date information about port opening hours by following the links  Hutchison Port Best – Hutchison Port Best

Next Wednesday, July 16th, due to the celebration of the Virgen del Carmen, the schedules for the BEST terminal will be as follows:

 - Gates: They will remain open from 08:00h to 19:30h on Wednesday the 16th.

 - Maritime operations: will not be interrupted.

- Railway operations: Will be operational from 08:00h to 19:30h on the 16th.

In order to organize the loading and hire the necessary staff, we must be informed in advance (before Tuesday at 12:00h) of all information related to the operations. - CFS operations: will remain closed. On that day, the extra holiday costs stipulated in each rate will apply to all operations (both gates, maritime, and railway).

Algeciras APM Terminal

You can find the most up-to-date information about port opening hours by following the links   Noticias - APM Terminals

Algeciras TTIA

You can find the most up-to-date information about port opening hours by following the links   News - TTI Algeciras

Vessel updates and port changes per service

AL7 Atlantic Loop 7 (AL7) - Service Finder (THEA) - Hapag-Lloyd

Scheduled Rotation : ILHAF-TRMER-ILASH-GRPIR-ITLIV-ITGOA-ESBCN-ESVLC-CAHAL-USNYC-USORF-USSAV

FE2 Far East Loop 2 (FE2) - Service Finder (THEA) - Hapag-Lloyd

Scheduled Rotation: MAPTM-GBSOU-FRLEH-DEWVN-NLRTM-ESALG-SGSIN-KRPUS-CNSHA-CNNGB-CNNSA-CNYTN-SGSIN

FE4 Far East Loop 4 (FE4) - Service Finder (THEA) - Hapag-Lloyd

Scheduled Rotation: CNTXG-CNTAO-KRPUS-CNSHA-CNYTN-LKCMB-ESALG-NLRTM-DEHAM-BEANR-GBLGP-MAPTM

IEX - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: INENR-LKCMB-ESALG-NLRTM-GBLGP-DEHAM

IMX - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: EGPSD-ESVLC-MAPTM-OMSLL-AEJEA-INMUN-INNSA

JD1 - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: SAJED-EGPSD-MAPTM-ESALG

MB2 Med Belgium Shuttle 2 (MB2) - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: MAPTM-ESALG-BEANR

MCA Mediterranean Canada Service (MCA) - Service Finder (THEA) - Hapag-Lloyd

Scheduled Rotation: ITSAL-ITLIV-FRFOS-ITGOA-ESSAG-ESALG-MAPTM-ESVGO-CASJB-CAMTR-MAPTM

MFS  Med France Shuttle (MFS) - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: MAPTM-ESALG-FRLEH

Mediterranean Gulf Express (MGX) - Gemini Finder Cape Network - Hapag-Lloyd

  Scheduled Rotation: ESVLC-ITGOA-ESBCN- MXVER-MXATM-USHOU-MAPTM

Med to South America Eastcoast (MSE) - Service Finder (THEA) - Hapag-Lloyd

Scheduled Rotation: BRPNG-BRIOA-UYMVD-BRSSZ-BRRIO-BRPEC-ESLPA-ESAGP-ESVLC-ESBCN-ITLIV-ITGOA-ESVLC-BRSUA-BRRIO-BRSSZ

West Coast South America Express (MSW) - Service Finder (THEA) - Hapag-Lloyd

Scheduled Rotation: EVGO-ESAGP-ESVLC-ITCVV-ITSAL-ITGOA-ITLIV-ESBCN-DOCAU-COCTG-COBUN-PESVY-PEPAI-ECPSJ-ECGYE-PAMIT-CRLIO-COCTG

NE3 - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: CNSHA-CNNGB-MYTPP-ESALG-GBLGP-NLRTM

Portugal Tangier Express (PTX) - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: MAPTM-PTLIS-ESVGO-PTLEI

South Africa Express (SAX) - Service Finder (THEA) - Hapag-Lloyd

Scheduled Rotation: GBLGP-NLRTM-DEBRV-ESALG-ZAZBA-ZADUR-ZACPT

SE2 - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: CNSHA-CNYTN-MYTPP-MAPTM-ESVLC-ESBCN-ITSPE-ITGOA-ITVDL

Turkey East Coast Service (TNE) - Service Finder (THEA) - Hapag-Lloyd

Scheduled Rotation: TRMER-TRIST-TRIZT-TRGEM-TRALI-ESALG-USNYC-USORF-USSAV

West Med Shuttle 1 (WM1) - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: MAPTM-MAPTM-ESALG-ESVLC-FRFOS

West Med Shuttle 3 (WM3) - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: ITLIV-ITSPE-MAPTM-ESALG

Cross Med Express (XMX) - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation:  MAPTM-MACAS-ESBCN-TRIZT-TRGEM-TRIST-TRIST

West-Europe-West Africa Service (WWA) - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation: PTLIS-MAPTM- GHTEM-CGPNR-AOLAD- GHTEM-NGTIN-NLRTM-BEANR-FRLEH

Europe East Coast Express Service (ECX) - Gemini Finder Cape Network - Hapag-Lloyd

Scheduled Rotation:

PTSIE-BRRIO-BRSSZ-BRIOA-ARBUE-UYMVD-BRRIG-BRPNG-BRSSA- ARBUE-UYMVD-BRRIG-BRPNG-BRSSZ-BRRIO-BRSSA-BRPEC-MAPTM-NLRTM-NLRTM-GBLGP-DEHAM-DEBRV-BEANR-FRLEH-

Port of Algeciras (ALG):

           Inland Ramp Situation: No significant issues reported now.

           Strikes or Civil Works: Floods in the Andalucia area affecting the RAIL ESMAD-ESALG, situation currently blocked.

           Gate Congestion: No significant issues reported now.

           Capacity Limitations: This week the volume is stable. We are available to perform services for 48 hours.

 

Port of Barcelona (BCN):

           Inland Ramp Situation: No significant issues reported now.

           Strikes or Civil Works: No planned strikes or civil works affecting inland haulage execution.

           Gate Congestion: No significant issues reported now.

           Capacity Limitations: This week the volume is stable. We are available to perform services for 48 hours.

 

Port of Valencia (VLC):

           Inland Ramp Situation: No significant issues reported now.

           Strikes or Civil Works: No planned strikes or civil works affecting inland haulage execution.

           Gate Congestion: No significant issues reported now.

           Capacity Limitations: This week the volume is stable. We are available to perform services for 48 hours.

 

Port of Bilbao (BIO):

           Inland Ramp Situation: No significant issues reported now.

           Strikes or Civil Works: No planned strikes or civil works affecting inland haulage execution.

           Gate Congestion: Gates operating at normal capacity; no delays.

           Capacity Limitations: This week the volume is stable. We are available to perform services for 48 hours.

Dear Valued Customer,

At Hapag-Lloyd, we are committed to providing transparent and efficient service. Below are important updates regarding booking procedures, documentation processes, and import operations in Spain.

1.      Booking Procedures

Booking Amendments & Cancellations

  • All booking amendments should be submitted online via the Hapag-Lloyd Navigator.
  • Requests submitted online receive priority and are free of charge.
  • Amendments sent via email will incur a EUR 75 fee from August 10, 2022.
  • Customers can request:
    • Booking cancellations
    • Changes to container quantity, routing, mode of transport, and vessel
  • Changes managed directly by Customer Service:
    • Assigned container requests
    • Change of Destination (COD) requests after containers arrive at the terminal.

Global Policy on Booking Changes

  • Certain booking details cannot be changed, including:
    • Quotation number
    • Named account details
    • Commodity type
  • If changes are needed, the booking must be canceled and rebooked.

Dangerous Goods (DG) Process in Spain

  • Booking requests for dangerous goods (DG) must include full IMO documentation, submitted to [email protected]
  • Incomplete documentation will result in booking cancellation within 48 hours.
  • Terminal approvals take 24-48 hours, and further checks may be required for transshipment or final delivery.

Customs Clearance in Spanish Ports

  • No need to submit customs clearance documents for shipments via Barcelona, Valencia, and Sagunto; Hapag-Lloyd retrieves them directly from the Agencia Tributaria.
  • Containers without completed clearance will receive reminders, and incorrect customs data may result in penalties.

Vessel Call & Terminal Admission (Barcelona & Valencia)

Before picking up containers, customers must confirm vessel call admission via:

If a vessel call is closed, a EUR 150 document change fee (TMO) applies.

Verified Gross Mass (VGM) Process

  • All standard export containers at the following Spanish terminals will be automatically weighed upon arrival:
    • Barcelona/Tarragona – APMT BCN
    • Valencia/Sagunto – APMT VLC, CSP VLC, Inter-Sagunto
    • Malaga – Noatum Malaga
    • Vigo – TCV
    • Gijon – APMT Gijon
    • Bilbao – Noatum Bilbao
  • Customers do not need to submit VGM manually, as the terminal provides the verified weight directly to Hapag-Lloyd.
  • There will be no additional cost for this service.

 

Exceptions:

  • OOG (Out of Gauge) cargo: Customers must submit VGM data via the Hapag-Lloyd website or an EDI channel, as terminals do not offer weighing for these cargo types.
  • Certain ports and shipments (e.g., Portugal, Algeciras): Customers must continue submitting VGM data manually.
  • If the terminal is not listed above, customers must submit the VGM manually via the Hapag-Lloyd Online Business Suite.

2. Documentation Procedures

Bill of Lading (BL) Draft Approval & Amendments

  • From June 26, 2023, all BL draft amendments must be submitted online via the BL Draft Approval tool.
  • Email requests will not be processed; only EDI and online submissions are accepted.
  • Draft BL approvals allow for quick, efficient corrections without the need for printing or emailing.

Courier Costs for Documentation

  • From July 22, 2024, Hapag-Lloyd will no longer cover courier costs for BL and documentation delivery.
  • Customers must provide their own courier account details or arrange pickup from our offices.

3. Import Procedures

Import Reefer Container Assignment (Barcelona & Valencia)

From March 4, 2024, all reefer containers imported through Valencia and Barcelona will be assigned at our discretion to reduce congestion and improve delivery efficiency.

  • Customers must send requests at least 24 hours before delivery, indicating "INLAND", along with the discharge location and date.
  • Tariff details are available at Find Inland Tariff Rates - Hapag-Lloyd.
  • If two inland tariffs appear for 20'RE or 40'RE, the lower price applies to non-operating reefer (NOR) containers. The higher price applies to operating reefer containers. The NOR tariff is only available when booked with an NOR ocean freight rate.

 

Import Container Assignment for Spain

From April 1, 2022, Hapag-Lloyd retains the right to assign all import containers unloaded in Spanish ports.

  • Customers must submit requests 48 hours in advance, specifying discharge location and date.