My Invoices Keyvisual x

Simple Overview, Easy Management

My Invoices

Experience the convenience of having all your invoices in one central location within the Online Business Suite. This is your comprehensive solution for effortlessly viewing and managing your invoices.

Did not receive an invoice, or lost it? No need to contact us anymore! You can simply use the online invoice overview to access all the latest invoices issued to your account and download or dispute from there. Thanks to a secure connection to our systems and your account, your invoices are always up-to-date and their status updated in real-time.

To get a summary of all your open invoices you can simply access your Statement of Account.

Your Benefits

Central Overview: 

No more digging through documents! Your overview of invoices is always available, making it easy to search, filter, and access the information you need.                           

Reliable Access:  

Thanks to a secure connection to our systems, your invoices are protected and can be accessed by authorized parties only.

Easy Handling:

Your invoice overview is structured and designed similarly to other familiar tools, allowing for an intuitive and easy-to-use experience.

Key Features

  1. Your status at one glance:
    In the overview, you can see the exact status of your invoices.
  2. Download your invoices:
    Instantly download the invoices you need and save them for later use.
  3. 24/7 online availability:
    Through the Online Business Suite you can manage your invoices whenever it suits you.
  4. Request summary of your invoices:
    With your Statement of Account you can easily request the status of your open invoices with us. Learn more about the feature.

Useful Documents

Go to User Guide

Get started with My Invoices

Watch our step-by-step video tutorial on using My Invoices in the easiest possible way.

Frequently Asked Questions

You will be able to see all the invoices in which your company is the Payer, which were not yet archived in our system. If you are not able to find a specific invoice online, it can be that this invoice is already archived in our system. In such cases we recommend contacting customer service. 

You can easily search and filter for specific invoices in case you receive too many invoices. It is possible to search by Invoice Number or Booking Number, for example. As well as filtering by invoice status, payability and date range.

As of now only the invoices linked to your account are displayed. Having said that, we are working on a solution to also allow agents/3rd parties to visualize invoices.

From the moment an invoice is paid, until the moment Hapag-Lloyd recognizes the payment it can take a couple of days. This is due to bank processing times, as well as the time needed for payment reconciliation in our accounts.

It can happen that an invoice was created but a copy is not yet available for download online. In such cases, we recommend trying again in a few hours. If the problem persists, please contact Hapag-Lloyd's support.

If your Invoice has one or multiple disputes against it, you will see “In Dispute” status against that invoice under Invoice Status. You can also navigate to the details of that dispute directly from My Invoices.

If you want to dispute an invoice, you can open the Dispute Form by clicking ‘New Invoice Dispute’ button on My Invoices. This way, details of the selected invoice(s) such as Invoice Number, Booking Number, and Currency are automatically filled out on the Dispute Form.

If an invoice gets cancelled, the status of this invoice will be displayed as "Cancelled", and the new invoice will be also added to the list.

Yes, all credits/reversals that were addressed to your account, and not yet archived, are displayed in the overview.

No, you will still receive all the invoices as usual via email. However, now you also have the chance to check and download them online, in case you have missed original invoice.

Yes, even though you are set up for EDI invoicing, the invoices will still be available in the Invoice Overview.