Germany

Back to Europe Local info available

Head Office

Hamburg - Company Headquarters
HAPAG - LLOYD AG
BALLINDAMM 25
D-20095 HAMBURG

+49 40 3001-0
+49 40 330053

Mon - Fri: 09:00 - 16:00

Contact Information

Germany - FAQ

FAQ

Videos

We have prepared some videos to help you use some of our online solutions.

Navigator

Interactive Schedule

Tracking

Quick Quotes Spot

General

You can send your shipping instruction via our website Shipments. Please find more information here.Please discuss with your local Hapag-Lloyd representative for more details or alternative solutions.

  • Please send your tracing request via Get info, which is an automatic email response tool.
  • Please refer to “Trace Container”.
  • Please download Hapag-Lloyd Mobile Application from both IOS and Android (search for Hapag-Lloyd).

Please refer to Rate of Exchange via our website       

Following fields needs to be filled: Port / Date from: Vessel arrival date from port of departure / tariff currency / invoice currency / vessel name

Please send your Pre DGD or final DGD to [email protected]

Please send your release request to your local Customer Service Team. 

You can subscribe to our newsletter via the following link
Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.

Using our Quick Quotes Spot solution you will have a loading guarantee at load ports and transshipment ports, and an equipment guarantee. 

You can find the ATB number on our arrival notification. In addition, you can see and check the ATB number in “Customs Status”.

Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox.
Please find more info on our schedule solution by clicking this link.

All details regarding the location and contacts for our worldwide offices are available in the Offices and Local Info section
of our website.

Documentation

You may receive your invoice maximum 48  business hours after departure from POL.  You may consult our Quality Promises on the next link.

Only the SWB can be downloaded at our Hapag-Lloyd Navigator.

You can check our inland tariff here.

You may submit your SI on the next link - Shipping Instruction / Select your booking / Download New Form (Download in your desk and work it in Adobe Reader there) / Once you finish it: Send Form.

You may submit your BL amend on the next link - BL Draft Aproval / Select your BL / Edit draft / Select where you want to change and update comments.These changes are subject to approval by POL / POD / Customs.

You may consult your SWB on the next link . The Sea Waybill will be available within 8 business hours after vessel departure.

Container tare weight for each container under respective shipments can be viewed in our website.

Original BL is accessible via OBL print page (just if you have signed the contract to have this service).

Please refer to our “Security Information” here.

Please refer to our Local Service Fees.

Sales

Generate a real-time quotation with just one click and make your booking immediately, please use the link below:

Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity. 

The vessel schedule with transit time is available via the following link:

You can extend your freetime via our Additional Freetime solution.
You can buy Additional Freetime in three ways:

  1. Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool. Additional Freetime will be available after you have completed your booking.
  2. Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution and directly enter your shipment number.
  3. Enter your login credentials and log in to the Hapag-Lloyd Navigator. Additional Freetime will be available for your shipment in the section Additional Products.

You can check the service coverage in Interactive Schedule here:

Please check the available container types via this link.

Please check the max cargo weight via this link.

Office contact details are available in our website link.

Please log into our online booking tool here , input your rate reference and then select routing/schedule. If the vessel is not open for space, you will see a closed indicator.

Please log into our online booking tool here , input your rate reference and then select routing/schedule. If the vessel is not open for space, you will see a closed indicator.
Also you can send your request to our bot Mexiteu Express ([email protected]), adding in the subject: ESPACIOS + Vessel name

To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.
To place a booking, please use this link.

All details regarding the location and contacts for our worldwide offices are available here-> Offices & Local Info

Please refer to Product Brochure page for “Container Specification”.

Local charges that are not referenced directly in the rules can be found under our local charges/service fees here.

Our inland tariffs can be found here on our web site.

Please refer to our Hapag-Lloyd Live product.

E-Products/Online Tools

You can click here or you can register by clicking the "Not yet registered?" link onour login page

You can click here or you can reset your password by clicking the "Forgot you password?" link on our login page.

You can subscribe to our newsletter here. Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.

In Navigator, you can find the following documents and information of your shipments:

  • Download the last Booking Confirmation version
  • the Invoices related to your cargo SWB
  • Generated Arrival Notices  

Also, you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates and you can download a shipment list to handled on your own reference.  

Equipment Information

Information regarding Hapag-Lloyd equipment can be found here.

Please refer to Product Brochure page for “Container Specification”.  

Individual container tare weight can be found under their respective shipments in the VGM tool.

Tracking

Click here to subscribe to the tracking subscription and never miss the status of your container.

Whenever a change to the subscribed container status events occurs in the Hapag-Lloyd system, you will receive an email with related information.

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerningc the vessel and the terminals. Click here to select a mainline or feeder vessel to show  the current schedule:

With the container tracker, you can receive the current schedule for a selected container. Information includes all ports of  call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals. When it comes to feeder arrivals to final destination port - ETA of feeder vessel is updated approximately 5-7 days before arrivial to Transshipment Port.

You can find current ETAs and ETDs using the Navigator tool on our Online Business Suite.

Vessel schedules can be viewed by selecting Interactive Schedules under the "Track" option on our Online Business Suite.

Tariff/Charges

Our inland tariffs can be found here on our website.

You should approach Customer Service team with a question, however generated invoices can be downloaded here.

Local charges that are not referenced directly in the rules can be found under our local charges/service fees here.  

You can get information storage rates applicable to some countries on our website under Detention & Demurrage.

Invoicing

Please refer to Rate of Exchange via our Online Business.

You may receive your invoice approximately a week before cargo arrival to final destination port.

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab.

Bank account details are available on the invoices which can be downloaded from Navigator.

If you consider that charges need to be disputed, please fill out our dispute  

You should approach Customer Service with your inquiry.

You can contact your Customer Service team under:

[email protected]

For the terminal details for your shipments you can find them in Navigator shipments overview page.

You can also find them on your release order under “Container Place of Availability“.

Full container pick up date and location are available here.

Please always check that container has been discharged and all requirements to arrange pick-up are fulfilled.

In case your container is booked with door delivery please contact us and provide delivery instructions. This is very important to reach us after you receive Arrival Notice so we can make all arrangements in time.

Please send your original bill of lading to:

Hapag-Lloyd AG

Area Germany & Central Europe

Import Department

Rosenstr. 17

20095 Hamburg

Arrival notices are available in Navigator in the Documents tab and same can be dowloaded there.

With "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.
You can use the following link to enter a container number and to receive tracing information.

You can find empty return details on your release order under “Empty Return Depots”. Alternatively you can check the empty return details in Import Overview.

Please check the location here.

You can get information demmurages/storage rates applicable to some countries on our website .

Storage charges need to be verified with the terminal.

For Streetturn please refer to our provider Avantida

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show the current schedule.

Please refer to Online Business / Tariff / Detention and Demurrage. 

 

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show  the current schedule.

Arrival notice is being sent by us approximately 6 working days before arrival to Port of Discharge. After distribution these can be also found in our Navigator tool.

Navigator

New users can register for an account to the Online Business Suite via this link.
Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account.
User will be available in maximum two working days.  Here you willl find the guide to proceed with registration.

If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link  and click on "Find".

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab.

The VGM deadline is available in navigator Cut Off dates and in your booking confirmation. 

The cut off deadlines are available in the HL Navigator Cut Off Dates and in your booking confirmation.

The cut off deadlines are available in navigator Cut Off dates and in your booking confirmation.  

Arrival notices are available in Navigator in the Documents tab and same can be dowloaded in the following link.

In case you want to know if the shipment generated demurrages, the generated Invoices can be downloaded here.

In Navigator, you can find the following documents and information of your shipments: 

  • Download the last Booking Confirmation version,
  • the Invoices related to your cargo,
  • SWB and Arrival Notices generated. 

Also, you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates and you can download a shipment list to handled on your own reference. 
All of these and more via this link.

Booking

Use the following link to the tracking subscription and never miss the status of your container.
Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.

In order to change destination (COD), please use the Booking Amendment tool.
Click on the Booking Amendment link. Enter the correct shipment number, select the“Amendment” radio button, and select the appropriate change request reason fromthe drop-down list. Check the email address and change if not correct, thenclick submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator.

Our Booking solution offers a template as well as a booking copy function for your convenience.
Please go to our Booking solution and find the relevant booking by using "COPY" booking, available here.

In order to amend your booking, please use the Booking Amendment tool.
Click on the  Booking Amendment link.
Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator.

In order to cancel your booking, please use the Booking Amendment tool.
Click on the Booking Amendment link.
After entering the correct shipment number, you can select the “Cancel booking” radio buttonwithin the form, select the appropriate cancellation reason from the drop-downlist, check the email address (change if not correct), and click the submitbutton. For more information, please refer to the User Guide.

You can easily download your booking confirmation on the next link - Related Documents - Booking Confirmation

You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo). 

The mandatory data for placing a booking are: 

  • Valid quotation/contract number
  • Validity routing (POL and POD)
  • Container quantity, quality (grade of cleanings) and type
  • Empty container from the depot (date and hour)
  • Cargo description and HS Code
  • Cargo weight and unit of measurement

Please use this link to submit your delivery instructions for import carrier haulage shipments with door delivery. This e-form will allow the submission of complete and accurate door delivery information as well as delivery contact details.

You can check our inland tariff here.

Import Container Release

You should approach Customer Service with your inquiry.

You can contact your Customer Service team under:

[email protected]

For the terminal details for your shipments you can find them in Navigator shipments overview page.

You can also find them on your release order under “Container Place of Availability“.

Full container pick up date and location are available here.

Please always check that container has been discharged and all requirements to arrange pick-up are fulfilled.

In case your container is booked with door delivery please contact us and provide delivery instructions. This is very important to reach us after you receive Arrival Notice so we can make all arrangements in time.

Please send your original bill of lading to:

Hapag-Lloyd AG

Area Germany & Central Europe

Import Department

Rosenstr. 17

20095 Hamburg

Arrival notices are available in Navigator in the Documents tab and same can be dowloaded there.

With "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.
You can use the following link to enter a container number and to receive tracing information.

You can find empty return details on your release order under “Empty Return Depots”. Alternatively you can check the empty return details in Import Overview.

Please check the location here.

You can get information demmurages/storage rates applicable to some countries on our website .

Storage charges need to be verified with the terminal.

For Streetturn please refer to our provider Avantida

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show the current schedule.

Please refer to Online Business / Tariff / Detention and Demurrage. 

 

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show  the current schedule.

Arrival notice is being sent by us approximately 6 working days before arrival to Port of Discharge. After distribution these can be also found in our Navigator tool.

Empty Return Depots

Request for reuse is available via Avantida.

You can find empty return details on your release order under “Empty Return Depots”.

Please check here.

Click here.

Import Delivery Order

Please use the below link to submit your delivery instructions for import carrier haulage shipments with door delivery. This new e-form will allow the submission of complete and accurate door delivery information as well as delivery contact details.

You can view our inland rates on our website under inland tariff.

NOTE: Acceptance of transports at inland rates provided is subject to availability of trucking and other services sourced out to 3rd parties as determined by mode of transport, as well as legal weight restrictions in the relevant countries. Inland rates are valid for transports without overdimensions only.

You can get information and guidelines for Hapag-Lloyd's inland business here.

Secure Container Release

Due to security reasons, you cannot register online for the Secure Container Release platform.

To register, you need to receive an invitation from either the shipping line or your client.

If you already have an account, you do not need to register again. You will be linked by Hapag-Lloyd and start receiving release rights in Secure Container Release.

Perfect, you can receive release rights after activation of the invite from Hapag-Lloyd.

Your vendor is still using pincodes? Not an issue. You can still generate pincodes via the Secure Container Release platform towards your vendor. You will only receive release rights from Hapag-Lloyd.

No, Hapag-Lloyd or any other shipping line cannot see your pincodes. Hapag-Lloyd will only be able to transfer release rights.

Secure Container Release offers both a free basic product and a paid premium product with additional services, as well as API solutions. More information can be found on https://www.securecontainerrelease.com/scr-premium.

Yes, the platform Secure Container Release has options to onboard companies from multiple countries. You will need an invite to onboard.

No, Hapag-Lloyd aims for a strict pincode free release process after October 1st, 2022, for the Port of Rotterdam. The same procedure will apply for the Port of Antwerp from February 28th, 2023, on forwards.

In this case, the trial period of Secure Container Release has expired. The administrator(s) of your company received multiple reminders from T-Mining to either extend the premium product or switch to the basic product. When no follow-up actions have been taken, your account will be inactivated.

If you are expecting import shipments via the Port of Rotterdam on the short term, it is recommended to purchase the premium product for one month. This can be done via https://app.securecontainerrelease.com/order. As such, you will re-gain access to Secure Container Release within a matter of minutes.

Kindly take note the premium product could be cancelled on a monthly basis. In the meantime, the switch to the basic product, which is free of charge, can be arranged. To make this happen, your company’s ID-wallet has to be transferred from the T-Mining cloud to an inhouse server. Under tab News & Customer info, guideline “Switch ID-wallet from T-Mining cloud to inhouse server” can be found. It is suggested to include your IT-department in order to speed up this process.

Lastly, make sure to schedule an appointment with the Support team of T-Mining via the contact details below. These will further assist you on this matter.

When setting-up Secure Container Release, it is highly recommended to create separate accounts for colleagues as well. This can be done via https://admin.securecontainerrelease.com/organization/users. If a colleague is unavailable, then there's always a back-up.

When this has not been done yet, please reach out to the Support team of T-Mining. They will inform you who the current administrator is and add new ones if required.

If you would like to get in contact with T-Mining's Support team, this can either be via:

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