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Delivery Order

Please send attachments/delivery documents via email to  [email protected]. Please note, we cannot process any messages or attachments which are sent to us and do not contain either a Shipment number or BL number in the subject line.

With your cargo planning in mind, we would like to remind you of the following steps for your containers' delivery:

  • Delivery orders can be accepted earliest 5 days after vessel departure from origin port.
  • Ensure you have sent the original Bill of Lading to the Hapag-Lloyd address indicated in your arrival notice.
  • Ensure the respective payment of the amount specified in your invoice is paid. Physical cheques or cash payment are not accepted in our offices.
  • Ensure you are legitimized to give instructions to us: if you are not the consignee mentioned in the BL, please ensure the consignee has sent a release to order to  [email protected]
  • Verify that the cargo has been cleared by customs. If you would like Hapag-Lloyd to handle your customs clearance, please follow this link: Customs Clearance
  • Confirm that the delivery address is able to receive the container within the applicable free time. Costs for waiting times, heavy weight surcharges and other additional fees can be found here: Local Charges / Service Fees
  • Check the applicable tariff freetime here: Detention & Demurrage
  • If you would like to get costs for a Carriers Haulage Transport, please follow this link: Inland tariff
  • Rules for Weight Limitations for all mode of transports can be found here: Rules & Regulations
  • Ensure your delivery ETA is in line with our timescales: earliest 2 working days after vessel arrival for truck; 3 working days for combined rail. Timescales subject to change if delivery order is submitted after vessel arrival.
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