North America - Regional HQ (Customer Service, Operations & Finance)
USA - Headquarters
Street Address
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
IMDG Submission
Customer Service
Exports / Imports / Documentation Inquiries
Customer Service
Merchant Haulage at Inland Ramps
Customer Service
Trucking Issues
Intermodal
Port Rail and Export Rail
Intermodal
Boston (Sales)
USA - North East
Contacts
Sales Inquiries - New Customers
Sales
Chicago (Sales)
USA - North East
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Detroit (Sales)
USA - North East
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
New York (Sales)
USA - North East
Contacts
Sales Inquiries - New Customers
Sales
Atlanta (Sales)
USA - South East
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Miami (Sales)
USA - South East
Street Address
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Area US Flag
USA - US Flag
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
General Inquiries
Military Markets
Customer Service
Civilian Markets
Customer Service
All Markets
Pricing and Rates
All Markets
Imports
Houston (Sales)
USA - West
Opening Times
Mon - Fri: 08:30 - 19:00
Contacts
Sales Inquiries - New Customers
Sales
Los Angeles/Long Beach
USA - West
Opening Times
Mon - Fri: 08:00 - 17:00
Contacts
Rate Quote
Sales
Export Booking
Customer Service
Export Documentation
Customer Service
Imports
Customer Service
Empty Pickup/Return
Operations
Oakland (Sales)
USA - West
Opening Times
Mon: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Honolulu
USA - West (Gulf Pacific and West Coast)
Contacts
Executive Vice President
Administration
Port Manager
Operations
Operations Manager
Operations
Marine Agent
Operations
Marine Agent
Operations
Available to our Customers with an existing case number via [email protected] that requires next-level escalation. This form is for Customer Service related issues only, other Sales, Operations or Finance related issues should be addressed directly to the respective department.
For first level support with your shipment, please address the Customer Service team directly via [email protected] . For urgent matters, please call customer service at 855-227-4612. For assistance with Long Beach inquiries please click here.
Escalation is reserved to one of the following instances: You have not received a reply to your case within 48 business hours and / or after multiple failed attempts contacting our Customer Service team, the matter remains unresolved.
Requests outside above described criteria, will be respectfully declined and you will be steered to use the established communication channel via [email protected] .
Space outcome or allocation related issues cannot be overridden by the Escalation Team, please reach out to
[email protected]
to learn about more options or visit Quick Quotes Spot for more information about bookings with guaranteed space.