Please visit Overview VGM page in Hapag-Lloyd website for general information. Additionally, you can send your VGM information on our website via either WebVGM or VGM excel template, please find more information in Customer User Guide. You can send your VGM information via existing portals such as INTTRA, GT Nexus, Cargo Smart, Easi Pass etc. Please contact Hapag-Lloyd local offices to get more information.
Please send your tracing request via Get info, which is an automatic email response tool.
Please refer to “Trace Container”.
Please download Hapag-Lloyd Mobile Application from both IOS and Android (search for Hapag-Lloyd).
Please check your vessel schedule in via our Online Business / vessel tracing.
All details regarding the location and contacts for our worldwide offices are available on our website.
For your guidance please refer to the section “Offices” on the main webpage.
Please refer to Hapag-Lloyd Booking Confirmation where we will provide either Off-Dock CY details or Port Terminal details.
Please refer to Hapag-Lloyd Arrival Notice or Delivery Order where we will provide the Depot details for your empty container return.
Please refer to Rate of Exchange via our Online Business.
Please kindly refer to the Invoice that you received from Hapag-Lloyd.
If you have User ID/PW for our website, Please refer to “My Shipment / ROE” for ROE application date accordingly.
Please refer to Online Business / Tariff / Local Surcharges.
Please refer to Product Brochure page for “Container Specification”.
Please refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.
The Shipped On Board date we manifest on the Bill of Lading is the sailing date of the vessel.
If you would like to check the vessel sailing date, please check your vessel schedule in via our Online Business / vessel
tracing.
Currently we are not able to show such information via our website. Please contact your local Hapag-Lloyd Customer Service team.
Hapag-Lloyd offers a number of e-Business products designed to assist the customers in delivering your
Please refer to e-Business solutions where we offer Bilateral EDI, Online Business, INTTRA, various e-mail solutions and mobile solution.
Please contact your local Hapag-Lloyd representative to receive more information.
Please refer to our “Security Information”.