Malaysia

• Generate a real-time quotation with just one click and make your booking immediately, please use this link: Quick Quotes - Require Login

• Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.  
  

• Our inland tariffs can be found here on our web site - Tariffs 
  

• Please refer to Online Business / Tariff / Detention and Demurrage. 
• If you have User ID and password for our website, please refer to “My Shipment"  or "Import Overview”  section to check Detention/Demurrage for particular shipment or container selected. 
  

• New users can register for an account to the Online Business Suite via the link below: New User Registration 

• Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account. This will take a maximum of two working days.  

• If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link below and click on "Find":

• Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox.

• Please find more info on our schedule solution by clicking on the link below: Schedule Solution 
  

• The vessel schedule with transit time is available via the following link: Interactive Schedule
  

• In order to change destination (COD), please use the Booking Amendment tool.

• Click on the  Booking Amendment. Enter the correct shipment number, select the“Amendment” radio button, and select the appropriate change request reason fromthe drop-down list. Check the email address and change if not correct, thenclick submit.

• Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator. Please refer to Hapag-Lloyd Arrival Notice or Delivery Order where we will provide the Depot details for your empty container return.

• You may receive your invoice maximum 48  business hours after departure from POL. You may consult our Quality Promises.
  

You can easily access and download your invoices through below modules:

1. My Docs section in My Compass

2. My Invoices under the Finance module

Simply log in and navigate to either of these sections to view and download your available invoices.

• With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

• You can use the following link to select a mainline or feeder vessel to show  the current schedule.
  

• With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

• You can use the following link to select a mainline or feeder vessel to show  the current schedule
  

• With the "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.
  
  
• You can use the following link to enter a container number and to receive tracing information
  

• Please see the Customs Details box on your booking confirmation. For more details information, please also see Security Information on our website Security Information.
  

Export empty pick up depot(s) are available in the first page of your booking confirmation and same can be downloaded in Navigator in the documents.

• Detention and demurrage tariffs for each country is available in the link: Detention-Demurrage
  

• Please check the max cargo weight at: VGM
  
  

• With "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.

• You can use the following link to enter a container number and to receive tracing information.
  

• Office contact details are available in our website link : Office Contact
  

• Please refer to Rate of Exchange 
  

• You can subscribe to our newsletter via the following link: Customer-news-subscription

• Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.
  

• Use the following link to the tracking subscription and never miss the status of your container.

• Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.

• For the terminal details for your shipments you can find them in Navigator shipments overview page.

• Please use our vessel tracking tool directly in the Online Business Suite

• All details regarding the location and contacts for our worldwide offices are available-> Offices & Local Info

• Please refer to Product Brochure page for “Container Specification”.

• Local charges that are not referenced directly in the rules can be found under our local charges/service fees.

• Our inland tariffs can be found here on our web site: Inland-tariff

In My Compass, you can find the following documents and information for your shipments: 

• Latest Booking Confirmation
• Invoices related to your cargo
• Seawaybill
• Arrival Notice
• Details of your shipments

The Payment Collection Policy for our Import, Export, and Elsewhere shipments are as follows.

• Electronic Bank Transfer or Fast Payment is preferred.

Please indicate payment details (invoice numbers) on your bank payment advice and email to Account Receivable Group: [email protected]

Our Bank details are as follows:

Account Name: Hapag-Lloyd (Malaysia) Sdn. Bhd
Bank Name: HSBC Bank Malaysia Berhad
Account No. for MYR : 105-856892-101
Account No. for USD : 105-856892-725

Please note that direct payment to Hapag-Lloyd’s USD bank account will be accepted, subject to the following conditions :-

1. Long-term fixed arrangement (minimum 12 months)
   
   
2. Subject to both invoice and payment
   
   
3. Customer has to pay USD30.00 per remittance
   
   
4. Customer must notify and forward the bank remittance advice to Hapag-Lloyd before Bill of Lading is released.

Please submit your application for OOG shipment using our online form.

If you would like training or guidance on using Hapag-Lloyd's digital solutions and online tools, you can submit a request using our online form 

You can calculate the applicable Import Demurrage & Detention charges using our online calculator: 

West Malaysia Public Tariff

East Malaysia Public Tariff

To collect your Original Bill of Lading (OBL), please schedule an appointment through our Counter Appointment form:

Note: Please ensure all documentation requirements and outstanding payments (if applicable) have been completed prior to your appointment.

To request a review of an invoice, please submit your dispute through our My Disputes portal

• You can extend your freetime via our Additional Freetime solution.

• You can buy Additional Freetime in three ways:

• Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool (Login Required). Additional Freetime will be available after you have completed your booking.

• Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution.

• Enter your login credentials and log in to the Hapag-Lloyd Navigator. Additional Freetime will be available for your shipment in the section Additional Products.

• Our Booking solution offers a template as well as a booking copy function for your convenience.
  Please go to our Booking solution and find the relevant booking by using "COPY" booking, via the Bookings Solution. (Login Required)

To find out which documents are required for your dangerous goods shipment, please contact our Dangerous Goods team at [email protected].

You may also refer to our Dangerous Goods information page for guidance on documentation requirements and shipment acceptance criteria.

• In order to amend your booking, please use the Booking Amendment tool.

• Click on the  Booking Amendment (Login Required)

• Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.

• Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator.

• In order to cancel your booking, please use the Booking Amendment tool.

• Click on the  Booking Amendment.

• After entering the correct shipment number, you can select the “Cancel booking” radio buttonwithin the form, select the appropriate cancellation reason from the drop-downlist, check the email address (change if not correct), and click the submitbutton. For more information, please refer to the User Guide: 

• You can easily download your booking confirmation on the next link: -  Booking Confirmation 
• Related Documents - Booking Confirmation

• You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo). Please refer to our Quality Promises for more information

• The mandatory data for placing a booking are: - Valid quotation/contract number- Valid routing (POL and POD)- Container quantity and type- Empty container from the depot (date and hour)- Cargo description and HS Code- Cargo weight and unit of measurement

• The mandatory details are required to avoid booking rejection or delay in confirmation.

• Please check the available container types.

• You have to validate if quotation has Inland service. After that, in your booking request you may put received/delivered at your door (CH)

• You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file. If booking was automatically rejected, the reason will appear in the first page of the file.

• The cut off deadlines are available in navigator Cut Off dates and in your booking confirmation.  
  

• Empty container pick up location is available in each booking confirmation and the same can be dowloaded via Navigator. 

• Standard pickup time is as per Country Free time . All containers are released subject to equipment availability.

• Please visit our website to review our Standard Free time and Export Detention and Demurrage tariff

To request a Food Grade Container, please follow these steps when submitting your booking:

1. In the Containers & Cargo section of your booking request, click Configure.
2. Enter the Harmonized System Code, Cargo Description, and Cargo Weight, then click Continue.
3. Under the Container Requirements tab, select Food/Wine Grade in the Extra Requirements field.
4. Complete and submit your booking request.
Important Information
5. Food Grade Container requests are subject to equipment availability. An additional surcharge will apply (Charge Code: FQS).

• Please log into our online booking tool,  input your rate reference and then select routing/schedule. If the vessel is not open for space, you will see a closed indicator 

• To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.

• To place a booking, please go to New-Booking Solution 

• Please refer to Hapag-Lloyd Booking Confirmation where we will provide either Off-Dock CY details or Port Terminal details

For greater assurance of equipment and space availability, we recommend using our Quick Quotes Spot solution:
With a Quick Quotes Spot booking, your shipment benefits from:

1. Priority access to equipment, subject to the terms and conditions of the product.
2. Loading priority at both the port of loading and transshipment ports.

You may also consider purchasing a Shipping Guarantee, which provides additional assurance for your shipment.

Dangerous Goods (DG)
Please use our Booking Amendment Tool to:
Submit DG documentation
Update existing DG information
 
When submitting your request, select “Change DG Information” and upload all required supporting documents. These may include:
DG application form
Safety Data Sheets
Packing certificateTank certificates, where applicable

Non-Dangerous Goods (Non-DG)
Please use the Booking Amendment Tool to:
Submit Material Safety Data Sheets (MSDS)
 
When submitting your request, select “Change Customer Reference” and upload all supporting documents. These may include:
Material Safety Data Sheets (MSDS)
Certificate of Cargo Transportation Conditions & 38.3 Test Report & On Deck Stowage Application (If the cargo contains lithium batteries)
 
Please also provide a clear description of the requested amendment

• The SWB can be downloaded via our My Compass.
• Original BL self print is accessible via OBL print page for eligible customers.
• To pickup your OBL at our counter, please book your slot via our appointment form. 

To view and download your latest Draft Bill of Lading, please follow these steps:

1.Go to Documentation and select BL Drafts.

2.Select the relevant BL Number.

3.Click View Latest Draft.

4.Download or save the Draft BL to your device for review.

To submit your Shipping Instructions online, please follow these steps:

1. Go to Online Business Suite > Documentation > Shipping Instructions
2. Select the relevant Shipment Number.
3. Click Use New SI to Submit.
4. Complete all mandatory fields.
5. Review and accept the Terms and Conditions.
6. Click Submit to send your Shipping Instructions.

Note: Please ensure all information is complete and accurate before submission, as changes after submission may result in processing delays.

To amend your Shipping Instructions online, please follow these steps:

Go to Online Business > Documentation > Shipping Instructions

1. Select the relevant Shipment Number.

2. Click Use New SI to Submit.

3. If a message indicates that a Shipping Instruction has already been submitted, click Continue to proceed.

4. Update the information that requires amendment.

5. Review and accept the Terms and Conditions.

6. Click Submit to send the amended Shipping Instructions.

Note: Amendments are subject to local documentation cut-off times and may be subject to amendment fees, where applicable..

To amend your BL, please follow below steps

1. Click on the Documentation tab and select BL Drafts. 
2. Click the preferred BL number and amend the area that requires to change.
3. Accept the Terms and Conditions and click Submit Amendment
4. The changes requested are subject to approval by POL /POD / Customs. 

• You may download your SWB using the link: Navigator 

• Important: You must request approval to HL in order to use online SWB.

• Original BL is accessible via OBL print page (just if you have signed the contract to have this service). 

• Container tare weight for each container under respective shipments can be viewed in our website upon containers linked into shipment: VGM Solution

• You may counsult your VGM deadline on the next link: CUT OFF DATES

• You may consult your Shipping Instruction deadline on the next link:    / CUT OFF DATES

Please note that only Bills of Lading issued under Sea Waybill type will be available in My Compass. Copies of Original Bills of Lading are not uploaded to My Compass and must be requested via our service mailbox.

You may register for an Electronic Bill of Lading (eBL) through your preferred approved eBL provider.To learn more about eBL and view the available provider options, please click here.

Note: eBL availability may vary depending on the shipment details, trade lane, and the selected eBL platform. Please refer to the eBL provider requirements for more information.

To request an Electronic Bill of Lading (eBL), please follow these steps:

Go to Documentation > Shipping Instructions
Select the relevant Shipment Number.
Click Use New SI to Submit.
Under Document Issuance, select Electronic (eBL) as your preferred Document Type.
Complete and submit your Shipping Instructions.

For more information on eBL and supported eBL providers, please visit here.

Note: An active account with an approved eBL provider may be required before an eBL can be issued.

To request for BL release, please request via our webform here

• Please check at Import Overview 

• Arrival notices are available in Navigator in the Documents tab and same can be also downloaded.

• We also send Arrival notices to consignee’s registered emails 5 days before Expected arrival of vessel. Local Flavour must be added.

• Please Note: we strongly recommend customers to use Container tracking to track their shipments’ Expected time of arrival.

Please check the location at Import Overview 

Demurrage and Detention charges, if applicable, can be viewed in My Compass under the My Docs section and My Invoices within the Finance module.

To ensure a smooth and timely release of your Delivery Order or container, please complete the following requirements:

Settle all outstanding invoices for previous shipments before requesting the release.

For shipments released under a Sea Waybill or Telex Release, please submit your release request together with the required supporting documents to the designated country email address.

For shipments covered by an Original Bill of Lading, please return the original Bill of Lading to Smart Locker No. 120 at our Kuala Lumpur Office. Cargo release will be processed upon receipt of the original Bill of Lading.

Please ensure that all invoice payments are made online 24 to 48 business hours in advance. Delivery Orders and cargo releases can only be processed after payment has been received and reflected in Hapag-Lloyd's bank account.

Please note that ZIM leased containers with container prefixes beginning with “ZIM” are not permitted for import into or export from Malaysia.

What you need to do:

Verify the container prefix during container collection.
If the shipment is destined for Malaysia, please ensure that a container with a ZIM prefix is not selected or used.
If you are unsure whether the container is affected by this restriction, please contact your local Customer Service team for assistance before shipping.

Important: Shipments destined for Malaysia using ZIM leased containers with prefixes beginning with "ZIM" may be subject to rejection or require alternative container arrangements.

Certain waste and scrap cargoes are subject to import restrictions into Malaysia.

Plastic scrap and waste shipments are restricted. The importer must provide a valid import license for verification. Cargo may be accepted if the license is valid or the importer is listed on the approved whitelist.
Metal scrap and waste shipments are restricted. The importer must provide a valid import license for verification. Cargo may be accepted if the license is valid or the importer is listed on the approved whitelist.
Electronic waste (e-waste) is prohibited and is not accepted for shipment into Malaysia.

Note: Acceptance of waste and scrap cargo is subject to regulatory requirements and document verification at the time of booking. Shipment approval is not guaranteed until all applicable requirements have been met.

• Please check at Import Overview 

• Arrival notices are available in Navigator in the Documents tab and same can be also downloaded.

• We also send Arrival notices to consignee’s registered emails 5 days before Expected arrival of vessel. Local Flavour must be added.

• Please Note: we strongly recommend customers to use Container tracking to track their shipments’ Expected time of arrival.

Please check the location at Import Overview 

Demurrage and Detention charges, if applicable, can be viewed in My Compass under the My Docs section and My Invoices within the Finance module.

To ensure a smooth and timely release of your Delivery Order or container, please complete the following requirements:

Settle all outstanding invoices for previous shipments before requesting the release.

For shipments released under a Sea Waybill or Telex Release, please submit your release request together with the required supporting documents to the designated country email address.

For shipments covered by an Original Bill of Lading, please return the original Bill of Lading to Smart Locker No. 120 at our Kuala Lumpur Office. Cargo release will be processed upon receipt of the original Bill of Lading.

Please ensure that all invoice payments are made online 24 to 48 business hours in advance. Delivery Orders and cargo releases can only be processed after payment has been received and reflected in Hapag-Lloyd's bank account.

Please note that ZIM leased containers with container prefixes beginning with “ZIM” are not permitted for import into or export from Malaysia.

What you need to do:

Verify the container prefix during container collection.
If the shipment is destined for Malaysia, please ensure that a container with a ZIM prefix is not selected or used.
If you are unsure whether the container is affected by this restriction, please contact your local Customer Service team for assistance before shipping.

Important: Shipments destined for Malaysia using ZIM leased containers with prefixes beginning with "ZIM" may be subject to rejection or require alternative container arrangements.

Certain waste and scrap cargoes are subject to import restrictions into Malaysia.

Plastic scrap and waste shipments are restricted. The importer must provide a valid import license for verification. Cargo may be accepted if the license is valid or the importer is listed on the approved whitelist.
Metal scrap and waste shipments are restricted. The importer must provide a valid import license for verification. Cargo may be accepted if the license is valid or the importer is listed on the approved whitelist.
Electronic waste (e-waste) is prohibited and is not accepted for shipment into Malaysia.

Note: Acceptance of waste and scrap cargo is subject to regulatory requirements and document verification at the time of booking. Shipment approval is not guaranteed until all applicable requirements have been met.