Week 23– North America Operational Updates

• To view our terminal gate status for this week:  Terminal Gate Status
• To view our latest return locations across key regions, please visit the Empty Return Page: ERLD
• To view our inland weight guide:  Inland Weight Guide
• To view our vessels' latest schedules, please visit our vessel tracker
  
• To view our latest customer letters, please visit our local news section

Please view the updates for the current week. 

ATLANTIC SERVICES 

North Europe – North America (AL1)  

• The MV GSL Christine Elisabeth V627E will omit Philadelphia due to July 4th Holiday.  

Atlantic Loop 3 Service (AL3)

• The MV Kiel Express V620W will omit Saint John for schedule recovery.

ASIA SERVICES

India America Express Service (TPI / IMX)

• Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information. 
• The MV Teno V6116 will perform a change of rotation calling Norfolk before New York for schedule recovery. 

Asia US East Coast Service Loop 7 (AA7)

• Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.

LATAM SERVICES

South America East Coast Service (SEC)

• The SEC service will extend its omission of Norfolk until further notice. 
• The MV Stephanie C621S will omit Port Everglades for schedule recovery. 

US Gulf East Coast South America Service (GS1)  

• The MV MSC Phoenix V2623S will omit Houston and New Orleans for schedule recovery.

TRANSPACIFIC SERVICES

Americas Service Northbound (USW)

• The MV Port Everglades Express V627S will omit Baltimore due to July 4th Holiday.
• The MV Seaspan Saigon V621S will omit Port Everglades for schedule recovery. Imports discharged NB Port Everglades call.  

United States

New York

You can find the most up-to-date information about port opening hours by following the links: NYC Port Elizabeth l NYC Maher Terminal l NYC Port Liberty Bayonne l NYC Port Liberty New York

• There is no waiting time for Gemini & non-Gemini vessels calling APMT. There is no waiting time for vessels calling Maher Terminals LLC.
• The average gate turn times are 56 minutes for single transactions, 92 minutes for double transactions at APM Terminals and 35 minutes at Maher Terminals.
• The average import rail dwell time is .9 days at APMT and 1.5 days at Maher.
  

Norfolk

You can find the most up-to-date information about port opening hours by following the links: ORF Port of Virginia - NIT/VIG

• There are up to 3 hours waiting for Gemini and non-Gemini Vessels at Virginia International Terminal and up to 6 hours at Norfolk International terminal.
• The Average gates turn times are 36 / 51 minutes for single and double transactions, respectively for Norfolk International Terminal and 36 / 55 minutes for single and double transactions, respectively at Virginia International Gateway.
• The average Import dwell time is 3.9 days.
• All cranes operational at Virginia International Gateway and at Norfolk International terminal.
  

Charleston

You can find the most up-to-date information and port opening hours from the affected terminals by following the links: CHS Wando Welch

• There are up to 3 hours waiting time for Gemini vessels and up to 12 hours for non-Gemini vessels at the Wando Welch Terminal, no waiting time at North Charleston Terminal.
• The average truck turn times are 21 minutes at the Wando Welch Terminal and 18 minutes at the North Charleston Terminal respectively.
• The average import dwell time is 5.4 days at the Wando Welch Terminal and 4.5 days at the North Charleston Terminal.
  

Savannah

You can find the most up-to-date information about port opening hours by following the links: SAV Garden City Terminal  

• There are up to 3 hours waiting time for Gemini vessels and up to 12 hours for non-Gemini vessels at the Wando Welch Terminal, no waiting time at North Charleston Terminal.
• The average truck turn times are 21 minutes at the Wando Welch Terminal and 18 minutes at the North Charleston Terminal respectively.
• The average import dwell time is 5.4 days at the Wando Welch Terminal and 4.5 days at the North Charleston Terminal.
  

Houston

You can find the most up-to-date information about port opening hours by following the links: HOU Bayport Container Terminal

• The waiting times for Gemini and non-Gemini vessels at Barbours Cut Terminal is up to 3 hours. There are up to 3 hours of waiting time at Bayport Container Terminal.
• The average gate turn times at Barbours Cut Container Terminal are 40 minutes for single transactions and 65 minutes for double transactions, while at Bayport Container Terminal there are 36 minutes for single transactions and 57 minutes for double transactions.
• The loaded import dwell time is 4.6 days at Barbours Cut and 3.2 days at Bayport Terminals.
• Barbours Cut Container Terminal has 2 cranes down.
• Bayport Container Terminal has 4 new cranes in commissioning phase,
  

Oakland

• There is currently no waiting time for Gemini and non-Gemini vessels at Oakland International Container Terminal.
• Average import deliveries take up to 4.0 days.
• The average gate turn time is 84 minutes.  

Seattle - Tacoma

• There is no waiting time at Husky Tacoma or in Seattle.
• The import rail dwell time is 2.4 days at Husky and 3.0 days at Terminal 18 (T18).
• The average gate turn times are 69 minutes at T18 (Terminal is currently open 4 days a week only) and 80 minutes at Husky (F-Lot & Terminal combined).
• No Saturday or hoot gates are planned for week 24.
  

Los Angeles/Long Beach

You can find the most up-to-date information about port opening hours by following the links: Los Angeles, CA: LAX Trapac l LAX Yusen Terminals l LAX APM l LAX West Basin Container Terminal and Long Beach, CA: LGB International Transportation Service l LGB Long Beach Container Terminal

• All terminal gates are running as published and in line with Pier Pass program.
• The Port of Los Angeles dwell time for local import cargo is 3.0 days, on-dock rail dwell is 4.7 days, and import units on street are averaging 3.4 / 5.7 days for 20 ft and 40+ ft containers, respectively. Additional details can be found here.
• The Port of Long Beach average dwell times for local imports is 5.7 days. Average terminal gate turn time for Long Beach Container Terminal is between 57 – 66 minutes, depending on the shift. Additional details can be found here.

Terminal Operations – Canada

Looking for dwell times in Canada? - Follow the link here.

DPW Centerm Vancouver

• Operating conditions: Normal
• Current terminal utilization is moderate at 81%, with zero delays at the berth
• All vessels are operating on proforma
• The average import rail dwell time is 3.1 days with heavy ground count and strong rail car supply
  

DPW Prince Rupert  

• Operating conditions: Normal
• Current terminal yard utilization is low at 73%, with no delays reported at the berth
• All vessels are operating on proforma
• Rail dwell times are presently 6.5 days but are forecasted to improve over the next 7 days
  

Montreal  

• Yard utilization is 71% with vessel productivity remaining high.
• MCA and AT1 are operating on proforma this week, while the AT2 is 72HRS behind schedule
• Rail car supply into Montreal is steady and import rail dwells are 4.8 days
  

DPW Saint John  

• Vessels are struggling to operate on proforma but we forecast improving conditions and better schedule performance over the next week
• Terminal utilization has decreased to 15%
• Average import rail dwell is at 4.5 days and is expected to remain steady for the next 7 days
  

Chassis Pools

All pools operating as normal except for:  

• Chicago – Deficit on 40’ Chassis.
• Indianapolis – Deficit on 40’ Chassis.
• Baltimore – Constrained on 40’ Chassis.
  

NOTICE: Update for Los Angeles / Long Beach Customers (Chassis Operations)

We would like to share an important update regarding chassis operations at the Ports of Los Angeles and Long Beach.
DCLI has informed us that TRAC Intermodal will begin transitioning out of the Pool of Pools effective June 1. Despite this change,

DCLI remains committed to supporting the LA/LB market with a comprehensive chassis pool solution.DCLI currently represents approximately two-thirds of the Pool of Pools fleet and usage, and they are prepared to scale capacity as demand requires.

Operations will continue across marine terminals and rail locations, with chassis pick-up and return points maintained throughout the region.Going forward, the marine pool will operate in line with DCLI’s Direct ChassisLink Pool (DCLP) model used nationwide. In addition, the Navy Way Chassis Depot—centrally located within the port complex—will be introduced as a new start/stop location.

DCLI remains focused on ensuring equipment availability and supporting efficient container flows across the LA/LB gateway. For more information or specific inquiries, please visit the DCLI website or contact DCLI directly at [email protected].

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.

• Canadian Pacific RR
• Canadian National RR (CN)
• Union Pacific RR (UP)
• System map
• Index
• CSX RR 
• Norfolk Southern RR (NS) 
• Burlington Northern Sante Fe RR (BNSF)
• Locations small map
• Locations large map

Paments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346

Important Changes to EU Customs Advanced Filing

As you may have seen on our website, significant changes are coming to the EU Customs Advanced Filing. To assist with your cargo planning, here’s a quick reminder of the key updates: First update / Second update / Third update

For any questions, please visit our FAQ section on the website and click the tab titled USA.

Changes to Manifest Amendment Fee structure

Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:

• Bill of Lading amendments prior FCL port cutoff will not incur a charge.
• Bill of Lading amendments post FCL port cutoff and up to the vessel's sailing will incur a fee of USD 25 per amendment.
• Bill of Lading amendments after vessel departure will incur regular manifest amendment fees of USD 130 per amendment.

• For Change of destination (COD) requests please use our e-form.
• Please check our local website for additional local solutions and information.
• You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
  
  • Bilateral EDI connection between ERP systems
  • Integration with portals (INTTRA / GT Nexus / Cargosmart)
  • Hapag-Lloyd booking amendment form

• To access our new web-based dispute tool, please click here. This comes with the following improvements for you:
  • Quick and easy, one step web-form submission. Excel downloads and emails no longer needed!
  • Provision to upload supporting documentation, select Import or Exports, Merchant Haulage, Carrier Haulage or Port CIT.
  • Mandatory invoice field ensures that a dispute is captured correctly.
  • Clearer definitions for dispute and charge types to assist with an expedited response.
  • Turn time for dispute handling is 15 business days from submission to settled.
• To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit our Online Business Suite for vessel/container/booking status and sailing schedules information.
• For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
• If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.

Region North America Inlands

We are committed to providing you with the best inland transportation solutions, making sure your cargo is delivered safely, on-time, and cost effectively. With our comprehensive network and expertise in handling your cargo, you can trust us to manage all your transportation needs from port to door, ensuring peace of mind throughout the journey.

Stay connected with us for the latest updates. To learn more, click  here

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Norfolk Southern Railway (NS) Lane Closure - updated 6/12

Norfolk Southern Railway (NS) Lane Closure - Please be advised that NS has eliminated international intermodal service on more than 20 routes along the U.S. East Coast, including service between the Port of Virginia and the key inland hub of Memphis, due to insufficient container volumes. The service change took effect on May 31, 2025

As of June 12, 2025, NS also discontinued international intermodal service between the Port of Charleston, SC, and Huntsville, AL. This is part of the company’s broader effort to optimize its network by shifting focus to routes with higher demand.

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Service Change – New York (USNYC) to/from East St. Louis, IL (USESL) - updated on 3/13

Effective March 31, 2025, we will no longer offer rail service between New York (USNYC) and East St. Louis, IL (USESL).

As an alternative, we are still offering New York (USNYC) to/from Saint Louis, MO (USSTL).

Both the Saint Louis and East St. Louis ramps are located within 20 minutes of each other, so we anticipate minimal disruption to your operations.

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Lazaro Cardenas - Mexico's Pacific Gateway

Speed and reliability are paramount in today's market. Through our direct link, your cargo enjoys swift transportation to inland destinations, avoiding congested ports and rail hubs. Tailored to meet your cargo needs, our collaboration with Canadian Pacific Kansas Rail (CPKC) offers a direct and efficient solution.

Our upgraded service broadens your access options by providing a fixed intermodal on-dock rail route originating from Lázaro Cárdenas, Mexico. With a dependable cross-border exchange in Laredo, Texas, and seamless northbound rail connections to the U.S. Gulf and Midwest rail ramps, we ensure your cargo reaches its destination reliably and on time.

To learn more, click  here

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Hapag-Lloyd's collaboration with NCB

We are excited to introduce our partnership with the National Cargo Bureau (NCB) to offer you remote hazardous container inspections in North America. This innovative solution allows for easy and free-of-charge inspection of your Hapag-Lloyd hazardous containers for compliance with regulations and standards, from the comfort of your own facility.

To learn more, click here
To request for an appointment, click here

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Introducing SmartStacks - Hapag-Lloyd and IMC's dray-off solution in Savannah

Hapag-Lloyd North America in collaboration with IMC, introduces SmartStacks, a revolutionary data-based cargo handling system that streamlines the shipping process, increases container throughput, enhances cargo security, and optimizes space utilization.

On-dock service at Port Houston via Union Pacific

Discover seamless inland transportation with Hapag-Lloyd and Union Pacific! Trust us to deliver your cargo from port to door, ensuring peace of mind throughout the journey. Union Pacific's new on-dock service connects the Barbours Cut Container Terminal at Port Houston to key areas, including Denver, Salt Lake, Oakland, Los Angeles, and El Paso.

To learn more, click here

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Tank Container Charge Implementation by Georgia Port Authority at Savannah, GA

Starting October 1, 2023, the Georgia Port Authority (GPA) will be adding a new fee for tank containers at $125 per tank container. This applies to empty or full tank containers moving to/from Savannah, GA. 

To learn more, click here

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Here’s an update on rail routes for Hapag-Lloyd shipments

We would like to inform you about upcoming changes to the rail routes for Hapag-Lloyd shipments in the United States, which may impact your deliveries. Unfortunately, our partners at Norfolk Southern have decided to close certain options for rail routes, with these adjustments taking effect from February 19, 2024. Please be aware of the following changes:

Birmingham to/from Savannah & Charleston:
We have signed contracts with the CSX rail line, reopening the lane for Savannah to/from Birmingham. The CSX rail line extends to Bessemer, AL, which is just 20 minutes from Birmingham.

New Orleans to/from Savannah & Charleston:
Contracts with the CSX rail line have allowed us to reopen the lane for Savannah to/from New Orleans. Currently, there is no alternative for Charleston.

Greensboro to/from Norfolk:
Unfortunately, we do not have an alternative rail route for this option. We recommend Carrier Haulage as the alternative.

Louisville, Chicago, Cincinnati to/from Savannah & Charleston:
Shipments to these inland locations will now go through the port of Norfolk and New York. There are no alternative routes via Savannah or Charleston. Update - Please be informed that the route Louisville to/from Charleston is now available with rail provider CSX.

Memphis, Atlanta, to/from Jacksonville:
We do not have an alternative rail route for this option. Carrier Haulage is recommended as the alternative.

All the above rail routes are currently in effect, and we are not accepting new bookings until further notice. We understand the importance of a smooth and reliable transportation experience for your shipments. We sincerely apologize for any inconvenience these changes may cause. Rest assured, we are fully committed to identifying suitable alternatives and will keep you informed of any further developments.