请使用您的赫伯罗特账户凭证登录“一站式线上服务平台”。
进入平台后，通过左侧菜单栏的“财务”模块访问“我的争议”解决方案。
争议总览
打开应用后，您将看到所有异议的概览界面。
此区域展示最近 90 天内与您账户关联的所有争议记录。系统呈现实时数据，支持您动态掌握争议处理进度。
可通过争议编号、发票编号或争议状态等多重条件筛选结果。
若账户暂无争议记录，系统将清晰引导您创建新争议。
争议详情
点击任意争议编号即可查看完整详情。在此界面您将获取争议类型等补充信息，最重要的是可查阅赫伯罗特对您争议的所有回复内容。
创建新争议
请点击页面左上角的“新建发票争议”按钮。系统将自动跳转至争议填写表单。
单次最多可添加 10 张发票，需同时提供发票编号与货运编号。根据异议类型可能需要填写差额金额及币种信息。
所有标明的输入字段均为必填项。
通过“添加发票”按钮可增补发票记录，“删除”按钮可移除已添加发票（添加多张发票后激活该功能）。
请详细阐述异议理由以便加速审核流程。
最多可上传五个附件（支持 jpg、jpeg、pdf、png 格式，单个文件不超过 5 MB）。
需填写争议联系邮箱，如适用请补充您的客户参考编号。
邮箱地址默认填充您的用户邮箱，必要时可修改（例如需改为其他联系人邮箱）。
重要提示：异议表单中填写的联系邮箱将接收所有相关通知。指定联系人可在争议总览中查看该异议的全部动态。
Yes. You can log multiple disputes for the same invoice. However, it is not possible to log a second dispute, with the same dispute reason, for the same invoice. In this case, the system will return an error.
If you have different invoices with the same mistake, you can dispute up to 10 invoices at the same time. You just need to click "Add Invoice" to include additional invoices to the dispute form.
Currently the 10-digit HL invoice number is supported, but we will evaluate how local/additional invoice numbers can be included in the webform in the future.
Yes, you can click on the dispute number to open additional details of your dispute. Any response from Hapag-Lloyd about the validity of your dispute will be included in the details.
Right now our dispute webform reflects dispute reasons that are present in our internal system. This being said, dispute for Invoice Positions ("line item basis") is currently not possible, but it is one of the features we aim to include in our invoice dispute journey.
Yes, currently you have the option to upload up to 5 files of up to 5MB each per dispute. Allowed file types are: jpg, jpeg, pdf, and png.
All customers who are fully registered on the Hapag-Lloyd website can log and view their disputes with our Invoice Dispute Solution.
The dispute needs to be connected to a fully registered account as “dispute contact” to have all relevant information. Also, for security reasons, the connection between the website and our internal system is only authorized for registered users.
Yes. Whenever you have submitted a dispute with Hapag-Lloyd, you will have visibility of all disputes submitted in the last 90 days and see the progress online. You will also be able to search for specific disputes and/or invoices.
The dispute overview currently brings all disputes that were submitted in the past 90 days, in which you are the payer of the invoice. If your dispute was submitted longer than 90 days ago, or you are not the invoice payer, it will not be displayed in the overview. In the future, we may expand the overview to all disputes.
In the dispute overview, whenever you see your dispute status as "In Review", it means it is already being validated by Hapag-Lloyd.
In some cases, for example when the user or dispute contact are not fully registered in our system, it is not possible to create a dispute automatically. But do not worry, in these cases all the dispute details are forwarded to our team, that will then open the dispute. You don't need to retry nor contact us directly in this case.