Our customer satisfaction survey, Customer Experience Survey (CES), starts on October 11.
Survey will be delivered to you between 11 October and 27 October.
You can click here for office contact information.
You can log in by clicking the "Log in" button in the upper right corner of our home page.
You can reset your account from the link. Request Password.
You can subscribe to our newsletter by clicking here and customize your newsletter by choosing which news you are interested in to avoid receiving too frequent updates.
You can find the location and contact details of all our offices worldwide by clicking here.
You can click here for information and guidelines on inland transportation.
You can make your reservation by clicking here.
Generate a real-time quotation with just one click and make your booking immediately, please click here.
Please check the validity in the quotation, as it may differ depending on the origin
and destination. Use our “valid-from” option in Quick Quotes to select the
starting date for validity.
New users can register for an account to the Online Business Suite on here
Your local Hapag-Lloyd sales office will process your request and unlock
the requested functionality of your account.
This will take a maximum of two working days.
Please refer to Online Business / Tariff / Detention and Demurrage.
If you have User ID and password for our
website, please refer to “My Shipment"
section to check Detention/Demurrage for particular shipment or container
selected.
If you have forgotten your password for the Hapag-Lloyd Online Business Suite or
would like to set a new one, you can request an email with a link to change
your password. Enter your user ID or email address via the link below and
click on "Find":
Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule
information that suits you best, downloading specific vessel schedules or
send them directly to your inbox.
Please find more info on our schedule solution by clicking on here
You will receive a Booking Cancellation via mail, explaining you all details
about your cancellation in the remarks field of the file. If booking was
automatically rejected, the reason will appear in the first page of the file.
You may consult on here :
BL Draft approval /Select your booking / BL / Download BL Draft
Please see the Customs Details box on your booking confirmation. For more details
information, please also see Security Information on our website :
You may submit your SI amend on here
Select where you want to change and update comments.
You may submit your BL amend on here
Select where you want to change and update
comments.
These changes are subject to approval by POL / POD / Customs.
You may consult your SWB on here
Important: You have to request approval to HL in order to consult online your SWB.
With the new Customs Clearance online solution, you can clear your customs
quickly, easily, and directly with Hapag-Lloyd on here
You may consult your Original BL on here
Important: You have to request approval to HL in order to download your OBL online.
Please check here
Detention and demurrage tariffs for each country is available here
Container tare weight for each container under respective shipments can be viewed in
our website upon containers linked into shipment here
You may counsult your VGM deadline on here
You can log-in and find details on our Navigator
You may consult your Shipping Instruction deadline on here
Bank account details are available on the invoices which can be downloaded from
Navigator.
Please refer to Rate of Exchange via our Online Business.
Arrival notices are available in Navigator in the Documents tab and same can be
dowloaded here
To find the pick-up date for your empty container, please refer to your Booking
Confirmation.
Please check the location here
Export empty pick up depot(s) are available in the first page of your booking
confirmation and same can be downloaded in Navigator in the documents tab.
Please log into our online booking tool here
input your rate reference and then select routing/schedule. If the vessel
is not open for space, you will see a closed indicator
You can subscribe to our newsletter here.
Get updates about services, rates, and surcharges, as well as stories about
Hapag-Lloyd, our customers, and the industry, just by subscribing to our
CustomerNEWS.
You can log-in and find details in the Navigator
Click here to the tracking subscription and never miss the status of
your container.
Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.
You can get information storage rates applicable to some countries on our website
Please check payment status on the Hapag-Lloyd Navigator.
For the terminal details for your shipments you can find them in Navigator
shipments overview page.
Please use our vessel tracking tool directly in the Online Business Suite.
To ensure swift confirmation, bookings can only be placed with a valid quotation
or contract number matching the shipment details.
To place a booking, please got to here
All details regarding the location and contacts for our worldwide offices are
available at here
-> Offices & Local Info
Please refer to Product Brochure page for “Container Specification”.
Please refer to our “Security Information” at here
Local charges that are not referenced directly in the rules can be found under our
local charges/service fees here.
Our inland tariffs can be found here on our web site.
Using our Quick Quotes Spot solution you will have a loading guarantee at load
ports and transshipment ports, and an equipment guarantee.
In Navigator, you can find the following documents and information of your
shipments:
Download the last Booking Confirmation version, the Invoices related to
your cargo, Bl or SWB and Arrival Notices generated.
Also, you can find the details of your shipments, like routing details,
transit time, Terminals & Depot involved, cut off dates and you can
download a shipment list to handled on your own reference.
-1. Please make payment of all pending & outstanding invoices
2. For SWB/Telex proceed on the release request by sending required
documentation to the country email ID.
3. For OBL approach the counter with the documents.
-Our inland tariffs can be found here on our web site
Youcan extend your freetime via our Additional Freetime solution.
You can buy Additional Freetime in three ways:
A: Log in to the Hapag-Lloyd Online Business Suite and place your booking
via our Booking tool
Additional Freetime will be available after you have completed your
booking.
B: Enter your login credentials and log in to Hapag-Lloyd’s Additional
Freetime solution and directly enter your shipment number.
C: Enter your login credentials and log in to the Hapag-Lloyd Navigator.
Additional freetime will be available for your shipment in the section Additional
Products.
In order to change destination (COD), please use the Booking Amendment
tool.
Click on the Booking Amendment
Enter the correct
shipment number, select the
“Amendment” radio button, and select the appropriate change request reason
from
the drop-down list. Check the email address and change if not correct,
then click submit.
Note: The shipment number will automatically be pre-entered into the
shipment number field if you access the web form the Navigator
The vessel schedule with transit time is available on here
You have to validate if quotation has Inland service. After that, in your booking
request you may put received/delivered at your door (CH)
In our user Guide you will find the requested information in the section
"Dangerous Goods Details" by clicking on the following link:
You will also find all local information on the Dangerous Goods
You may receive your invoice maximum 48
business hours after departure from POL. You may consult our Quality
Promises on here.
You can easily download your invoice in the Hapag-Lloyd Navigator in the
Documents tab.
Our booking solution offers a template as well as a booking copy function for
your convenience.
Please go to our Booking solution and find the relevant booking by using
"COPY" booking.
With the vessel tracker, you can receive the current schedule for a selected
vessel, including both mainline vessels and feeder vessels. Information
includes all ports of call, arrival and departure dates, and the complete
transit time. In addition, you can view more specific details concerning the
vessel and the terminals.
You can click here to select a mainline or feeder vessel to
show the current schedule.
With the vessel tracker, you can receive the current schedule for a selected
vessel, including both mainline vessels and feeder vessels. Information
includes all ports of call, arrival and departure dates, and the complete
transit time. In addition, you can view more specific details concerning the
vessel and the terminals.
You can click here to select a mainline or feeder vessel to
show the current schedule:
With the "Track by Container"
function, you can display the tracking information for a desired
container. The information shown refers to your last booking to which the
container was connected and either shows actual data or data for planned
movements. Displayed data includes: container information, container
movement, and status information.
You can click here to enter a container number and to receive
tracing information.
You can check by clicking here.
In order to amend your booking, please use the Booking Amendment tool.
Click on the Booking Amendment
Enter the correct shipment number, select the “Amendment” radio button, and
select the appropriate change request reason from the drop-down list. Check
the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the
shipment number field if you access the web form the Navigator.
Please check the available container types from here
The
mandatory data for placing a booking are:
- Valid quotation/contract number
- Validity routing (POL and POD)
- Container quantity and type
- Empty container from the depot (date and hour)
- Cargo description and HS Code
- Cargo weight and unit of measurement
The
mandatory data for placing a booking are:
- Valid quotation/contract number
- Validity routing (POL and POD)
- Container quantity and type
- Empty container from the depot (date and hour)
- Cargo description and HS Code
- Cargo weight and unit of measurement
You can update your shipments via our website.
You can check the service coverage in Interactive Schedule
In order to cancel your booking, please use the Booking Amendment tool.
After entering the correct shipment number, you can select the “Cancel
booking” radio buttonwithin the form, select the appropriate cancellation reason from the
drop-downlist, check the email address (change if not correct), and click the
submit button.
Mandatoryinformation for making a reservation is as follows:
Valid quotation/contract number
Valid rotation (POL and POD)
Container quantity and type
Empty container pick-up information from depot (date and time)
Cargo description and HS Code
Cargo weight and unit size
You can receive your booking confirmation at most 1 business hour after your booking request (for DRY containers). You can find our quality promises at the link here:
You can find the reason for canceling your reservation in the remark section of the "Booking Cancellation" document.
You can see the calculation of the cost of canceling your reservations in detail in the video below.
Click here to access the hazardous (DG) loading manual and all documents required locally for hazardous loading (DG).
You can find the Booking copy option here.
You can easily access your booking confirmation here and download a copy to your computer.
Using our "Additional Free time" platform, you can purchase additional free time on a shipment basis.
You can check the available container types by clicking here:
You should check if inland transportation is included in your quotation. You can then include your pick-up/delivery request in your booking (CH)
Container pickup address details are available in every booking confirmation, and you can also access them via the navigator.
The empty container delivery location is indicated on your booking confirmation. You can also find out by clicking here.
You can click here and check our brochure 'Container Specification'
You can access our demurrage tariffs by clicking here. By logging in with your username and password, you can see the demurrage (dem & det) details of your selected shipments or containers under "My Shipment" or "Import Overview" platforms.
You can check the estimated arrival date (ETA) by vessel on our website by clicking here.
You can check the estimated departure date (ETD) by vessel on our website
Please visit "Interactive Schedule" page from the link below and fill in the relevant sections, you will see the vessel list.
You can access your container tracking details by clicking here.
You can get updates about changes in your cargo's schedule 24/7 via our tracking app.
You can download your bill of lading from Hapag-Lloyd Navigator. For other requests you should send a separate e-mail to [email protected] .
You can send your upload instruction by clicking here:
You can find the deadline for the shipping instruction by clicking here.
When you click here, you can enter your booking on our navigator platform and find it in the documents section or on our BL Draft Approval platform.
You can update your shipping instruction here:
BL Draft Approval / Select your BL / Edit draft / Select which field you want to update and revise it.
You can check your SWB document from here
Important: You must get approval from HL to access SWB online.
You can click here for your original bill of lading:
Important: You need approval from HL for online OBL printing.
You can check your maximum cargo weight here.
The original BL is available on the OBL printing page (only if you have signed the contract for this service).
Please check the "customs details" section in your booking confirmation. In addition, please check the security information that opens when you click here:
You can find it on our website here under 'Security Information'.
You can check your GIFU (Full Input) deadline at the link here:
You can track your containers on our website.
The container tare weight for each container under the respective booking can be monitored on our website via the containers linked to the booking.
You can check from your booking confirmation, or you can check via Navigator by inserting booking number
Empty return locations are regularly updated according to the capacity in ports and warehouses. You can check the link below about where you need to return your empty container.
You can access and download your arrival notice from your Navigator page:
You can check it at the link
You can check it on below website
You can use below link for customs clearance procedures
You can easily download your invoices from the HL Navigator page.
You can receive your invoices maximum 48 hours before the vessel arrives at the discharge port. You can check our Quality Promise periods from the link.
Detention and demurrage tariffs for each country are available at the following link.
Bank account information is available in our invoices. You can also download it from the following link
You can access the exchange rates on our website via "Online Business":
Hapag-Lloyd Apps
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