Oslo
Norway
Opening Times
Mon - Fri: 08:00 - 16:00
Contacts
Customer Service Norway (please add booking or case number in subject line for automated dispatch to your dedicated team). 1- Export inquiries, 2- Import inquiries, 3- Documentation inquiries, 7- Inland Inquiries.
Customer Service
Empty container gate in/out
Emergency Operation after office hours (16:00) contacts for issues with Norwegian depots and terminals
Full export Gate in
Emergency Operation after office hours (16:00) contacts for issues with Norwegian terminals
Country Manager
Management
Sales Inquiries
Sales
The Secure Chain is the new, secure and reliable way to release and collect deepsea containers in the Port of Rotterdam. With the introduction of this widely supported initiative by authorities and the business community, the PIN code disappears from the collection process. In the Secure Chain, the authorisation to collect a container is digitally transferred from one logistics party to the next. The result is a closed logistics chain that solely comprises authorised parties.Hapag-Lloyd is also participating in the Secure Chain. The implementation is currently in full swing.
Please note: Secure Container Release – SCR will continue to function as the underlying distribution platform, but as a customer you will work with Portbase’s services in daily practice for the Secure Chain. To facilitate the transition to Secure Chain, the First Release Party (FRP) must complete a one-time action in:
1. Portbase Port Community System (Cargo Controller or Cargo Release Manager): Register your customer code
2. Secure Container Release: Activate function to connect with Portbase.
Once this is completed, containers will be fully released via the Secure Chain.
Files & FAQ available in below link.
We would like to inform you that, as of October 1, 2025, registration on the German Ports platform will become mandatory to participate in the new digital import release process. This new regulation applies to all companies that receive import containers and manage or issue release authorizations. The digital process is being implemented based on new legislation introduced by the federal states of Hamburg, Bremen, and Lower Saxony. Its primary aim is to prevent the misuse of release information, particularly in connection with drug smuggling, to strengthen security standards at German seaports, and to standardize port and terminal procedures across Germany.What does this mean for you?
-As of October 1, 2025, registration on the German Ports platform is a prerequisite for receiving, managing, and forwarding import release authorizations.
-Companies without registration will no longer be able to receive or process import releases after this date.
-PIN codes will be replaced by release rights, which can be passed along within the German Ports platform.
-We strongly encourage you to attend the webinars offered by Dakosy and dbh to learn about procedures, technical requirements, and the specific actions you need to take.
Please make sure to incorporate this transition into your planning in a timely manner to ensure the uninterrupted processing of your import operations.