In order to validate your company with Hapag-Lloyd, it is necessary to share all the legal documents and information required with our sales team.
To request it, please send an e-amil with all your company information to
[email protected] typing in the subject line "New Customer Validation".
New users can register for an account to the Online Business Suite via the link below:
Click on Not yet registered and proceed filling the form. Your local Hapag-Lloyd sales office will process your request and unlock
the requested functionality of your account. This will take a maximum of two working days.
Please check the validity of your quote in the upper right corner of the document. (Valid from - to).
It is important to keep in mind the expiration date, which is usually closer and indicates the maximum date on which the quote must be related to at least one booking for the indicated validity to be applicable.
When quoting with Hapag-Lloyd, you should consider applicable local charges in each country where the import or export process is coordinated, these values are additional to those stated in your offer and apply case to the case. You will find the available values in the following link.
At the time of coordinating your export process, you should consider the free time that the line grants from getting out your empty container to the return of it full. You will find the details of the free time applicable in each country in the following link.
You can extend your freetime via our Additional Freetime solution.
You can buy Additional Freetime in three ways:
A: Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool. Additional Freetime will be available after you have completed your booking.
B: Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution and directly enter your shipment number.
In Navigator, you can find your shipping documents and information.
In addition, you can find the details of your shipments, such as route details, transit time, Terminals and Warehouses involved, deadline dates for closures, and you can download a shipping list to manage it on your own reference. It is also possible to purchase additional services for your shipments.
All this information and much more in the following link:
To coordinate your dangerous goods booking request, you must first check with your sales department if the material to be transported is allowed for maritime movement in accordance with the protocols of the IMDG Code (International Maritime Dangerous Goods Code). Once the UN is authorized by them, you must transmit your booking indicating the complete detail of the dangerous goods to process the final approval of the cargo on the vessel in which its transportation is required.
Additionally, it is necessary to fill out the DG-FORM, it must be presented at the time of the DG documentary closure to associate the document with your request and have the required documentation completed.
The confirmation of your booking does not exonerate the responsibility of labeling and properly identifying the container, in accordance with the international clauses that govern the matter of dangerous goods cargo.
To ensure a soon confirmation, only you need a quotation number or a valid contrat . You can request it in the following link: