Canada

You can generate a real-time quotation in just a few clicks and place your booking immediately with Quick Quotes (Login Required)

Please check the Validity in the quotation, as it may vary depending on the origin and destination. Use the 'Valid from' calendar in Quick Quotes to select the starting date of validity.

You can extend freetime at destination with our Additional Freetime online service.

Log in to the Hapag-Lloyd Online Business Suite and place your booking using our Online Booking Tool (Login Required)

Additional Freetime is available to add to your booking once it is completed.                             

You may also log in to Hapag-Lloyd’s Additional Freetime solution and request this additional service by entering your booking number.    

Alternatively, log in to the Hapag-Lloyd Navigator, click on your booking number, then on 'Additional Services' to purchase additional freetime.

Please find the definition of Freight All Kind (FAK) as well as other useful references in General Info.

QQ SPOT is our instant online booking solution offering guaranteed loading and equipment for your dry cargo. Please always refer to the QQ Spot Terms & Conditions prior to booking as this option is subject to a non changeable, non refundable policy.

The vessel schedules with transit times are available on our Interactive Schedule.

You may check the service coverage on our Interactive Schedule.

Detention and demurrage tariffs for each country are available on the Detention & Demurrage online page.

All details regarding the locations of our worldwide offices are available at Offices-Local Info.

Please refer to Detention and Demurrage to check the standard free time and applicable charges.

You may also log on to our website, and visit the Import Overview section to check the Detention/Demurrage for a particular shipment or container.

Please refer to the Trade Surcharges on our Tariffs page.

• Please refer to Product Brochure page for “Container Specification”.
• Weight restriction might be applied on certain services, please contact your local Hapag-Lloyd representative for more information.

Please refer to Product Brochure page for “Container Specification”.

Container tare weight for each container under respective shipments can be viewed in our website upon containers linked into shipment: Verified Gross Mass (VGM) (Login Required).

Please refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.

• New users can register for an account to the Online Business Suite via New User Registration.
• Your local Hapag-Lloyd Sales office will process your request and unlock the requested functionality for your account.

Please note that this may take up to 24 hours.

If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, please click on 'Forgot Your Password?' option on the Log in page. Follow additional instructions, please use Password Reset.

• You can subscribe to our newsletter via Newsletter Subscription.
• Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our Customer NEWS.

• Use our Tracking Subscription and never miss the status of your container (Login Required).
• Whenever a change to the subscribed container status events occurs in the Hapag-Lloyd system, you will receive an email with the related information.

Please use our Vessel Tracking tool.

The 'Track - by Container' function displays the tracking information for a desired container. The information shown refers to your last booking to which the container was linked to, and either shows actual data or data for planned movements. The displayed data includes container information, container movement, and status information: Tracing by Container.

Our instant online booking service Quick Quotes Spot guarantees loading at load ports & transshipment ports, as well as equipment for your dry FAK cargo. Please refer to QQ Spot Terms & Conditions for more details (Login Required).

Hapag-Lloyd offers a number of e-Business solutions designed to assist you delivering your

• Bookings
• Shipping instructions
• Event reporting such as schedule deviations or vessel departure notifications

Please refer to e-Business solutions where we offer Bilateral EDI, Online Business, INTTRA, various e-mail solutions.
Please contact your local Hapag-Lloyd representative to get more information.

Your booking dashboard offers the following services and information:

• Download the latest Booking Confirmation, Invoices related to your cargo, BL or SWB and Arrival Notices.
• You will also find your bookings routing details, transit time, Terminals & Depots involved, cut off dates, and you can download a shipment list for your reference.

All of these and more on your Navigator Dashboard (Login Required).

• To stay up to date, Hapag-Lloyd LIVE lets you know what happens inside our Reefer containers during your refrigerated transport. Our intelligent monitoring technology - transmits live data from your Reefer containers directly to your screen: Reliable, uncensored, near to real-time data updated every hour without additional delay. We are committed to the highest level of transparency.
• As various goods need different treatment, we offer two specified solutions. Choose Hapag-Lloyd LIVE Basic or Hapag-Lloyd LIVE Plus - two tailor-made products to keep your cargo in its best condition.
• Hapag-Lloyd LIVE Basic - the perfect monitoring tool for all perishable and sensitive goods demanding temperature control - be it pharmaceuticals, dairy, frozen fish, or chocolate.
• Hapag-Lloyd LIVE Plus - the advanced monitoring option for all commodities that need a controlled atmosphere and for all products requiring cold treatment.
• Please access more information via below link: Hapag-Lloyd Live Reefer 
• Alternatively, you can also refer to this instructional video: Hapag-Lloyd Live Reefer Video

You can lodge an invoice dispute through our Invoice Dispute Webform below.

Australia Dispute

New Zealand Dispute

For additional guidance please be guided by our online guides and tutorial video