The same as it happens in Hapag-LLoyd Navigator 2.0, we load shipments with a arrival date from current date, 3 months into the past and 5 months into the future. Note that the booking placement date does not impact the display of shipments. Bookings placed six months in the past will appear as long as the arrival date falls within the aforementioned rule. 

GPS Location/Temperature / Controlled Atmosphere /Cold Treatment data records can be stored for a maximum of 3 months into the past in our web application. 

If you need to store it for longer period, please use the download feature to save a copy in your hard drive.  

The reefer will be communicating in near-real time. When connected to power and in range of a cellular network signal, the reefer will send updates hourly to the Hapag-Lloyd LIVE Application.   

Similar to a mobile phone, the modem needs to be in range of a cellular network antenna to upload the data. When onboard a vessel, if below deck or approx. 30 KM offshore, a network signal is not available, and there will be no live update from the modem. Once the vessel gets close to land, if mobile network signal can be restored, the modem will upload all data, including its history. 

The report can be downloaded in excel or pdf file formats download is available within the Hapag-Lloyd Application for every container, where you have purchased Hapag-Lloyd LIVE. 

Yes. You can select the shipment you want to see in the ‘My Hapag-Lloyd LIVE Shipments’ list at the top of the Application. 

As per default, all the contracting parties with valid credentials for the Online Business Suite have access to Hapag-Lloyd LIVE data.   

You can share the downloaded report with 3rd parties. 

Yes, Hapag-Lloyd LIVE Automated Report feature enables our customers to configure automatic data report generation (in pdf or/and excel formats) that is triggered upon container discharge at the port of destination, with reports delivered directly to their email addresses. 

You can download Hapag-Lloyd Mobile App either via Google Play or App Store and access your Hapag-Lloyd LIVE bookings using your Online Business Suite Login. No further registration needed.

As the container is often moved through warm/cold ambient temperature, the temperature inside the container can deviate. During power-offs the unit cannot cool/heat, therefore the temperature will fluctuate in a shorter period. This is perfectly normal. 

Another reason could be incorrect stowage of the cargo inside the container. A blocked airflow can lead to temperature deviations. Certain cargo (climacteric fruits and vegetables) is known to respire – a process which generates heat. Depending on the respiration rate, this will have an impact on the return air temperature. 

During defrost cycles, the evaporator motors are turned off. During this period, the coil is freed from ice with heat. This heat will not enter the container as the evaporator motors are not running, however as the return air sensor is located just above the evaporator, the return air sensor will measure relative high temperatures for shorter periods of time. This is perfectly normal. 

If the container has an unfortunate malfunction, this will also lead to temperature deviations.   

Customers can track off-power periods in the dedicated POWER OFF tab. As one glance, customers can visualize all off-power periods, their duration, as well as beginning and start timestamps. 

A lack of data could be an indication of a power-off. If it is longer than 1 hour can be easily identified by looking at the gaps on temperature graph lines. If the temperature after the data gap is close to the last record available, we can assume that the cargo temperature was maintained. If we see a deviation and that the pull down is fast afterwards, we can also assume that there was no relevant deviation on the cargo temperature.  Cargo weight  plays a significant role in maintaining temperature inside a reefer container in case no active cooling. 

Power-off events happen for various reasons - change of transport mode, internal gate moves, gate events, or an emergency shut down of the reefer machinery due to malfunctioning of the unit. However, the unit can also be out of the cellular Network, this normally happens during the main leg. Once the container reconnects to the network signal at the first POD, the data during the ocean transit will be retroactively uploaded to the Hapag-Lloyd Application. 

In very rare occasions Hapag-Lloyd LIVE, due to monitoring device malfunction, might stop transmitting data even if the reefer container is powered on and working as expected. If you suddenly notice lack of data, although the container is in cellular Network range, please Contact Us at:  [email protected] . If we cannot grant you access to the data, we will reimburse the fee previously invoiced. 

Events associated with off power periods can be viewed in the Power Off dashboard by just one click. Customers have access to the number of events associated with off power periods as well as a description of each event.   

You can view the total number of off-power events as well as total off-power duration in the Power Off dashboard, under “TOTAL POWER OFFS.”   

Yes, Power status is available in the downloaded Excel/ PDF reports for each Timestamp.

Our focus with Hapag Lloyd LIVE is to be fully transparent with our customers. For this reason, we will only provide you with information on Power Status when we have the data available for the given timestamp. If there is a dash associated with a timestamp under the Power Status column, it means that we do not possess any data for this given period.   

The unit is not inside the Mobile Phone Network. The connection to the cellular Network is normally established a few miles before the coast.   

You can subscribe to receive notifications via email in case of deviation occurring during transit. Smart notifications help quickly identify issues, respond proactively, and ensure cargo integrity.  

Notification setting is available for include Temperature (deviations and setpoint change), Controlled Atmosphere (O2/cO2 deviations and setpoint change), Power Off events and Cold Treatment probes temperature.  

Customers can customize notification setting by deciding for which reefer data they want to be notified, but also for what deviation. Deviation setting can be defined via our Notification Modal, available under Container detailed View for all shipments. 

You can subscribe to Hapag-Lloyd LIVE Smart Notifications as from container Gated in Full and until the end of the shipment (container Gated in Empty at destination). Notifications will be received for all events occurring after subscription.

Emails are sent one time per deviation, so customer do not get overloaded with emails. Once a deviation arises, the notification will instantly be triggered, and customer will receive an email. After that, no additional email will be sent for that same deviation as the information has already been shared.  

Notification setting is customized on an individual levels, to allow each user to set their own notifications base on their specific needs. Hence, only the Hapag-Lloyd LIVE user who has set the subscription will receive the email notification.  

You can opt in to receive notifications once the deviation is resolved, and the container is back in range. This notification will be sent via email, bring reassurance to you regarding the end of cold chain disruption and preservation of cargo quality.  

A Unit is moving from empty container depot to you, where it is stuffed with the cargo. From the your premises the stuffed unit is moved to a container terminal. After the unit is gated into the terminal, it will be loaded on board an ocean going or feeder vessel. When the vessel is reaching its Port of Destination (POD) the unit is discharged from the vessel into the container yard. Following this the unit will gate out the terminal moving to the customer where the cargo reaches its final destination. From there the reefer is moved to the next empty depot.   

The container is loaded onto a vessel. This can either be the main leg or a feeder vessel. This includes a power-off. 

The container is discharged either from an ocean going vessel or a feeder vessel. This includes a power-off. 

The container passed the container terminal gate. The unit is moved from truck/railway into the container yard. This includes a power-off.   

The container moves out of the container terminal. This includes a power-off. 

Internal gate moves can occur when containers are being checked by customs or if the terminal needs to move the container from one stack to another. Furthermore, to prepare ship operations (Loaded), containers will be moved to the ships side. 
Internal gate moves always result in a power-off and are perfectly normal.   

This might happen due to several reasons: the container did not make it to the terminal prior gate closing time / the reefer had to be discharged to be repaired/ the vessel which the reefer is loaded on is delayed etc. 

Supply air temperature is the temperature at which the air is lead into the container. If the set point is warmer than -10, the supply air is controlled by the set point, typically within 0.25 degrees.   

Return air temperature is the temperature at which the air, after circulating the cargo, returns to the reefer machine. If the set point is below -10, the return air is controlled by the set point. 

The return air absorbs heat of the cargo and warm/cold ambient temperatures penetrating the insulation material. In addition, the reefer container could be doing a defrost. See question “What is a defrost and why is my temperature going up” for more information. 

Depending on ambient temperatures, respiring cargo and more, the actual temperature can deviate from set point. See question “What is supply air temperature” and “What is return air temperature” for more information. 

A narrow gap between supply and return air readings is usually an indication that your cargo is at set point. There are however a few reasons why cargo inside the container can be colder/warmer than set point. These include, for the most part, respiring cargo, hot-stuffing, warm/cold ambient temperatures and blocked airflow.   

Set point temperatures at 5 degrees and below will lead to icing of the evaporator coil as the circulating air will deposit moisture on the cold evaporator (condensation). As the ice builds up, the airflow over the evaporator coil decreases. The reefer is equipped with sensors to measure when to start a defrost. Alternatively, fixed defrost periods can be defined in the controller. During defrost cycles, the evaporator motors are turned off.

During this period, the coil is freed from ice with heat. This heat will not enter the container as the evaporator motors are not running, however as the return air sensor is located just above the evaporator, this sensor will measure relative high temperatures for shorter periods of time. This is perfectly normal. 

Please rest assured that our operations teams and vessel crews are also monitoring your container and will always try to act as soon as possible 
If a unit malfunction one of its components is not working as expected. This can lead to a shut-down of the reefer and subsequent lack of temperature control. In high/low ambient temperature and with possible cargo respiration, the temperature inside the container will differ from set point.     

If the cargo is not loaded at set point temperature, it is normal to see temperature out of range during the first hours. In addition, if the reefer is not on power – e.g. trucked from warehouse to port without gen-set, the temperature can move out of range.   

With Hapag-Lloyd LIVE Plus we offer visibility on the temperature recorded by the USDA probes for Cold Treatment.