We have prepared some videos to help you use some of our online solutions.
Please check the Validity in the quotation, as it may vary depending on the origin and destination. Use the 'Valid from' calendar in Quick Quotes to select the starting date of validity.
You can extend freetime at destination with our Additional Freetime online service.
Log in to the Hapag-Lloyd Online Business Suite and place your booking using our Online Booking Tool (Login Required)
Additional Freetime is available to add to your booking once it is completed.
You may also log in to Hapag-Lloyd’s Additional Freetime solution and request this additional service by entering your booking number.
Alternatively, log in to the Hapag-Lloyd Navigator, click on your booking number, then on 'Additional Services' to purchase additional freetime.
QQ SPOT is our instant online booking solution offering guaranteed loading and equipment for your dry cargo. Please always refer to the QQ Spot Terms & Conditions prior to booking as this option is subject to a non changeable, non refundable policy.
Please note that this may take up to 24 hours.
If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, please click on 'Forgot Your Password?' option on the Log in page. Follow additional instructions, please use Password Reset.
The 'Track - by Container' function displays the tracking information for a desired container. The information shown refers to your last booking to which the container was linked to, and either shows actual data or data for planned movements. The displayed data includes container information, container movement, and status information: Tracing by Container.
Our instant online booking service Quick Quotes Spot guarantees loading at load ports & transshipment ports, as well as equipment for your dry FAK cargo. Please refer to QQ Spot Terms & Conditions for more details (Login Required).
Hapag-Lloyd offers a number of e-Business solutions designed to assist you delivering your
Your booking dashboard offers the following services and information:
All of these and more on your Navigator Dashboard (Login Required).
The mandatory data for placing a booking are:
The mandatory details are required to avoid booking rejection or delay in confirmation.
We offer Positioning date or empty pick date 11 days prior to expected time of vessel arrival unless there is special contract for extended Empty pick up or positioning dates.
You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file. If booking was automatically rejected, the reason will appear in the first page of the file.
At the moment to place your booking, please add in remarks section: "Food Grade container required" or “Flexi container required”
We will provide a booking confirmation reflecting DG accepted.
For booking placed via E-channel HAPAG Lloyd Website/INTRA the approvals are received faster than bookings where MO41 draft is shared via email.
Customer can request vessel amendment: earlier or later. The confirmation depends on space availability and rate validity.
Please note that to release delivery order / container release we require following: