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FAQ

Equipment Enquries

Verify that BC is reading "ORIGINAL" or "Update" and reading "Booking Confirmation", check the  "Export terminal delivery address" for pickup up on the 1st page of the Booking Confirmation.

Please project your requirements with your HL Sales contact and if possible and accepted by shipper, enquire for a different container size / type as substitution basis rates negotiated for substitution.

You should carry a valid stamped copy of your booking confirmation.

All & any alteration to the booking must be done via HL Web solution at - https://solutions.hapag-lloyd.com/booking-amendment/#/

All & any alteration to the booking must be done via HL Web solution at - https://solutions.hapag-lloyd.com/booking-amendment/#/

Contact the customer service team at the service email id, who will then take assistance from Equipment team if needed and get your equipment triangulation facilitated.

Send an email to the Customer Service team with photographs of the damage. They will contact the Maintainence & Repair team to review the photographs and determine if the container is repairable; If not, team will arrange for a replacement container.

Contact the customer service team at the service email id, who will then take assistance from Equipment team and arrange for an additional seal.

Contact the customer service team at the service email id, who will then take assistance from Equipment team and get you an alternative depot for equipment release.

Share email to Customer Service team onthe Service ID attaching the photographs, along with the Vehicle number, Driver name, and Contact number who will then take assistance from a surveyor if needed or communicate further to Maintainence and Repair team to see if unit can be repaired and stacked.

Container can be pickedup once Booking confirmation receieved refering to the "Empty pick up date/time" on 2nd page of the Booking Confirmation.

 

Pre Booking

Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.  

Bookings

Track

Please refer to the Hapag-Lloyd Booking Confirmation where we will provide either an Off-Dock CY or Port Terminal details.

Documentation

Import