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Generate a real-time quotation with just one click and make your booking immediately, please use this link

Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.  

New users can register for an account on the Online Business Suite via this link. Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account. This will take a maximum of two working days.  

If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can enter your  email here and get a link to change your password.

You may receive your invoice maximum 48 business hours after departure from POL. You may consult our Quality Promises for more information.

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab

You can check the service coverage in Interactive Schedule

Please refer to the gate-in cut off timelines on the booking confirmation.

Please return your full export container to the terminal indicated on your booking confirmation.

Detention and demurrage tariffs for each country is available here

Container tare weight for each container under respective shipments can be viewed here on our website for containers linked to shipment.

Please check the max cargo weight here.

Office contact details are available on our website link.

Bank account details are available on the invoices which can be downloaded from Navigator at the following link.

Please refer to Rate of Exchange via our Online Business Suite.

The generated Invoices can be downloaded here.

1. Please make payment of all pending & outstanding invoices
2. For SWB/Telex proceed on the release request by sending required documentation to the country email ID.
3. For OBL approach the counter with the documents. 

All details regarding the location and contacts for our worldwide offices are available at Offices & Local Info

You can subscribe to our newsletter via the following link. Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.

Use the following link to the tracking subscription and never miss the status of your container.Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.

You can get information storage rates applicable to some countries here on our website.

For the terminal details for your shipments you can find them on Navigator shipments overview page.

Please refer to Product Brochure page for “Container Specification”.

Local charges that are not referenced directly in the rules can be found under our local charges/service fees here.

This will be dependent on what is stated on the Shipping Instruction. However, country restriction on freight payment terms supercedes instruction on SI (shipping instruction).

Our inland tariffs can be found here on our website.

In Navigator, you can find the following documents and information of your shipments:

• The last Booking Confirmation version,
• the Invoices related to your cargo,
• BL or SWB, and 
• Arrival Notices generated.

Also, you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates and you can download a shipment list to handled on your own reference. All of these and more can be found on Navigator.

You can track via this link.

Our inland tariffs can be found here on our web site.

Please refer to  Detention and Demurrage. If you have User ID and password for our website, please refer to My Shipment / Import section to check Detention/Demurrage for particular shipment or container selected.

Please refer to Local Surcharges.

There is no specific cargo weight limitation in the US but there is a limitation under the name of " Gross Vehicle Weight" regulation which includes cargo weight, cargo packing weight, entire container contents, chassis and truck weight. Furthermore there are restrictions on the distribution of weight which means that if cargo weight is within the cargo weight guideline, it can still be overweight per local, state and federal law. With this reason it is very difficult for Carrier to confirm whether or not your cargo can be transported to the US inland location.

Please refer here for more information.

Please refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.

• Please refer to our Vessels, which includes both Hapag-Lloyd vessels and Chartering vessels, you can download the certificate information from there.
• If you would like to have a vessel certificate for partner vessel, please contact your local Hapag-Lloyd Customer Service representative in your Area to get more information.

Hapag-Lloyd offers a number of e-Business products designed to assist the customers in delivering your

• Bookings
• Shipping Instructions
• Event Reporting such as schedule deviations or vessel departure notifications

Please refer to e-Business solutions where we offer Bilateral EDI, Online Business, INTTRA, various e-mail solutions and mobile solution. Please contact your local Hapag-Lloyd representative to receive more information.

To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details. To place a booking, please visit our Booking page.

• Please refer to Detention and Demurrage.
• If you have User ID and password for our website, please refer to “My Shipment" or "Import Overview” section to check Detention/Demurrage for particular shipment or container selected. 

You can extend your freetime via our Additional Freetime solution. You can buy Additional Freetime in three ways:

1. Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool. Additional Freetime will be available after you have completed your booking.
2. Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution and directly enter your shipment number.
3. Enter your login credentials and log in to the Hapag-Lloyd Navigator. Additional Freetime will be available for your shipment in the section Additional Products.

In order to change destination (COD), please use the Booking Amendment tool.

• Click on the Booking Amendment link.
  
• Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list.
  
• Check the email address and change if not correct, then click submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator.

Our Booking solution offers a template as well as a booking copy function for your convenience. Please go to our Booking solution, find and select the relevant booking and create a copy by clicking "Copy Booking".

In our User Guide you will find the requested information in the section "Dangerous Goods Details" by clicking on the following link. Here you will also find all local information on the Dangerous Goods documents requested.

In order to amend your booking, please use the Booking Amendment tool. Click on the  Booking Amendment link. Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via the Navigator.

In order to cancel your booking, please use the Booking Amendment tool. Click on the Booking Amendment link. Enter the correct shipment number, select the “Cancel Booking” radio button, and select the appropriate cancellation reason from the drop-down list. Check the email address and change if not correct, then click submit.

For more information, please refer to the User Guide

• Please check the inbox of the booking party.
• You can also easily download your booking confirmation on the next link - Related Documents - Booking Confirmation.
  

You will receive your booking status as accepted or rejected no later than 1 business hour after your booking request (for dry cargo). For other typres of cargo, you will receive a status update within 8 working hours. Please refer to our Quality Promises by clicking on the following link.

The mandatory data for placing a booking are:

• Valid quotation/contract number
• Validity routing (POL and POD)
• Container quantity and type
• Empty container from the depot (date and hour)
• Cargo description and HS Code
• Cargo weight and unit of measurement

Please check the available container types here.

You have to validate if quotation has Inland service. After that, in your booking request you may put received/delivered at your door (CH).

You will receive a Booking Cancellation via mail, explaining to you all details about your cancellation in the remarks field of the file. If booking was automatically rejected, the reason will appear in the first page of the file.

Refer to the positioning date mentioned on the first page of the booking confirmation.

Export empty pick up depot(s) are available in the first page of your booking confirmation and same can be downloaded in Navigator in the Documents tab.

Please refer to export terminal delivery address on the booking confirmation.

At the moment to place your booking, please add in remarks section: "Food Grade container required"

Post submission of the booking, use the booking number to send an email to the country service email ID with the dangerous/hazardous goods documents.

Please send an email to the country service ID subject to approval in place.

Please refer to our “Security Information”.

Using our Quick Quotes Spot solution you will have a loading guarantee at load ports and transshipment ports, and an equipment guarantee.

On placing a booking - booking confirmation will be shared subject to equipment availability.

Using our Quick Quotes Spot solution or Shipping Guarantee solution you will have a loading guarantee at load ports.

Yes, subject to space availability.

Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox. Please find more info on our schedule solution by clicking on the link.

The vessel schedule with transit time is available via the following link.

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

You can use the following link to select a mainline or feeder vessel to show the current schedule.

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

You can use the following link to select a mainline or feeder vessel toshow the current schedule.

With the "Track by Container" function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.

You can use the following link to enter a container number and to receive tracing information.

Please use our vessel tracking tool directly in the Online Business Suite.

Please log into our online booking tool here, input your rate reference and then select routing/schedule. If the vessel is not open for space, you will see a closed indicator.

1. The SWB can be downloaded at our Hapag-Lloyd Navigator.
2. Printing of OBL at Hapag LLoyd office with relevant set of documents and payment receipt.
3. For customers OBL print, Original BL is accessible via OBL print page if customer signed contract.

You may consult this link - BL Draft approval / Select your booking / BL / Download BL Draft.

You may submit your SI on this link - Shipping Instruction / Select your booking / Download New Form (Download to your desktop and work on it there) / Once you finish it: Submit Form.

Note: The form can only be filled with the Adobe PDF reader Version 8 and above.

You may submit your SI amend on this link - BL Draft Aproval /Select your BL / Edit draft / Select where you want to change and update comments. After amendment, submit the form for changes to be made.

You may submit your BL amend on this link - BL Draft Aproval / Select your BL / Edit draft / Select where you want to change and update comments. These changes are subject to approval by POL / POD / Customs.

You may find your SWB on this link.

Note: You have to request approval from Hapag-Lloyd in order to find your SWB online.

Final BL will be available within 1 business day after vessel departure. 

You may counsult your VGM deadline on this link - Cut Off Dates or refer to the booking confirmation.

The cut off deadlines are available in Navigator - Cut Off Dates and in your booking confirmation. 

You may consult your Shipping Instruction deadline on this link - Cut Off Dates or refer to the booking confirmation.

Original BL is accessible via OBL print page (if you have signed the contract to have this service).

Please send a request to the country service email ID.

Amendment Fee (MAF) will be charged as USD 100 or equivalent, effective 01st May 2023. The scenario for applicability of the charge is as follows:

1. 1st correction (as long as received prior sailing) would be Free for the customer.
2. 2nd correction (pre/post sailing) will be chargeable to customer – MAF charge 100 USD per BL.
3. Even if 1st correction received post sailing – MAF charge 100 USD per BL.

Please submit your VGM via this link.

Please refer to Hapag-Lloyd Booking Confirmation where we will provide information under “Cut-off” section. Alternatively, please refer to My Shipment (registration required).

The Shipped On Board date we manifest on the Bill of Lading is the sailing date of the vessel.

• No. We are not able to show a Shipped On Board date on the Bill of Lading which does not reflect the actual date of sailing.
• Alternatively, if the container(s) have been loaded on board the vessel, the date that this occurred if it is prior to the vessel sailing date, can be used as a Shipped On Board date. Please check with your local Hapag-Lloyd Customer Service representative team for more information.
• We can also offer a Received for Shipment Bill of Lading. This confirms that we have taken charge / possession of the goods but they have not been loaded onto the intended vessel.

Please refer to local specific customs documentation in your country of shipment (import or export).

Please refer to local specific customs documentation in your country of shipment (import or export).

Arrival notices are available in Navigator in the Documents tab and can be dowloaded using the following link.

Container pickup information for full containers is available on the customer release order.

Please check the relevant customs website or offices.

1. Please make payment of all pending & outstanding invoices.
2. For SWB/Telex proceed on the release request by sending required documentation to the country email ID.
3. For OBL approach the counter with the documents. 

Please return the empty container within your agreed freetime or refer to the customer release order.