Please check if the "Expires At" date has not been exceeded. Additionally, not all our offers include a booking acceptance guarantee, so please also review the Terms & Conditions of your offer.

You can always book directly after receiving the offer – we will guide you through the process. Alternatively, for selected offers (e.g., Quick Quotes), you can book later as well. You will receive a 12-digit quotation number (e.g. W12345678910) at the end, which you can simply include in your booking request.

You can use the checkbox in the Container and Commodity Details section, and you will be redirected to the previous Quick Quotes flow to receive an offer.

Currently, this is not possible, but we are working on offering this option in early 2025.

You can edit your search anytime until you book or got a quote by clicking on the little “Edit” icon in the upper right of the side bar on the left. The number of containers (and weight) are only relevant for Quick Quotes Spot, and you cannot change that at a later stage. For Quick Quotes, however, you can proceed to book your desired number of containers in the booking stage.

You can check the box for dangerous goods in the search form and enter additional details. After that, you will receive an offer that you can use for bookings with dangerous goods.

Yes. SOC is available for Quick Quotes. Simply mark the checkbox during the Search and get a quote for your SOC shipments with
Dry, Reefer, Non-Operated Reefer or Tank Containers. Please find more information about our  SOC Procedure.

All container types for which we offer at least one of our products are supported. You can find a drop-down list of these in the search form. Currently, containers from these groups are available: General Purpose, Operating Reefer, Non-Operating Reefer, Open Top in Gauge, Hard Top in Gauge and SOC.

Yes, this is possible.

We offer a variety of special containers. For a quote on special cargo, please use our Special Cargo Quotes tool.

We plan to introduce Controlled Atmosphere as an optional service for operating reefers soon.

This always depends on the routing and the container type. You can see a list of the available commodities in the drop-down menu in the search form. The exact HS codes covered by the commodity can be found via a link or as a list in your quote document. The general definition of "Freight All Kind" can be found here.

No, we calculate the best and available routing for your search request based on the desired start and end location and a few other factors. To receive a specially tailored offer, please contact your local Sales Office.

No, please search for the name of the location or use our industry standard, the UN/LOCODE list.

The total price per container is calculated based on the current exchange rate of the surcharges into the currency of the sea freight. Surcharges that do not apply per container (e.g. document fees) are not included in the total price.

No.

The total per container in the quotation is only an estimate and not binding. The exchange rates valid at the time of invoicing are decisive for the invoice.

Not all products are available for all routings, container types, and cargo types that Hapag-Lloyd generally offers. We are constantly working to expand our offerings and the functionality of the application. If something is still missing, please contact your local sales office to get an offer for your request.

Prices may vary per departure. We take your departure selection into account and offer you prices that cover the period of the chosen departure.

In the "Review & Next Steps" step, you can get your quote and receive the 12-digit quotation number, as well as the quote document with all details from the Price Breakdown and Remarks.

Yes, you can add all the Additional Services you want to add during this step.

In the side panel on the left side, you will find the details of the price for Additional Services right below the Surcharges.

Yes, you can remove it before creating the quotation in the Review & Next Steps step.

Yes, once the quotation is created all the bookings using this quotation will have the Additional Services you have selected.

Yes, you can edit your original request, and you can also edit and remove the Additional Services.

Yes, after the “Review & Next Steps” you can get a quote and download your quote to send it via email (to your email or any other email address). Additionally, you can book from there, run a new search, or go to My Quotations.

However, keep in mind that you won't receive a quote for all quotes; some need to be booked directly as they are only valid for a very short time. In this case, you will receive the quote document along with your booking confirmation.

You can always book directly after receiving the offer – we will guide you through the process.

Alternatively, for selected offers (e.g., Quick Quotes), you can book later as well. You will receive a 12-digit quotation number (e.g. W12345678910) at the end, which you can simply include in your booking request.

Currently, it's not possible to display or add container detention or storage free time as an optional service in the offer. However, we are working on making this available in the future. If you need additional free time now, it's best to book it per booking – you'll even get discounted packages compared to the tariff.