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you can find the location and contact details of all our offices worldwide by going to www.hapag-lloyd.com.
for our office , please click here All our offices address and contact shall appear to your good side.
Flexitanks are flexible tank containers that offer secure storage and shipment of liquid cargo in bulk. A Flexitank can be described as a hermetically sealed, collapsible, and flexible bag or bladder, which is fitted into a dry or standard container. / Any liquid goods that are not classified as hazardous materials can be shipped in flexi tank, for acceptance please contact CS department. / Yes, flexi tanks are shipped with HL, you are required to provide below documents to CS department
1- Flexi tank certificate.
2- Commodity Material Safety Data MSDS and Code of Practice COA.
3- Shipper obligation.
4- Name of Flexitank manufacturer.
You may receive your invoice maximum 48 hrs business hours after departure from POL.
You will receive the invoice on your registered Email Address.
XTB calculation and application as the following :
- 0.5% of the total invoice amount or minimum USD 50 to be appliedfor late BL release after 10-14 days from vessel departure.
- 1% of the total invoice amount or minimum USD 100 to be applied forlate BL release after 14-20 days from vessel departure.
- 2% of the total invoice amount or minimum USD 200 to be applied forlate BL release after 21-27 days from vessel departure.
- 4% of the total invoice amount or minimum USD 400 to be applied forlate BL release after 28 days from vessel departure.
your good side should approach counter side with;
Original POA of shipper and Freight Forwarder in which an authorized delegation should be mentioned to receive the BL.
Your good side should approach counter colleagues with ;
Refund request to be handed on shipper’s head letter , signed, and stamped with bank authorization signature stating the refundable amount.
shipment and BL number and mentioning below details :
In Navigator, you can find the following documents and information of your shipments:
Download the last Booking Confirmation version
Download the Invoices related to your cargo,
Download SWB and Arrival Notices generated.
you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates.
you can download a shipment list to handled on your own reference.
All of these and more can be found here.
You can buy Additional Freetime in three ways:
A: Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool.Additional Freetime will be available after you have completed your booking.
B: Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution and directly enter your shipment number.
C: Enter your login credentials and log in to the Hapag-Lloyd Navigator . Additional Freetime will be available for your shipment in the section Additional Products.
To stay up to date, Hapag-Lloyd LIVE lets you know what happens inside our Reefer containers during your refrigerated transport. Our intelligent monitoring technology - transmits live data from your Reefer containers directly to your screen: Reliable, uncensored, near to real-time data updated every hour without additional delay.
We are committed to the highest level of transparency.As various goods need different treatment, we offer two specified solutions. Choose Hapag-Lloyd LIVE Basic or Hapag-Lloyd LIVE Plus - two tailor-made products to keep your cargo in its best condition.
Hapag-Lloyd LIVE Basic - the perfect monitoring tool for all perishable and sensitive goods demanding temperature control - be it pharmaceuticals, dairy, frozen fish, or chocolate.
Hapag-Lloyd LIVE Plus - the advanced monitoring option for all commodities that need a controlled atmosphere and for all products requiring cold treatment.
Thanks to access more information via clicking Here.
Hapag-Lloyd Live Reefer Video Tutorial.
You will be asked to insert the dimensions of your OOG cargo at the time of creating the quotation, website will calculate the right container and send your sales an automatic request to approve your quotation based on the dimensions, weight, and route you provided. / Lashing certificate is a certificate provided and issued by competent certified marine cargo surveyor, it describes in detail the type of lashing performed with lashing material used, in compliance with the technical standards and measures required by the companies to ensure protection and integrity of cargo as well as the safety of personnel in charge of OOG cargo handling operations. / Lashing is important not only to prevent the machine from getting damaged, but also it is the first thing insurance companies audit in case of an accident. When the lashing is not done correctly, the insurance will not cover any damage done to the equipment.
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Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.
Hapag-Lloyd offers a number of e-Business products designed to assist customers in creating:bookings, submitting documents, tracking and tracing shipments, and even offer the ability so subscribe to be notified of specific events. Thanks to refer to Online Business Suite for information regarding our online business tools.
Thanks to revert to CS and provide all below for COD (change of destination) procedure:
1- Full set OBL (in case MBL is not a SW).
2- COD request on shipper’s official letter.
3- LOI (signed / stamped with bank signature correctness).
4- valid web quotation suitable for the new destination.
In addition, keep your good side fully responsible for all consequences / accumulated charges will be occurred:
1- Destination charges / additional operation charges
2- COD fees (to be advised by CS)
3- Extra Ocean freight.
4- Manifest amendment fees (to be advised by CS).
LOI + shipper's request need to be loaded on website.
You can proceed submitting your booking as normal dry booking, all you have to do is to mark DG box.
Yes dear, you can book DG and non-DG cargos in the same shipment from all ports, but all non-DG weights and data shall be declared in the initial DGD and the final DGD form, except for Sokhna port, your shipment can be only DG or non-DG, it cannot be mixed.
You have to submit both documents to CS booking department in order to obtain the DG acceptance for your shipment from our DG validation team./ You have to submit the final DGD file after you load your cargo and submit VGM & SI, in order to let CS booking team check your shipment internally and correct any mismatch in your shipment to guarantee smooth shipping for your DG cargo and to avoid any issues
may occur in transshipment port or port of discharge due to weight mismatch for instance.
Your good side will receive your amended booking confirmation after the submission of booking amendment by 5 working hours as a maximum time.
1- Valid quotation/contract number.
2- Shipper & consignee’s full data.
3- Current rotation (POL and POD).
4- Container quantity and type.
5- Empty Container purchase information from the warehouse (date and time).
6- Shipping description and HS Code.
7- Cargo Weight and Unit size.
Your good side can receive your booking confirmation maximum 1 working hour after your booking request (for DRY containers).
Your good side can find the reason for the cancellation of your booking in the Remarks part of the "Booking Cancellation" document.
Your good side has to adhere to RE-EXPORT Procedures . Thanks to contact [email protected].
On the other hand , your cargo will not be accepted for re-export if it is categorized in one of below:
-Listed in the prohibited cargo list of Area Egypt, please check from here.
- Imported by other shipping line and still in the port.
Your good side has to adhere to Re-Export procedures. Thanks to check them from here.
Re-Export shipments are handled step by step with CS booking agents.
Your good side can pick up your container 7 days prior cut-off date.
Yes dear , you can. You need to contact CS booking department and confirm storage, Keeping in mind that this is also depending on equipment availability, as well.
Firstly, your good side has to contact customer Service.
Secondly, your good side has to send your trucker to the port to finalize the matter with port office.
Your good side can amend the VGM after the VGM cut off in a range of One ton plus or minus.
In case of more or less than 1 ton amended VGM, subject will be related to operation and vessel balancing team to decide whether extra fees will be applied on your good side or not. Thanks to follow up with customer service in this case.
You have to check with sales colleagues if quotation has Inland service. After that, in your booking request you may put received/delivered at your door (CH)
Bookings can be cancelled 4 days before vessel ETA with no charges. Thereafter booking is subject to Late Booking Cancellation Fees.
Use the following link to the tracking subscription and never miss the status of your container: https://www.hapag-lloyd.com/en/online-business/track/track-subscription-solution.html
Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.
Navigator will not allow you to submit this amendment since you received your booking confirmation under the original quotation, therefore you have to send email to Customer Service booking department adding you salesperson who will have the word in confirming this amendment.
Noting that change only allowed till prior vessel sailing, with the possibility for shipment to be rejected or confirmed on later vessel due to rate change at current booked vessel status.
All costs of potential rollover/long stay/rejection shall be on customer's account
The Shipped On Board date we manifest on the Bill of Lading is the sailing date of the vessel.
The Date of issue we manifest on the Bill of Lading is the date of issuing the Bill of lading.
Corrections – 4 working hours (Next morning if correction request recieved after 12:00 PM).
If after vessel sailing, approval from destination might be needed which will extend these 4 hours and is greatly depending on destination approval.
Releases – For OBLs 8 working hours after draft approval or vessel sailing whichever happens later, board notification until Mondays.
After Vessel departure date
cash customer: approach our counter after the invoice has been settled and provide the power of attorney and Telex release form.
Credit customer : provide the power of attorney and Telex release form by mail to customer servide : [email protected]
During sending eaSI instructions please select 'Create a New B/L Instruction' & under section B/L No.: 'Create new'
Notice: Send the number of templates as the number of B/Ls required. For example: 1x EASI for 1x container.
After Vessel departure date
Cash customer: approach our counter after the invoice has been settled and provide the power of attorney and Telex release form.
Credit customer: provide the power of attorney and Telex release form by mail to customer servide: [email protected]
Thanks to approach our counter office with necessary document ( power of attorney from shipper and copy of requested BL) order to print extra stamped copy.
Thanks to check with HL for the possibility for switch BL fot your shipment [email protected].
if it acceptable for your shipment
- Submit full set of original Bills of Lading to Hapag-Lloyd office
- Confirm any additional charges will be accepted
- Submit instruction using the template detailing the changes to be done.
- letter of indemnity (LOI) covering the request to switch the Bill of Lading.
In case the party requesting the ‘switch’ will not appear as Shipper in the ‘switched’ Bill of Lading, the new party to be shown as Shipper in the ‘switched’ Bill of Lading, has to provide written confirmation and/or authorization of acceptance to appear as Shipper on the new "switched BL".
Please Note that urgent to Release (Police Report) & LOI letter signed with bank stamp.
/ من المهم ان تقوم بعمل مذكرة فقد بقسم الشرطة
ملء نموذج فقد البوليصة الخاص بهباج لويد وختمها بختم الشركة مع صحة توقيع من البنك
Kindly note that for below ports, they do have yard in the terminal for special cargo OOG or DG:
يرجى العلم ان الموانى التالية لها ساحات تخزين لهذا النوع ذات البروز او خطر
EGDAM, EGPSD, EGSOK, EGALY AICT 01.
ميناء دمياط , ميناء بورسعيد , ميناء السخنة , ميناء الشركة الصينية الدولية باالسكندرية
For EGALY Old Terminal OOG cargo goes to private yard out of the terminal ( WORMS).
بالنسبة لميناء الاسكندرية يتم التخزين للحاويات ذات البروز بساحة (وورمز) الخاصة
For EGALY Dekheila OOG cargo stay on the marine pier and from there out to the terminal.
بالنسبة لميناء الدخيلة يتم تفريغ الحاويات على رصيف الميناء لحين صرفها وخروجها من الميناء
Thanks to refer to Online Business / Tariff / Detention and Demurrage. If you have User ID/PW for our website, Please refer to “My Shipment / Import” section to check Detention/Demurrage for particular shipment or container selected.
من فضلك ادخل على حسابك و اختار الحجز الخاص بك و اضغط على الغرامه للحاوية المراد معرفتها
With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show the current schedule.
يمكنك معرفة الوقت المتوقع لوصول السفينة سواء كانت مركب رئيسية او فرعية والمعلومات تكون متضمنة جميع الموانئ التى زارتها السفينة
يمكنك استخدام الرابط التالي الجدول الزمني الحالي
Vessel schedule with transit times are available through our interactive schedules tool. You can also find transit times specific to your booking by viewing the right hand progress bar when you open a shipment in Navigator.
/ يتوفر جدول السفن مع أوقات الترانزيت من خلال أداة الجداول التفاعلية الخاصة بنا
.يمكنك أيضا العثور على أوقات العبور الخاصة بحجزك من خلال عرض شريط التقدم الأيمن عند فتح شحنة في النافيجيتور
The invoices are sent to the registered consignee email address two days before vessel's arrival at the port of discharge
/ يتم إرسال الفواتير إلى عنوان البريد الإلكتروني المسجل للمرسل إليه قبل يومين من وصول السفينة إلى ميناء التفريغ
Note: import invoices are only sent to the consignee.
/ ملاحظة: يتم إرسال فواتير الاستيراد إلى المرسل إليه فقط
To release delivery order / container release we require following: / يرجى اتباع الاجراءات التالية
Kindly Note that when you request detention and demurrage invoices by sending e-mail to CS group e-mail "[email protected]" , invoice will be sent from our Customer service as (Proforma invoice ) to handle your bank Settlement After Settlement you will approach our office to receive final invoice then you will go to our cashiers to settle the invoices against your bank deposits
For note : Proforma invoices accepted in all banks
/ "[email protected]" برجاء ملاحظة أنه عند طلب فواتير الحجز وغرامة التأخير عن طريق إرسال بريد إلكتروني إلى البريد الإلكتروني سيتم إرسال الفاتورة من خدمة العملاء لدينا على شكل (فاتورة أولية) للتعامل مع التسوية البنكية الخاصة بك بعد ذلك للتسوية، ستتوجه إلى مكتبنا لاستلام الفاتورة النهائية ثم ستذهب إلى الخزينه لدينا لتسوية الفواتير مقابل تسليم اصل الايداع البنكى
ملحوظة: الفواتير الأولية مقبولة في جميع البنوك
Last date your good side can pick up container on is three days prior vessel's ETA (Estimated time of arrival to the port of load), excluding weekends (Fridays & Saturdays).
Only diplomatic cars are accepted to be exported from Egypt, other cars and vehicles are prohibited to be exported from Egypt.
Embargo is an official ban/sanction on trade or other commercial activity with a particular country.
To load your container, you must send LOI & End Use Certificate to Customer Service on shipper's head letter signed and stamped with bank authorization and hand the original to our counter minimum 48 hours prior cutoff date.
Customer service will contact the port of destination to handle loading your shipment despite embargo status as per LOI submitted.
Personnal effect goods are accepted under preview of Customer Service department, keeping in mind that acceptance of port of discharge is required, as well to manage to proceed with the process in a smooth way.
Thanks to provide Customer Service with below :
1- Cargo packing list.
2- Shipper and consignee must be C/O a freight forwarder.
3- USD 2500 guarantee per container (to be paid in advance).
4- A copy of the shipper and consignee passport showing the validity date.
5- Letter of indemnity LOI to be filled with bank signature.
Yes dear , please keep in mind below conditions while shipping personal effect cargos to USA and Canada:-
The shipment is considered re-export shipment when the consignee receives the delivery order, in this case the shipment will be re-exported and handled by port of destination.
On the other hand, the Returned shipment is when the shipper requests to return his shipment to the port of loading and before the consignee receives the delivery order, in this case port of loading handles the case as return shipment.
The key in this difference is the delivery order whether it is received by consignee or not. In all cases you shall contact CS department to be advised regarding your request.
There is no free time for power charges , but for VSL delay Power charges that will be applied will be evaluated according to the reason of delay.
Free time for storage as per port tariff free time, but for VSL delay Storage that will be applied after free time will be evaluated according to the reason of delay.
Thanks to contact Customer Service and do not proceed in stuffing the cargo until matter is solved by technicians team.
In case container is not picked up yet, please submit your amendment via HL navigator.
In case container is picked up, please submit your amendment via HL Navigator. and inform CS group mail.
In case container gated in full, please submit your amendment via HL Navigator. and inform CS group mail and fill requested LOI.
For equipment availability and whereabouts, thanks to contact CS group mail. For allocation availability, thanks to contact your salesperson
A non-operating (NOR) reefer container is a refrigerated shipping container with the refrigeration unit turned off. Instead of transporting temperature-sensitive cargo, NORs can be stored with cargo that would normally be placed in a general-purpose container.Thanks to click here to know more about NOR benefits.
Not all types of goods can be loaded into NOR containers. The cargo has to be reefer-friendly and should ideally be evenly loaded throughout The container.Detention and Demurrage: NOR containers typically follow The Detention and Demurrage free days of reefers, which are typically less than dry containers.A NOR containers have cargo weight limitations. This is because they have thinner flooring compared to The standard bamboo or wooden flooring in dry containers.