Ghana

Yes, it may be possible to request an earlier Estimated Time of Departure (ETD). As your booking has already been confirmed, kindly contact our customer service team at [email protected] for further assistance. They will review your request and advise on the available options.

Please note that storage, detention, and demurrage charges can be estimated using our online Detention & Demurrage Calculator.
You may access the calculator using the following link

Generate a real-time quotation with just one click and make your booking immediately, please use this link

Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.  

New users can register for an account on the Online Business Suite via this link. Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account. This will take a maximum of two working days.  

If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can enter your  email here and get a link to change your password.

You may receive your invoice maximum 48 business hours after departure from POL. You may consult our Quality Promises for more information.

Please contact your customer service team who will reach out to the relevant departments to solve the issue.

You can find the nearest Hapag-Lloyd office by visiting our Local Offices page using the link

Simply select your country or region to view the nearest office location, contact details, and business hours.

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab

To request the re-use of your container, kindly send your request by email to [email protected], including your shipment or booking details.
Our Customer Service team will review your request and revert to you accordingly.

Currently we are not able to show such information via our website.

Please contact your local Hapag-Lloyd Customer Service team.

You can check the service coverage in Interactive Schedule

The applicable Rate of Exchange (ROE) for your shipment can be found on our Local Charges & Service Fees page.
Please visit the following link and select the relevant country to view the current ROE

To obtain payment confirmation, kindly upload your payment receipt through the ODeX platform. Once your receipt has been received and verified, the payment confirmation will be processed accordingly.

To lodge an invoice dispute for your booking, kindly submit your request through our Dispute Online portal using the link

Please ensure that you provide all relevant supporting documents and details to facilitate the review of your dispute.

Once submitted, your request will be reviewed by the relevant team, and you will be updated accordingly.

You can access the country-specific documentation requirements, operational guidelines, and applicable restrictions by visiting our Country Guides page at the link
Please select the relevant country to view the latest documentation requirements, import/export regulations, and operational information.

Please refer to the gate-in cut off timelines on the booking confirmation.

To subscribe to Hapag-Lloyd's newsletter and receive the latest news, service updates, and industry insights, kindly visit the following page and register with your email address.

Yes, Hapag-Lloyd offers solutions to help reduce and avoid greenhouse gas emissions associated with your shipments through its Ship Green program.

For more information about sustainable shipping options and how you can reduce the environmental impact of your cargo, please visit this link

To arrange door delivery for your shipment, kindly submit your delivery instructions through our On-Carriage Instructions online solution using the link 

Please ensure that you provide all the required delivery details to enable timely processing of your request. Once submitted, our team will review your instructions and arrange the inland transportation accordingly.

Please note that the applicable cancellation charges for your reservation can be viewed on our website under our Local Charges & Service Fees section.
You may access the information using the following link
Should you require any further clarification, please do not hesitate to contact us.

Inform your Customer Service team if an equipment substitution can be accepted. The booking will be revised with a different container size.

If the designated depot does not have container inventory available at your preferred location, kindly send your request to [email protected], including your booking details and the preferred depot location.

Our Customer Service team will review your request, check container availability at alternative depots, and revert to you accordingly.

Please return your full export container to the terminal indicated on your booking confirmation.

The Customer Experience Survey (CES) is a short survey conducted by Hapag-Lloyd to gather customer feedback on the service provided. Your responses help us understand your experience, identify areas for improvement, and continuously enhance the quality of our services.
We highly value your feedback and encourage you to complete the survey whenever you receive an invitation.

Detention and demurrage tariffs for each country is available here

Container tare weight for each container under respective shipments can be viewed here on our website for containers linked to shipment.

Please check the max cargo weight here.

Office contact details are available on our website link.

Bank account details are available on the invoices which can be downloaded from Navigator at the following link.

Please refer to Rate of Exchange via our Online Business Suite.

The generated Invoices can be downloaded here.

1. Please make payment of all pending & outstanding invoices
2. For SWB/Telex proceed on the release request by sending required documentation to the country email ID.
3. For OBL approach the counter with the documents. 

All details regarding the location and contacts for our worldwide offices are available at Offices & Local Info

You can subscribe to our newsletter via the following link. Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.

Use the following link to the tracking subscription and never miss the status of your container.Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.

You can view the applicable on-carriage (inland transportation) rates by using our online quotation tool or by visiting our Local Charges & Service Fees page, depending on the service and country.
For more information, please visit this link

You can get information storage rates applicable to some countries here on our website.

For the terminal details for your shipments you can find them on Navigator shipments overview page.

Please refer to Product Brochure page for “Container Specification”.

Local charges that are not referenced directly in the rules can be found under our local charges/service fees here.

This will be dependent on what is stated on the Shipping Instruction. However, country restriction on freight payment terms supercedes instruction on SI (shipping instruction).

Our inland tariffs can be found here on our website.

In Navigator, you can find the following documents and information of your shipments:

• The last Booking Confirmation version,
• the Invoices related to your cargo,
• BL or SWB, and 
• Arrival Notices generated.

Also, you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates and you can download a shipment list to handled on your own reference. All of these and more can be found on Navigator.

You can track via this link.

Our inland tariffs can be found here on our web site.

Please refer to  Detention and Demurrage. If you have User ID and password for our website, please refer to My Shipment / Import section to check Detention/Demurrage for particular shipment or container selected.

Please refer to Local Surcharges.

There is no specific cargo weight limitation in the US but there is a limitation under the name of " Gross Vehicle Weight" regulation which includes cargo weight, cargo packing weight, entire container contents, chassis and truck weight. Furthermore there are restrictions on the distribution of weight which means that if cargo weight is within the cargo weight guideline, it can still be overweight per local, state and federal law. With this reason it is very difficult for Carrier to confirm whether or not your cargo can be transported to the US inland location.

Please refer here for more information.

Please refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.

• Please refer to our Vessels, which includes both Hapag-Lloyd vessels and Chartering vessels, you can download the certificate information from there.
• If you would like to have a vessel certificate for partner vessel, please contact your local Hapag-Lloyd Customer Service representative in your Area to get more information.

Hapag-Lloyd offers a number of e-Business products designed to assist the customers in delivering your

• Bookings
• Shipping Instructions
• Event Reporting such as schedule deviations or vessel departure notifications

Please refer to e-Business solutions where we offer Bilateral EDI, Online Business, INTTRA, various e-mail solutions and mobile solution. Please contact your local Hapag-Lloyd representative to receive more information.

To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details. To place a booking, please visit our Booking page.

• Please refer to Detention and Demurrage.
• If you have User ID and password for our website, please refer to “My Shipment" or "Import Overview” section to check Detention/Demurrage for particular shipment or container selected. 

You can extend your freetime via our Additional Freetime solution. You can buy Additional Freetime in three ways:

1. Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool. Additional Freetime will be available after you have completed your booking.
2. Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution and directly enter your shipment number.
3. Enter your login credentials and log in to the Hapag-Lloyd Navigator. Additional Freetime will be available for your shipment in the section Additional Products.

In order to change destination (COD), please use the Booking Amendment tool.

• Click on the Booking Amendment link.
  
• Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list.
  
• Check the email address and change if not correct, then click submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator.

Yes, it may be possible to reuse an import container for an export booking. Kindly contact our customer service team at [email protected] with your request. They will review the details and advise you on the available options and any applicable requirements.

Our Booking solution offers a template as well as a booking copy function for your convenience. Please go to our Booking solution, find and select the relevant booking and create a copy by clicking "Copy Booking".

In our User Guide you will find the requested information in the section "Dangerous Goods Details" by clicking on the following link. Here you will also find all local information on the Dangerous Goods documents requested.

In order to amend your booking, please use the Booking Amendment tool. Click on the  Booking Amendment link. Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via the Navigator.

To add or remove a container from your booking confirmation, kindly submit your request through our Booking Amendment tool using the link

Once your request has been submitted, it will be reviewed and processed by the relevant team.

In order to cancel your booking, please use the Booking Amendment tool. Click on the Booking Amendment link. Enter the correct shipment number, select the “Cancel Booking” radio button, and select the appropriate cancellation reason from the drop-down list. Check the email address and change if not correct, then click submit.

For more information, please refer to the User Guide

• Please check the inbox of the booking party.
• You can also easily download your booking confirmation on the next link - Related Documents - Booking Confirmation.
  

You will receive your booking status as accepted or rejected no later than 1 business hour after your booking request (for dry cargo). For other typres of cargo, you will receive a status update within 8 working hours. Please refer to our Quality Promises by clicking on the following link.

To request the creation of multiple Bills of Lading (BLs) for a single booking, kindly submit your request through Navigator using the BL Draft Approval feature.
Please follow the steps below:
Access Navigator

Select BL Draft Approval.

Choose the relevant Bill of Lading.

Click Edit Draft.Update the required information and include your request in the comments section.

Submit your amendment request.

Please note that all requested changes are subject to review and approval by the Port of Loading (POL), Port of Discharge (POD), and Customs authorities, where applicable.

The mandatory data for placing a booking are:

• Valid quotation/contract number
• Validity routing (POL and POD)
• Container quantity and type
• Empty container from the depot (date and hour)
• Cargo description and HS Code
• Cargo weight and unit of measurement

Please check the available container types here.

To request the linking of containers for triangulation (import containers into a new export booking), kindly send your request to [email protected] with the relevant shipment details.
Please note the following:
All applicable import-related charges must be settled by the customer. A new export booking must be created online for the onward shipment. Our Customer Service team will review your request and revert to you accordingly.

You have to validate if quotation has Inland service. After that, in your booking request you may put received/delivered at your door (CH).

To request a change to the vessel, routing, or Change of Destination (COD) for your booking, kindly use our Booking Amendment tool.
Please follow the steps below:
Access the Booking Amendment portal

Enter the correct shipment number.Select the "Amendment" radio button.

Choose the appropriate change request reason from the drop-down list.Verify your email address and update it if required.

Click Submit.

Note: If you access the Booking Amendment tool through Navigator, your shipment number will be automatically populated in the shipment number field

You will receive a Booking Cancellation via mail, explaining to you all details about your cancellation in the remarks field of the file. If booking was automatically rejected, the reason will appear in the first page of the file.

Refer to the positioning date mentioned on the first page of the booking confirmation.

Export empty pick up depot(s) are available in the first page of your booking confirmation and same can be downloaded in Navigator in the Documents tab.

Please refer to export terminal delivery address on the booking confirmation.

To amend the cargo information of your booking, kindly submit your request through our online Booking Amendment portal using the link
Once your request has been submitted, it will be reviewed and processed by the relevant team.

At the moment to place your booking, please add in remarks section: "Food Grade container required"

To request a change to the pickup location indicated in your booking confirmation, kindly send an email to [email protected] with your booking details. Our local Customer Service team will review your request and revert to you accordingly.

Post submission of the booking, use the booking number to send an email to the country service email ID with the dangerous/hazardous goods documents.

Please send an email to the country service ID subject to approval in place.

Please refer to our “Security Information”.

Using our Quick Quotes Spot solution you will have a loading guarantee at load ports and transshipment ports, and an equipment guarantee.

On placing a booking - booking confirmation will be shared subject to equipment availability.

Using our Quick Quotes Spot solution or Shipping Guarantee solution you will have a loading guarantee at load ports.

Yes, subject to space availability.

Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox. Please find more info on our schedule solution by clicking on the link.

The vessel schedule with transit time is available via the following link.

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

You can use the following link to select a mainline or feeder vessel to show the current schedule.

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

You can use the following link to select a mainline or feeder vessel toshow the current schedule.

With the "Track by Container" function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.

You can use the following link to enter a container number and to receive tracing information.

Please use our vessel tracking tool directly in the Online Business Suite.

Please log into our online booking tool here, input your rate reference and then select routing/schedule. If the vessel is not open for space, you will see a closed indicator.

1. The SWB can be downloaded at our Hapag-Lloyd Navigator.
2. Printing of OBL at Hapag LLoyd office with relevant set of documents and payment receipt.
3. For customers OBL print, Original BL is accessible via OBL print page if customer signed contract.

You may consult this link - BL Draft approval / Select your booking / BL / Download BL Draft.

You may submit your SI on this link - Shipping Instruction / Select your booking / Download New Form (Download to your desktop and work on it there) / Once you finish it: Submit Form.

Note: The form can only be filled with the Adobe PDF reader Version 8 and above.

You may submit your SI amend on this link - BL Draft Aproval /Select your BL / Edit draft / Select where you want to change and update comments. After amendment, submit the form for changes to be made.

You may submit your BL amend on this link - BL Draft Aproval / Select your BL / Edit draft / Select where you want to change and update comments. These changes are subject to approval by POL / POD / Customs.

Documentation rates refer to the charges applicable for documentation-related services associated with your shipment.
You can view the applicable documentation rates and other local service fees for your country by visiting the following page

You may find your SWB on this link.

Note: You have to request approval from Hapag-Lloyd in order to find your SWB online.

To collect your Original Bill of Lading (OBL), kindly note the following requirements:

The designated representative must present themselves physically at our office to collect the Original Bill of Lading.

Prior to collection, a copy of the national ID of both the requester and the person authorized to collect the OBL must be sent via email.

The person collecting the OBL must present the same original national ID at the time of collection for verification.

Once the required documents have been received and verified, the Original Bill of Lading will be released in accordance with our procedures.

Final BL will be available within 1 business day after vessel departure. 

To complete and submit your shipping instructions using the eaSI PDF, kindly open the PDF using Adobe Acrobat Reader. This ensures that all interactive fields and submission features function correctly.
If you do not have Adobe Acrobat Reader installed, you can download it free of charge from the Adobe website.

You may counsult your VGM deadline on this link - Cut Off Dates or refer to the booking confirmation.

The cut off deadlines are available in Navigator - Cut Off Dates and in your booking confirmation. 

You may consult your Shipping Instruction deadline on this link - Cut Off Dates or refer to the booking confirmation.

Original BL is accessible via OBL print page (if you have signed the contract to have this service).

Please send a request to the country service email ID.

Amendment Fee (MAF) will be charged as USD 100 or equivalent, effective 01st May 2023. The scenario for applicability of the charge is as follows:

1. 1st correction (as long as received prior sailing) would be Free for the customer.
2. 2nd correction (pre/post sailing) will be chargeable to customer – MAF charge 100 USD per BL.
3. Even if 1st correction received post sailing – MAF charge 100 USD per BL.

Please submit your VGM via this link.

Please refer to Hapag-Lloyd Booking Confirmation where we will provide information under “Cut-off” section. Alternatively, please refer to My Shipment (registration required).

The Shipped On Board date we manifest on the Bill of Lading is the sailing date of the vessel.

• No. We are not able to show a Shipped On Board date on the Bill of Lading which does not reflect the actual date of sailing.
• Alternatively, if the container(s) have been loaded on board the vessel, the date that this occurred if it is prior to the vessel sailing date, can be used as a Shipped On Board date. Please check with your local Hapag-Lloyd Customer Service representative team for more information.
• We can also offer a Received for Shipment Bill of Lading. This confirms that we have taken charge / possession of the goods but they have not been loaded onto the intended vessel.

Please refer to local specific customs documentation in your country of shipment (import or export).

Please refer to local specific customs documentation in your country of shipment (import or export).

Arrival notices are available in Navigator in the Documents tab and can be dowloaded using the following link.

To request a change of the import drop-off depot, kindly send an email to [email protected] with your shipment details. Our local Customer Service team will review your request and revert to you accordingly.

To check whether your shipment has generated any demurrage charges, kindly use our online Detention & Demurrage (D&D) Calculator available at the link

Simply enter your shipment details to view the applicable detention and demurrage information.

Container pickup information for full containers is available on the customer release order.

Please check the relevant customs website or offices.

Your import invoice will be issued 3 to 5 days prior to your vessel's ETA. You may also monitor the status of your invoice through the ODeX platform.

1. Please make payment of all pending & outstanding invoices.
2. For SWB/Telex proceed on the release request by sending required documentation to the country email ID.
3. For OBL approach the counter with the documents. 

Please return the empty container within your agreed freetime or refer to the customer release order.