Denmark

Please refer to Online Business / Tariff / Detention and Demurrage.Detention and Demurrage If you have User ID and password for our website, please refer to “My Shipment" Shipments solution or "Import Overview” Import overview solution section to check Detention/Demurrage for particular shipment or container selected.

New users can register for an account to the Online Business Suite via the link below:
login -> Click on "Not yet registered?"
Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account. This will take a maximum of two working days.

If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link below and click on "Find":
request password

Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox.

Please find more info on our schedule solution by clicking on the link below:
schedule

In order to change destination (COD), please use the Booking Amendment tool.
Click on the  Booking Amendment link: booking-amendment Enter the correct shipment number, select the “Amendment” button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web from the Navigator: navigator

Our Booking solution offers a template as well as a booking copy function for your convenience.

Please go to our Booking solution and find the relevant booking by using "COPY" booking, available at list of bookings solution

In our User Guide you will find the requested information in the section "Dangerous Goods Details" by clicking on the following link:
dangerous goods details
Here you will also find all local information on the Dangerous Goods documents requested.

You may receive your invoice maximum 48 business hours after departure from POL. You may consult our Quality Promises on the next link: quality promises

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab navigator

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

You can use the following link to select a mainline or feeder vessel to show  the current schedule:
vessel tracker solution

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning  the vessel and the terminals.

You can use the following link to select a mainline or feeder vessel to show  the current schedule:
vessel tracker solution

With the "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.

You can use the following link to enter a container number and to receive tracing information:
track by container solution

In order to amend your booking, please use the Booking Amendment tool. Click on the  Booking Amendment link below:
booking amendment

Enter the correct shipment number, select the “Amendment” button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web from the Navigator:
navigator

In order to cancel your booking, please use the Booking Amendment tool. Click on the  Booking Amendment link below:

booking amendment

After entering the correct shipment number, you can select the “Cancel booking” radio button within the form, select the appropriate cancellation reason from the drop-down list, check the email address (change if not correct), and click the submit button.

For more information, please refer to the User Guide:
booking amendment

You can easily download your booking confirmation on the next link: navigator- Related Documents - Booking Confirmation

You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo). Please refer to our Quality Promises by clicking on the following link:
qualitypromises

The mandatory data for placing a booking are:
- Valid quotation/contract number
- Validity routing (POL and POD)
- Container quantity and type
- Empty container pick up from the depot (date and hour)
- Cargo description and HS Code
- Cargo weight and unit of measurement

You have to validate if quotation has Inland service. After that, in your booking request you may mark received/delivered Carriers Haulage (CH) either at your door or rail/barge terminal.

You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file. If booking was automatically rejected, the reason will appear in the first page of the file.

With "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement and status information

You can use the following link to enter a container number and to receive tracing information: track by container solution

You may consult your VGM deadline on the next link:  navigator

The cut off deadlines are available in navigator Cut Off dates and in your booking confirmation. navigator 

Please refer to Rate of Exchange via our Online Business. rate of exchange

Empty container pick up location and date is available in each booking confirmation and the same can be dowloaded at navigator

You should approach Customer Service team with a question, however generated invoices can be downloaded at navigator

You can subscribe to our newsletter via the following link:customer news subscription
Get updates about services, rates and surcharges, as well as stories about Hapag-Lloyd, our customers and the industry, just by subscribing to our CustomerNEWS.

Use the following link to the tracking subscription and never miss the status of your container:track subscription solution
Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.

You can get information storage rates applicable to some countries on our website - detention demurrage

For the terminal details for your shipments you can find them in Navigator shipments overview page navigator

Please use our vessel tracking tool directly in the Online Business Suite at:  vessel tracker solution

Please refer to our “Security Information” at security information

Using our Quick Quotes Spot solution you will have a loading guarantee at load ports and transshipment ports and an equipment guarantee. Quick quotes spot

In Navigator, you can find the following documents and information of your shipments: 
Download the last Booking Confirmation version, the Invoices related to your cargo, SWB and Arrival Notices generated. 
Also, you can find the details of your shipments, like: routing details, transit time, Terminals & Depot involved, cut off dates. Also you can download a shipment list to be handled on your own reference. 
All of these and more in the link: Navigator

Generate a real-time quotation with just one click and make your booking immediately, please use this link: quick quotes

You can easily find quotation validity, as well as expiry date on the quotation received from Quick Quote tool or respective sales represetnative. 
'Validity date' relates to Vessel Departure under condition booking is placed within 'Expiry Date'

You can extend your freetime via our Additional Freetime solution.
You can buy Additional Freetime in three ways:
A: Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool: new booking solution Additional Freetime will be available after you have completed your booking.
B: Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution freetime and directly enter your shipment number.
C: Enter your login credentials and log in to the Hapag-Lloyd Navigator navigator Additional Freetime will be available for your shipment in the section Additional Products.

The vessel schedule with transit time is available via the following link:
interactive schedule solution

You can check the service coverage in Interactive Schedule at interactive schedule solution 

Please check the available container types at container

Detention and demurrage tariffs for each country are available in the link: detention demurrage

Please check the max cargo weight at:
vgm solution

Office contact details are available in our website link: offices localinfo

Bank account details are available on the invoices which can be downloaded from Navigator in the following link: navigator

At the moment to place your booking, please add in remarks section: "Food Grade container required"

"Please log into our online booking tool here new booking solution, input your rate reference and then select routing/schedule. If the vessel is not open for space, you will see a closed indicator "

To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.
To place a booking, please got to  new booking solution

Hapag Lloyd offices are located in many countries around the globe. Please check location and contacts for our worldwide offices are available at services information

Please refer to Product Brochure page for “Container Specification”. publications

Local charges that are not referenced directly in the rules can be found under our local charges/service fees here:  local charges service fees

Our inland tariffs can be found here on our web site inland tariff

Hapag-Lloyd offers a number of e-Business products designed to assist customers in creating bookings, submitting documents, tracking & tracing shipments and even offers subsription for notification of specific events. Please refer to Online Business Suite for information regarding our online business tools. Also, reach out to your local e-business help desk for addition information regarding EDI and EDI setup contact info can be found here on the right hand column.

Please note that for us to swiftly handle invoice disputes, we have created a dedicated E-mail [email protected]  with a robot quickly sorting incoming disputes and address forwarding them to the relevant departments for action. 

To ensure quick dispute resolution and handling we therefore kindly ask you to:

1) Always send your dispute to: [email protected] 
2) Always write in subject the shipment number and invoice number.
3) Always inform us with as much details as possible what the dispute is about and why you believe the invoice is incorrect.
Thank you in advance for helping us process your dispute as quickly as possible

Individual container tare weight can be found under their respective shipments in the VGM tool.

To get information and guidelines for Hapag-Lloyd's inland business, check the following link: north-europe

New users can register for an account to the Online Business Suite via the link below:
login Click on "Not yet registered?"
Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account. This will take a maximum of two working days.

If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link below and click on "Find":
request password

Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox.

Please find more info on our schedule solution by clicking on the link below:
schedule

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab navigator

You may receive your invoice approximately a week before cargo arrival to final destination port.

Please check at import overview solution

With "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information

You can use the following link to enter a container number and to receive tracing information: track by container solution

Full container pick up date and location are available on our website under below link:

import overview solution

In case your container is booking with door delivery please contact us and provide delivery instructions. This is very important to reach us after you receive Arrival Notice so we can make all arrangements in time.

You should approach Customer Service team with a question, however generated invoices can be downloaded at navigator

You can subscribe to our newsletter via the following link: customer news subscription
Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.

Use the following link to the tracking subscription and never miss the status of your container:track subscription solution
Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.

You can get information storage rates applicable to some countries on our website - detention demurrage

Arrival notices are available in Navigator in the Documents tab and same can be dowloaded in the following link: navigator

For the terminal details for your shipments you can find them in Navigator shipments overview page navigator

In Navigator, you can find the following documents and information of your shipments: 
Download the last Booking Confirmation version, the Invoices related to your cargo, SWB and Arrival Notices generated. 
Also, you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates and you can download a shipment list to handled on your own reference. 
All of these and more in the below link navigator

Detention and demurrage tariffs for each country is available in the link: detention demurrage

Bank account details are available on the invoices which can be downloaded from Navigator in the following link: navigator

Hapag Lloyd offices are located in many countries around the globe. Please check location and contacts for our worldwide offices are available at services information

Please refer to Product Brochure page for “Container Specification”. publications

Local charges that are not referenced directly in the rules can be found under our local charges/service fees here:  local charges service fees

Our inland tariffs can be found here on our web site inland tariff

Hapag-Lloyd offers a number of e-Business products designed to assist customers in creating bookings, submitting documents, tracking and tracing shipments, and even offer the ability so subscribe to be notified of specific events. Please refer to Online Business Suite for information regarding our online business tools. Also, reach out to your local e-business help desk for addition information regarding EDI and EDI setup. contact info can be found here on the right hand column.

Information regarding Hapag-Lloyd equipment can be found here.

Individual container tare weight can be found under their respective shipments in the VGM tool.

Arrival notice is being sent by us approximately 2 weeks
prior arrival to Transshipment Port. After distribution these can be also found
in our Navigator tool under below link:

navigator

With the container tracker, you can receive the current schedule for a selected container. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

When it comes to feeder arrivals to final destination port - ETA of feeder vessel is updated approximately 5-7 days before arrivial to Transshipment Port.

You can use the following link: track by container solution

ATB (Across The Border) number as well as other import related information are available

Link to customs details:
import overview

Guide:
customs

Containers before discharge in Denmark ports needs to be customncleared (except Copenhagen). If the container is not custom cleared properly (container needs to have custom status 40), custom hold would occur (MIG). Closing MIG is possible only via Frederica Shipping agency and it is extra paid 650 DKK per container.

[email protected] (department), +45 76 20 20 36 direct, +45 76 20 20 60 group

Please refer to Online Business / Tariff / Detention and Demurrage:detention demurrage
If you have User ID and password for our website, please refer to “My Shipment": shipments solution
or "Import Overview” import overview solution section to check Detention/Demurrage for particular shipment or container selected. 

To get information and guidelines for Hapag-Lloyd's inland business, check the following link:north europe

You may consult in the link:bl draft approval
BL Draft manual can be found under link: bl draft approval

Option 1:
If draft is already received please submit your changes via draft approval tool: bl draft approval
Manual:bl draft approval
Option 2:
If you have sent your SI, but draft is not yet received - please send again your SI with option 'Change a previously sent B/L Instruction' under link : shipping instruction online

Option 1:
If draft is already received please submit your changes via draft approval tool: bl draft approval
Manual: bl draft approval

Option 2:
If you have sent your SI, but draft is not yet received - please send again your SI with option 'Change a previously sent B/L Instruction' under link : shipping instruction online

You have a possibility to check your SWB on the next link:  navigator
Important: You have to request approval to HL in order to consult online your SWB.

In order to receive OBL you have to request approval towards HL with instruction where OBL should be printed. 
Link: bl draft approval

Original BL is accessible via OBL print page if customer signed contract print obl

You have a possibility to check your SWB on the next link: navigator
Important: You have to request approval to HL in order to consult online your SWB.

In order to receive OBL you have to request approval towards HL with instruction where OBL should be printed. 
Link:bl draft approval

Original BL is accessible via OBL print page if customer signed contract print obl

All deadlines are mentioned on your booking confirmation.
This is also visible in our Navigator tool: navigator

Original can be printed under link: print obl
Copy of SWB you can download in our Navigator tool: navigator
If you wish to receive copy of Original BL, please contact local customer service team.

Please refer to our “Security Information” at  security information

In Navigator, you can find the following documents and information of your shipments: 
Download the last Booking Confirmation version, the Invoices related to your cargo, SWB and Arrival Notices generated. 
Also, you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates and you can download a shipment list to handled on your own reference. 
All of these and more in the below link navigator

Hapag Lloyd offices are located in many countries around the globe. Please check location and contacts for our worldwide offices are available at services information

You may submit your SI on the next link: shipping instruction online
Shipping Instruction / Select your booking / Download New Form (Download in your desk and work it there and open via Adobe Reader which allows you to edit) / Once you finish it: Send Form.

Bank account details are available on the invoices which can be downloaded from Navigator in the following link: navigator

During sending eaSI instructions please select 'Create a New B/L Instruction' & under section B/L No.: 'Create new'
Also, send as many templates as many B/Ls required.
For example: 1x eaSI for 1x container

All rates/tariffs are available on our website, available under link:
local charges service fees 
Please kindly note country of booking origin determines the tariff that will be used if any charges occur.

To ensure a seamless submission process for your shipping instructions, please open the eaSI PDF using Adobe Acrobat or Adobe Reader. Opening the PDF in a web browser may lack the necessary functionality and compatibility needed for submitting the instructions correctly. Please find further instructions in this guideline: