Week 46 – North America Operational Updates

• To view our terminal gate status for this week:  Terminal Gate Status
• To view our latest return locations across key regions, please visit the Empty Return Page: ERLD
• To view our inland weight guide:  Inland Weight Guide
• To view our vessels' latest schedules, please visit our vessel tracker
  
• To view our latest customer letters, please visit our local news section

Please view the updates for the current week. 

Atlantic Services

• No schedule updates this week. 

ASIA SERVICES

India America Express Service (TPI / IMX)

• Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.  
• The MV W Kyrenia V6245 will omit Charleston for schedule recovery.

Asia US East Coast Service Loop 7 (AA7)

• Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information. 

Asia - US West Coast Service 2 (WC2) 

• The MV Gunhilde Maersk V645W calling Long Beach / LBCT terminal instead of Los Angeles / APMT terminal.

Asia - US West Coast Service 5 (WC5) 

• The MV Colorado Express V644W will omit Oakland for schedule recovery. 

LATAM SERVICES

South America East Coast Service (SEC)

• The SEC service will extend its omission of Norfolk until further notice.  

Americas Service Northbound (USW) 

• The MV Port Everglades Express V648S will omit New York for Thanksgiving holiday contingency.

TRANSPACIFIC SERVICES

• No schedule updates this week. 

United States

New York

You can find the most up-to-date information about port opening hours by following the links: NYC Port Elizabeth l NYC Maher Terminal l NYC Port Liberty Bayonne l NYC Port Liberty New York

• No waiting time for Gemini & non-Gemini vessels calling APMT. No waiting time for vessels calling Maher Terminals LLC.
• The average gate turn times are 57 minutes for single transactions, 91 minutes for double transactions at APM Terminals and 37 minutes at Maher Terminals.
• The average import rail dwell time is 1.0 days at APMT and .6 days at Maher.

Norfolk

You can find the most up-to-date information about port opening hours by following the links: ORF Port of Virginia - NIT/VIG

• There are up to 3 hours waiting for Gemini Vessels at Virginia International Terminal. Up to 3 hours waiting time for Gemini and non-Gemini vessels at Norfolk International terminal.
• The Average gate turn times are 34 / 46 minutes for single and double transactions, respectively for Norfolk International Terminal and 37 / 60 minutes for single and double transactions, respectively at Virginia International Gateway.
• The average Import dwell time is 2.7 days.

Charleston

You can find the most up-to-date information and port opening hours from the affected terminals by following the links: CHS Wando Welch

• Up to 6 hours waiting time for Gemini vessels and Non-Gemini vessels at the Wando Welch Terminal, 3 hours at North Charleston Terminal.
• The average truck turn times are 24 minutes at the Wando Welch Terminal and 19 minutes at the North Charleston Terminal respectively.
• The average import dwell time is 6.4 days at the Wando Welch Terminal and 4.6 days at the North Charleston Terminal.

Savannah

You can find the most up-to-date information about port opening hours by following the links: SAV Garden City Terminal  

• Up to 6 hours waiting time for Gemini and non-Gemini vessels at Garden City Terminal
• The average gate turn times are 37 / 54 minutes for single and double transactions, respectively.
• The average import dwell time is 3.7 days, and the rail dwell time is 0.7 days.

Houston

You can find the most up-to-date information about port opening hours by following the links: HOU Bayport Container Terminal

• Up to 3 hours waiting time for Gemini vessels and non-Gemini vessels at Barbours Cut Terminal. There are up to 3 hours of waiting time at Bayport Container Terminal.
• The average gate turn times at Barbours Cut Container Terminal are 38 minutes for single transactions and 61 minutes for double transactions, while at Bayport Container Terminal there are 37 minutes for single transactions and 58 minutes for double transactions.
• The loaded import dwell time is 2.8 days at Barbours Cut and 2.8 days at Bayport Terminals.

Oakland

• There is currently no waiting time for Gemini and non-Gemini vessels at Oakland International Container Terminal.
• Average import deliveries take up to 4 days.
• The average gate turn time is 60 minutes.
• Terminal will be closed both shifts on November 11. 

Seattle - Tacoma

• There is no waiting time at Husky Tacoma or in Seattle.
• The import rail dwell time is 4.1 days at Husky and up to 3.0 days at Terminal 18.
• The average gate turn times are 53 minutes at Terminal 18 (Terminal is currently open 4 days a week only) and 86 minutes at Husky (F-Lot & Terminal combined).
• Terminal 18 closed both shifts on November 11.
• Hoot gates are planned for local / peel pile import delivery and export/empty receiving at Husky Terminal on November 11 and November 12 from 03:00 to 08:00 hrs.   

Los Angeles/Long Beach

You can find the most up-to-date information about port opening hours by following the links: Los Angeles, CA: LAX Trapac l LAX Yusen Terminals l LAX APM l LAX West Basin Container Terminal and Long Beach, CA: LGB International Transportation Service l LGB Long Beach Container Terminal | Fenix Marine Services Teminal 

• Los Angeles and Long Beach Ports are experiencing record high import volumes with high rail cargo pending movement inland. As a result, where dwell times for rail typically sit at approximately 3-4 days for Hapag-Lloyd, we are currently experiencing dwells of 5-6 days. Please note that Hapag-Lloyd continues to implement alternative options and solutions to ensure expedited service inland and we remain dedicated to ensuring your cargo moves as swiftly as possible.

Seasonal Weight Restrictions by Canadian Railroads - CN and CPKC

Weight restrictions have been imposed by both Canadian Railways during the winter months commencing December 1, 2026 through March 31, 2027. Please refer to the CN Website and CPKC Website for additional information.

Please view our  Overweight Container Guidelines for U.S. & Canada Inland, and Cross-Border Transportation Guide  for additional details.

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Looking for dwell times in Canada? - Follow the link here.

DPW Centerm Vancouver

• Operating conditions: Elevated.  
• Current terminal utilization is 82% due to increased import volumes and delayed vessels.
• Previous delays due to severe weather and port congestion have resulted in berth delays of 1 –2 days, while vessels continue to recover from network delays of 96 – 144HRS. 
• The average import rail dwell time is 3.0 days as productivity on terminal remains high with steady rail car supply.

DPW Prince Rupert  

• Operating conditions: Normal
• Current terminal yard utilization has increased to 63%, however due to previously experienced bad weather and terminal congestion in Asia, berth congestion is creating delays of 1-2 days
• Rail dwell times are presently 3.9 days and are forecasted to remain steady over the next 7 days.

Montreal  

• Yard utilization is 48%.
• All scheduled services into Montreal are running 72HRS behind schedule this week, due to bad weather on the North Atlantic and previous delays overseas
• Import rail dwell is presently 4.0 days with low ground count.

DPW Saint John  

• Vessels are facing minor delays this week through Saint John due to weather issues on the North Atlantic.
• Terminal utilization is low at 28%.
• Average import rail dwells currently at 5.0 days as the terminal continues to work through inconsistent rail car supply.

Chassis Pools

All pools operating as normal except for:  

• Chicago – Deficit on 40’ Chassis.
• Columbus – Deficit on 20’ Chassis.
• Metro Philadelphia - Constrained on 40’ Chassis.
• Omaha - Deficit on 40’ Chassis.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.

• Canadian Pacific RR
• Canadian National RR (CN)
• Union Pacific RR (UP)
• System map
• Index
• CSX RR 
• Norfolk Southern RR (NS) 
• Burlington Northern Sante Fe RR (BNSF)
• Locations small map
• Locations large map

Paments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346

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Please note that on all invoices, Hapag-Lloyd now provides a link detailing your respective charge and service fee details. Please visit our local charge page to view this information. 

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Important Changes to EU Customs Advanced Filing

As you may have seen on our website, significant changes are coming to the EU Customs Advanced Filing. To assist with your cargo planning, here’s a quick reminder of the key updates: First update / Second update / Third update

For any questions, please visit our FAQ section on the website and click the tab titled USA.

Changes to Manifest Amendment Fee structure

Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:

• Bill of Lading amendments prior FCL port cutoff will not incur a charge.
• Bill of Lading amendments post FCL port cutoff and up to the vessel's sailing will incur a fee of USD 25 per amendment.
• Bill of Lading amendments after vessel departure will incur regular manifest amendment fees of USD 130 per amendment.

• For Change of destination (COD) requests please use our e-form.
• Please check our local website for additional local solutions and information.
• You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
  
  • Bilateral EDI connection between ERP systems
  • Integration with portals (INTTRA / GT Nexus / Cargosmart)
  • Hapag-Lloyd booking amendment form

• To access our new web-based dispute tool, please click here. This comes with the following improvements for you:
  • Quick and easy, one step web-form submission. Excel downloads and emails no longer needed!
  • Provision to upload supporting documentation, select Import or Exports, Merchant Haulage, Carrier Haulage or Port CIT.
  • Mandatory invoice field ensures that a dispute is captured correctly.
  • Clearer definitions for dispute and charge types to assist with an expedited response.
  • Turn time for dispute handling is 15 business days from submission to settled.
• To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit our Online Business Suite for vessel/container/booking status and sailing schedules information.
• For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
• If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.

Region North America Inlands

We are committed to providing you with the best inland transportation solutions, making sure your cargo is delivered safely, on-time, and cost effectively. With our comprehensive network and expertise in handling your cargo, you can trust us to manage all your transportation needs from port to door, ensuring peace of mind throughout the journey.

Stay connected with us for the latest updates. To learn more, click  here

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Abandoned Cargo Process for U.S. Inland Shipments

For cargo moving to an inland destination within the United States by rail or combined rail and truck transportation, if the Merchant fails to take delivery of the Goods within twenty (20) days after the Goods are made available for delivery, Carrier may, at its sole discretion and without prejudice to any other rights or remedies, remove the Goods from the rail or other inland facility, unpack and/or store the Goods at any warehouse, terminal, container yard, or other facility selected by Carrier, or otherwise sell, destroy, abandon, or dispose of the Goods in accordance with applicable law. All such actions shall be at the sole risk and expense of the Merchant, who shall remain liable for all freight, demurrage, detention, storage, transportation, disposal, legal, and other charges, expenses, and fees incurred by Carrier, together with any deficiency remaining after application of any sale proceeds. This clause prevails over any conflicting provisions of the applicable Sea Waybill Terms and Conditions or Bill of Lading Terms and Conditions, which otherwise remain in full force and effect.

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Norfolk Southern Railway (NS) Lane Closure - updated 6/12

Norfolk Southern Railway (NS) Lane Closure - Please be advised that NS has eliminated international intermodal service on more than 20 routes along the U.S. East Coast, including service between the Port of Virginia and the key inland hub of Memphis, due to insufficient container volumes. The service change took effect on May 31, 2025

As of June 12, 2025, NS also discontinued international intermodal service between the Port of Charleston, SC, and Huntsville, AL. This is part of the company’s broader effort to optimize its network by shifting focus to routes with higher demand.

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Service Change – New York (USNYC) to/from East St. Louis, IL (USESL) - updated on 3/13

Effective March 31, 2025, we will no longer offer rail service between New York (USNYC) and East St. Louis, IL (USESL).

As an alternative, we are still offering New York (USNYC) to/from Saint Louis, MO (USSTL).

Both the Saint Louis and East St. Louis ramps are located within 20 minutes of each other, so we anticipate minimal disruption to your operations.

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Lazaro Cardenas - Mexico's Pacific Gateway

Speed and reliability are paramount in today's market. Through our direct link, your cargo enjoys swift transportation to inland destinations, avoiding congested ports and rail hubs. Tailored to meet your cargo needs, our collaboration with Canadian Pacific Kansas Rail (CPKC) offers a direct and efficient solution.

Our upgraded service broadens your access options by providing a fixed intermodal on-dock rail route originating from Lázaro Cárdenas, Mexico. With a dependable cross-border exchange in Laredo, Texas, and seamless northbound rail connections to the U.S. Gulf and Midwest rail ramps, we ensure your cargo reaches its destination reliably and on time.

To learn more, click  here

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Hapag-Lloyd's collaboration with NCB

We are excited to introduce our partnership with the National Cargo Bureau (NCB) to offer you remote hazardous container inspections in North America. This innovative solution allows for easy and free-of-charge inspection of your Hapag-Lloyd hazardous containers for compliance with regulations and standards, from the comfort of your own facility.

To learn more, click here
To request for an appointment, click here

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SmartStacks - Hapag-Lloyd and IMC's dray-off solution in Savannah

Hapag-Lloyd North America in collaboration with IMC, introduces SmartStacks, a revolutionary data-based cargo handling system that streamlines the shipping process, increases container throughput, enhances cargo security, and optimizes space utilization.

On-dock service at Port Houston via Union Pacific

Discover seamless inland transportation with Hapag-Lloyd and Union Pacific! Trust us to deliver your cargo from port to door, ensuring peace of mind throughout the journey. Union Pacific's new on-dock service connects the Barbours Cut Container Terminal at Port Houston to key areas, including Denver, Salt Lake, Oakland, Los Angeles, and El Paso.

To learn more, click here