Abu Dhabi
UAE
Street Address
Opening Times
Mon - Fri: 08:30 - 17:00
Sun: 08:30 - 08:30
Sun: 08:30 - 08:30
Contacts
Senior Director
Management
Director
Sales
Senior Manager
Sales
Business Development
Sales
All Customer Service Queries
Customer Service
Street Address
Postal Address
HAPAG-LLOYD MIDDLE EAST SHIPPING
P.O. BOX 55586
UAE
P.O. BOX 55586
UAE
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Senior Director
Management
Director
Sales
Senior Manager
Sales
Business Development
Sales
All Customer Service Queries
Customer Service
Street Address
Postal Address
UNITED ARAB SHIPPING COMPANY LTD
P.O.BOX 55586
UAE
P.O.BOX 55586
UAE
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Senior Managing Director
Region Middle East
Senior Director
Regional Operation
Senior Director
Regional Business Adminstration
Senior Director
Regional Human Resources
We have prepared some videos to help you use some of our online solutions.
There is no specific cargo weight limitation in the US but there is a limitation under the name of " Gross Vehicle Weight" regulation which includes Cargo weight, Cargo packing weight, entire container contents, Chassis and Truck weight. Furthermore there are restrictions on the distribution of weight which means that if cargo weight is within the cargo weight guideline, it can still be overweight per local, state and federal law. With this reason it is very difficult for Carrier to confirm whether or not your cargo can be transported to the US inland location.
Please refer to more information here.
Office contact details are available in our website link - Contact Details.
Hapag-Lloyd offers a number of e-Business products designed to assist the customers in delivering your:
- Bookings
- Shipping instructions
- Event reporting such as schedule deviations or vessel departure notifications
Please refer to e-Business solutions where we offer Bilateral EDI, Online Business, INTTRA, various e-mail solutions and mobile solution.
Please contact your local Hapag-Lloyd representative to receive more information.
To change your password, while signed in, click on your Account (top-right corner) and select Account Settings. Enter your email address and current password then click on Continue. Enter your old password, new password & Confirm New Password, then Continue.
In case you forgot your password, on the log in page, click on Forgot your password?
Please refer to Product Brochure page for Container Specification.
Please refer to Online Business / Tariff / Local Surcharges.
All details regarding the location and contacts for our worldwide offices are available on our website.
For your guidance please refer to the section Offices on the main webpage.
You can subscribe to our newsletter via the following link - Newsletter.
Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.
If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link below and click on "Find" - Request Password.
New users can register for an account to the Online Business Suite via the link below - New User.
Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account.
Registration and basic access to Hapag‑Lloyd’s Online Business Suite is generally free, but specific products and services offered
through the platform (for example value‑added services ) may incur fees.
The Customer Experience Survey (CES) is Hapag-Lloyd’s twice a year customerfeedback survey. It helps us understand how you perceive our products, services, digital tools, and the end‑to‑end experience across the transportation chain.
For more information, see Customer Insights.
FAK stands for Freight All Kind. For full details, please refer to General Information.
Please refer to Rate of Exchange (ROE) via our Online Business.
Use My Quotes to check a quotation’s validity and expiry — search your quotation reference and review the dates
You may request a quotation for on‑carriage services via New Quote. Navigate to Online Business Suite → Quote → New Quote, complete the required shipment details, and select Door as the destination option.
You can request your quotation for Shipper Own Containers (SOC) and Non-Operating Reefers (NOR) from Hapag-Lloyd Website. Go to the Online Business Suite -> Quote -> New Quote. Enter your request details and select the relevant container type.
Generate a real-time quotation with just one click and make your booking immediately, please use this link - New Quote / Special Cargo Quotes.
Please refer to Tariff / Detention / Demurrage.
If you have User ID and password for our website, please refer to My Shipment or Import Overview section to check Detention/Demurrage for particular shipment or container selected.
Please refer to our Fleet / Vessels, which includes both Hapag-Lloyd vessels and Chartering vessels, you can download the certificate information from there.
If you would like to have a vessel certificate for partner vessel, please contact your local Hapag-Lloyd Customer Service representative in your Area to get more information.
Please log into our online Booking tool, input your rate reference and then select routing/schedule.
If the vessel is not open for space, you will see a closed indicator
In order to amend your booking, please use the Booking Amendment tool.
Click on the Booking Amendment. Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.
For more information, please refer to the User Guide.
Please refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.
Please refer to Product Brochure page for “Container Specification”.
Weight restriction might be applied on certain services, please contact your local Hapag-Lloyd representative for more information.
To place a booking, please go to Book.
For more details, please refer to the Booking User Guide.
At the moment to place your booking, please add in remarks section - "Food Grade container required".
You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file.
If booking was automatically rejected, the reason will appear in the first page of the file.
You can request your quotation with the inland service by selecting "Door" at origin or destination or both.
You can also book the inland service at the booking stage by "searching for Door Location" at the Routing Details section. Enter the "Start" and/or "End" Point and the system will propose the routing (including the inland leg) and then submit the booking as usual.
To get information and guidelines for Hapag-Lloyd's inland business, check the following link - Inland Services.
Please check the available container types at Containers.
The mandatory data for placing a booking are:
- Valid quotation/contract number
- Validity routing (POL and POD)
- Container quantity and type
- Empty container from the depot (date and hour)
- Cargo description and HS Code
- Cargo weight and unit of measurement
More details may be required at the booking stage for other types of container, cargo, haulage, SOC, OOG, DG, etc.
For more details, please refer to the Booking User Guide.
You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo).For Quick Quote Spot, this is an instant booking confirmation.
Please refer to our Quality Promises by clicking on the following link - Quality Promises.
You can easily download your booking confirmation on the next link - Navigator - Related Documents - Booking Confirmation.
In order to cancel your booking, please use the Booking Amendment tool.
Click on the Booking Amendment. After entering the correct shipment number, you can select the “Cancel booking” radio button within the form. Select the appropriate cancellation reason from the drop-downlist, check the email address (change if not correct), and click the submit button.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.
For more information, please refer to the User Guide.
In order to amend your booking, please use the Booking Amendment tool.
Click on the Booking Amendment. Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.
For more information, please refer to the User Guide.
In order to amend your booking, please use the Booking Amendment tool.
Click on the Booking Amendment. Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.
For more information, please refer to the User Guide.
You can extend your freetime via our Additional Freetime solution.
You can buy Additional Freetime in three ways:
A: Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool. Additional Freetime will be available after you have completed your booking.
B: Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution - ADFT.
C: Enter your login credentials and log in to the Hapag-Lloyd Navigator. Additional Freetime will be available for your shipment in the section Additional Services.
In order to amend your booking, please use the Booking Amendment tool.
Click on the Booking Amendment. Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.
For more information, please refer to the User Guide.
In order to amend your booking, please use the Booking Amendment tool.
Click on the Booking Amendment. Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.
For more information, please refer to the User Guide.
Online self‑check — look up your booking/shipment in Online Business Suite / Navigator or Web‑Booking. The system shows whether DG validation/approval is complete or if documents are missing.
Please refer to Detention and Demurrage Tariffs.
If you are a registered user, please refer to Import section and use the D&D Calculator for a particular shipment or container selected.
You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file.
To view the Booking Confirmation/Cancellation, open Navigator, select the relevant booking, and check the Documents tab.
Use the Duplicate function in the My Bookings tool on Hapag-Lloyd Website under Book section. Search or select the booking you would like to copy and click on Duplicate which is on the right bottom part of the page.
You may also use the Template functionality to use a single template for multiple bookings creation.
For more details, please refer to the My Booking User Guide.
For guaranteed space, you can purchase Shipping Guarantee after placing a booking to protect your shipment, including transhipment ports to any roll over.
For further information about this product, visit our Shipping Guaranteee page.
You can request linking of re-use containers through the Booking Amendment tool on the Hapag‑Lloyd website: go to Online Business Suite > Booking > Booking Amendment, enter the shipment number and click Continue, choose "Container Swap / Container Linking" as the amendment type, add the container numbers and the old and new booking numbers in the remarks, verify the contact email and update it if necessary, then click Submit.
Note that the shipment number is automatically pre‑populated when the form is accessed via the Navigator app.
Please complete payment, submit all required documentation and clear customs, then obtain the release order (PIN) or digital release rights via the appropriate platform.
During Booking, under Containers & Cargo click on Configure and fill in the cargo description and weight then Continue. In Additional Requirements, choose Additional Cargo Information and check Flexi bag/flexi tank for flexi shipments.
For a food grade needs, on the same screen, select Container Requirements, then under Extra Requirements tick Food/Wine grade.
Click on Continue to save the requests. Your requests will be saved in the booking and reflected in our system once the booking is processed.
Other special requests are available under Additional Requirements.
Please note: Special requests are subject to operational availability and approval and may incur additional charges.
Coordinate with customs authorities, the terminal operator and the carrier to arrange the inspection. After inspection is completed, secure reseal approval and movement authorization in line with local customs requirements.
Ensure bookings are placed well in advance and that all applicable cut‑off times are met; use only confirmed product options.
Please contact your local Customer Service team for support if needed.
Please request depot changes through your local Customer Service or Inland team. Approval is subject to depot acceptance, equipment control status and any local operational constraints
You can request your quotation with the Inland Service by selecting "Door" at origin or destination or both.
You can also book the inland service at the booking stage by "searching for Door Location" at the Routing Details section. Enter the "Start" and/or "End" Point and the system will propose the routing (including the inland leg) and then submit the booking as usual.
You can request for the change of pick-up depot through the Booking Amendment tool on the Hapag‑Lloyd website and select the appropriate change request from the drop down list.
Note that the shipment number is automatically pre‑populated when the form is accessed via the Navigator app.
Yes, you can avoid emission by adding Ship Green to your shipment.
During Quotation: Directly add Ship Green to your quote and Ship Green will then be automatically applied to all bookings made with this quote.
Also, you can add Ship Green to your existing bookings. Go to the Additional Service page in the Online Business Suite, click on Ship Green, enter your booking number, and complete your purchase by choosing your emission avoidance and accepting the Ship Green terms. Alternatively, you can use the Navigator in the Hapag-Lloyd Online Business Suite and select Ship Green for your confirmed shipment.
Visit our Ship Green page for more information about the product.
Quick Quote Spot (QQS) is Hapag‑Lloyd’s spot pricing option for single shipments: a short‑term, voyage‑based freight quote for customers who need immediate booking without a long‑term contract.
Visit our Quick Quotes Spot page for more information.
The ATB number is shown on local documentation or the arrival notice where applicable. If it is not present, please contact Destination Customer Service.
The MRN is generated during the customs declaration and will be provided by the Customer Service (CS) team upon customer request.
In order to amend your booking, please use the Booking Amendment tool.
Click on the Booking Amendment. Enter the correct shipment number, select the Amendment radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.
For more information, please refer to the User Guide.
In order to amend your booking, please use the Booking Amendment tool.
Click on the Booking Amendment. Enter the correct shipment number, select the Amendment radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.
For more information, please refer to the User Guide.
In order to amend your booking, please use the Booking Amendment tool.
Click on the Booking Amendment. Enter the correct shipment number, select the Amendment radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.
For more information, please refer to the User Guide.
You can amend your Import Delivery via the On-Carriage Instructions tool on Hapag-Lloyd Website. Go to the Online Business Suite -> Import -> On-Carriage Instructions. Enter the booking number and click "Search". Follow the guided form and insert all required on-carriage details like delivery address and requested delivery date and time, then click "Submit".
For the cancellation fee, you can refer on the Local Charges/Service Fees.
Please refer to our Fleet / Vessels, which includes both Hapag-Lloyd vessels and Chartering vessels, you can download the certificate information from there.
If you would like to have a vessel certificate for partner vessel, please contact your local Hapag-Lloyd Customer Service representative in your Area to get more information.
Track
Please refer to Hapag-Lloyd Booking Confirmation where we will provide either Off-Dock CY details or Port Terminal details.
With Track by Container tool, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.
You can use the following link to enter a container number and to receive tracing information - Track.
With our Tracking Subscription you will receive updates on email for any change on the container status.
If you are looking for real-time container location data, you may purchase one of our Value-Added Services for tracking:
- Live Position for standard containers
- HL Live for reefer containers
Cut-offs are also available in the sailing details in the Web Schedule.
Please use our Vessel Tracking tool directly in the Online Business Suite.
Please refer to Hapag-Lloyd Arrival Notice or Delivery Order where we will provide the Depot details for your empty container return.
You can check the service coverage in Interactive Schedule.
With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels.
Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show the current schedule - Track.
With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels.
Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show the current schedule - Track.
You can also find the cut-off dates in the Navigator app. Go the online Buiness Suite, click on the Navigator, select the booking, and view the cut-off dates under the "Overview" tab.
Using our Quick Quotes Spot solution, you will have a loading guarantee at load ports and transshipment ports, and an equipment guarantee - Quick Quotes Spot.
You can check the container tracking information on Hapag Lloyd Website. Go to Hapag-Lloyd Website, click on Track from the sidebar, and select your preferred tracking functionality. Displayed data includes: container information, container movement, and status information.
With our Tracking Subscription, you will receive updates on email for any change in the container status.
If you are looking for real-time container location data, you may purchase one of our Value-Added Services for tracking:
- Live Position for standard containers
- HL Live for reefer containers"
Go to Hapag-Lloyd Webiste, click on Quality Promises from the sidebar, and select Your Performance.
To view terminal details, open the Schedule tool and search the routin. Then, click ""Show details"" and expand the terminal entry to see the full address, phone number and opening hours.
Terminal information is also visible in the Schedule section when placing a Booking.
Alternatively, use Service Explorer (Beta version) under Services & Information > Routes & Trades. Select a port or terminal to see address, contact details and opening times without leaving the map.
Empty container pick up location is available in each booking confirmation and the same can be dowloaded at Navigator.
You can send your Shipping Instructions via our website.
For more details, please refer to the Shipping Instructions User Guide.
Detention and demurrage tariffs for each country is available in the link - Detention & Demurrage.
Cut-off times can be found in the Booking Confirmation where we will provide information under Cut-off section.
Cut-offs are also available in the sailing details in the Web Schedule.
You can also find the cut-off dates in the Navigator app. Go the online Buiness Suite, click on the Navigator, select the booking, and view the cut-off dates under the Overview tab.
You may counsult your VGM deadline on the next link - VGM Deadline - Cut off dates.
The cut off deadlines are available in Navigator Cut Off dates and in your booking confirmation - Navigator.
Our inland tariffs can be found here on our web site - Inland Tariff.
In our User Guide you will find the requested information in the section "Dangerous Goods Details" by clicking on the following link - Dangerous Goods Details.
Here you will also find all local information on the Dangerous Goods documents requested.
Local charges that are not referenced directly in the rules can be found under our Local Charges/Service Fees.
Please refer to our Security Information.
You may receive your invoice maximum 48 hrs business hours after departure from POL. You will receive the invoice on your registered Email Address.
You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab or My Invoices under Finance section.
Invoices are also available in ODeX platform.
Bank account details are available on the invoices which can be downloaded from Navigator.
Please refer to Rate of Exchange via our Online Business.
In Navigator, you can find the following documents and information of your shipments:
Download the last Booking Confirmation version, the Invoices related to your cargo, BL or SWB and Arrival Notices generated.
Also, you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates and you can download a shipment list to handle on your own reference.
Currently we are not able to show such information via our website.
Please contact your local Hapag-Lloyd Customer Service team.
Freight Prepaid (Export) will be 7 days before scheduled departure date at Port of Loading.
Freight Collect (Import) will be 7 days before scheduled arrival date at Port of Discharge.
Please refer to our global ROE rule here.
No, we are not able to show a Shipped On Board date on the Bill of Lading which does not reflect the actual date of sailing.
Alternatively, if the container(s) have been loaded on board the vessel, the date that this occurred if it is prior to the vessel sailing date, can be used as a Shipped On Board date.
Please check with your local Hapag-Lloyd Customer Service representative team for more information.
We can offer a received for shipment Bill of Lading. This confirms that we have taken charge / possession of the goods but they have not been loaded on to the intended vessel.
Please refer to Hapag-Lloyd Booking Confirmation where we will provide information under “Cut-off” section.
Please refer to Online Business / My Shipment (registration required).
Approval for a Shipping Instruction deadline extension depends on the applicable cut‑off times.
Please contact your local Customer Service team.
Please work with your customs broker to file declarations, pay any duties and obtain cargo release. Make sure the bill of lading, commercial invoices and any required permits are ready.
You can create multiple BLs for one booking by submitting multiple Shipping Instructions for the same booking.
Visit the Shipping Instruction page for more information about the Web SI tool.
You can view and download a released Bill of Lading in Hapag‑Lloyd’s Navigator tool. Select your booking, go to Documents, and download the Bill of Lading. If Bill of Lading has been issued but isn’t visible, contact the Customer Service Team to request a web release.
You can check your invoice payment status via My Invoices app on Hapag-Lloyd Website. Go to the Online Business Suite -> Finance -> My Invoices.
For payment receipt, kindly contact the Finance team.
To submit an invoice dispute, log in to your Hapag-Lloyd account and go to Finance then select My Disputes. Click New Invoice Dispute (top right corner), complete the form then submit.
Alternatively, via My Invoices (under Finance). Select the invoice and click on New Invoice Dispute. Invoice details will be automatically filled. Complete the form and submit.
Note: You can add up to 10 invoices per submission if they share the same dispute type.
For more details, please refer to Invoice Disputes User Guide.
Please check the arrival notice, supporting documentation or carrier tracking. If any documents or tracking events are missing, contact the destination Customer Service team and provide the container and bill of lading numbers.
Consult the port instructions to verify the applicable local customs and terminal cut‑off deadlines for the shipment
The eaSI PDF for Shipping Instructions has been discontinued.
Please submit your Shipping Instructions via our website.
For more details, please refer to the User Guide.
Please refer to Online Business Suite -> Quote -> Tariff -> Local Charges / Service Fees.
When submitting Shipping Instructions, under Payment Terms & Payer Parties choose which charges are prepaid or collect and specify the payer.
OBL issuance requires settlement of all outstanding payments and confirmation of a customer‑approved draft. Only once the draft is confirmed may the original bill of lading be printed and released.
For the amendment fee, you can refer on the Local Charges/Service Fees.
Export invoices are processed based on the sailing schedule and are sent within 24 hours after the vessel departure.
Import invoices are issued 5 days before vessel arrival and for short transit shipments they are issued one day prior vessel arrival.
You can view and download a released Sea Waybill (SWB) in Hapag‑Lloyd’s Navigator tool. Select your booking, go to Documents, and download the SWB. If the SWB has been issued but isn’t visible, contact the Customer Service Team to request a web release.
Bank account details are available on the invoices which can be downloaded from Navigator.
Provide complete DG details when you create the booking using the guided web form. DG approval will appear in the Booking Confirmation emailed to you.
To upload the Final DGD, use the Booking Amendment tool. Enter the booking number and click Continue, choose Change DG Information, upload the Final DGD, add any remarks, verify the email address, then click Submit.
Note: The shipment number will automatically be pre-entered into theshipment number field if you access the Booking Amendment from Navigator tool.
Please send the Original Bill of Lading (OBL) to the destination office or to the nominated address in accordance with local instructions.
For any discrepancy between an invoice and its corresponding quotation, please submit an Invoice Dispute.
For further information, consult the User Guide.
For country information, please refer to Country‑Specific Information section under Quick Quotes Remarks.
For operational updates, go to News Portal under Services & Information.
You can also subscribe to the Newsletter to receive these updates by email.
For Export local charges, you can refer on the Local Charges/Service Fees.
Arrival notices are available in Navigator in the Documents tab and same can be dowloaded in the following link - Navigator.
To get information and guidelines for Hapag-Lloyd's inland business, check the following link - Intermodal Services.
If you are a registered user and linked as a Party Function to the shipment(Shipper, Consignee, Notify Party, etc), you can use the D&D calculator (under Import section) to calculate the storage and detention costs. Enter your booking number, select the container/s and date and you'll receive an email within minutes showing the costs and freetime allowance.
To request a depot change for Import, please contact your local Customer Service or Inland team.
Approval is subject to equipment control, depot availability and local operational restrictions
Please refer to Detention and Demurrage Tariffs. If you are a registered user, please refer to Import section and use the D&D Calculator for a particular shipment or container selected.
To get information and guidelines for Hapag-Lloyd's inland business, check the following link - Inland Services
For export : They can follow the cutoff mentioned in the booking confirmation.
For Imports : They can pick the container as per Delivery Order validity.
| Jebel Ali | CRO & BRN | |
| Abu Dhabi |
Truckers must make an appointment by generating a token in the MAQTA terminal website. They can collect the container at alloted by terminal |
With our Tracing Subscription, you will receive updates on email for any change in the container status.
You can request for the change of container type using the Booking Amendment tool. Any change is subject to approval.
Alternatively, when creating a Booking, check I accept substitution of 42’GP and 45’GP container types for 40’ GP or other available sizes.
Note: Even with substitution consent, the booking may still be cancelled if no equipment is available.
Please contact your customer service team who will reach out to the relevant departments to solve the issue.
Please request your amendment via Booking Amendment tool, and our customer service team will fulfill your request.
Container reuse is possible in some cases but is subject to customs requirements, the container’s condition, and depot/terminal regulations and approvals.
Kindly contact your local Customer Service team for more information.
Immediately stop the gate‑in procedure and raise a damage report. Capture timestamped photographs showing the damage and container ID, record relevant booking/shipment details, then notify depot/terminal operations and Customer Service to obtain formal authorization for repair or container replacement.
Before arrival, please verify the pickup reference (CRO), depot address and opening hours, equipment availability, truck details and all required documents.
Shipper‑Owned Container (SOC): SOCs follow different equipment‑control and return procedures than carrier‑owned containers. Prior to movement, confirm depot or terminal acceptance, verify required documentation (e.g., proof of ownership/release forms) and clarify the applicable handling and return rules.
Please contact your local Customer Service team for support if needed.
Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox.
Please find more info on our Schedule solution.
Return the empty container to the designated depot specified in the release/booking instructions (available in Navigator). Confirm the depot location, cutoff time, and any appointment requirements locally.
Gate in the laden container at the nominated terminal/depot before the cutoff. Refer to the Booking Confirmation (available in Navigator) for the terminal location, cutoff time and required procedures.
To view the pick‑up date and assigned depot for your empty container, please consult the Booking Confirmation in Navigator (Related Documents → Booking Confirmation).
Collect the full container from the destination terminal/depot after customs clearance and carrier release. Present the release authorization and confirm container availability before pickup.
Verify the delivery date in the tracking milestones, the import overview, or the inland delivery confirmation. Note: the terminal "full entry" may record gate‑in/gate‑out details.
Please refer to the Containers section for maximum payload details
You may request the linking of re-use containers via the Booking Amendment tool on Hapag-Lloyd Website.
Go to the Online Business Suite -> Booking -> Booking Amendment. Enter the shipment number and click Continue, and select the amendment type
Container Swap / Container Linking from the drop-down list. Provide the container numbers along with the new and old booking numbers in the remarks. Check the email address and change if not correct, then click Submit.
Note that the shipment number is automatically pre‑populated when the form is accessed via the Navigator app.