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Videos

We have prepared some videos to help you use some of our online solutions.

Navigator

Interactive Schedule

Tracking

Quick Quotes Spot

General

Hapag-Lloyd offers a number of e-Business products designed to assist the customers in delivering your:

  • Bookings
  • Shipping instructions
  • Event reporting such as schedule deviations or vessel departure notifications

Please refer to e-Business solutions where we offer Bilateral EDI, Online Business, INTTRA, various e-mail solutions and mobile solution.

Please contact your local Hapag-Lloyd representative to receive more information.

Office contact details are available in our website link - Contact Details.

There is no specific cargo weight limitation in the US but there is a limitation under the name of " Gross Vehicle Weight" regulation which includes Cargo weight, Cargo packing weight, entire container contents, Chassis and Truck weight. Furthermore there are restrictions on the distribution of weight which means that if cargo weight is within the cargo weight guideline, it can still be overweight per local, state and federal law. With this reason it is very difficult for Carrier to confirm whether or not your cargo can be transported to the US inland location.

Please refer to more information here.

Please refer to Product Brochure page for “Container Specification”.

Please refer to Online Business / Tariff / Local Surcharges.

All details regarding the location and contacts for our worldwide offices are available on our website.

For your guidance please refer to the section “Offices” on the main webpage.

You can subscribe to our newsletter via the following link - Newsletter.

Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.

If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link below and click on "Find" - Request Password.

New users can register for an account to the Online Business Suite via the link below - New User.

Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account.

This will take a maximum of two working days.  

Please check the rate validity in the quotation, as it may differ depending on the origin and destination.  

Kindly note that surcharges are as per tariff and subject to change.

Use our “valid-from” option in Quick Quotes to select the starting date for validity.

Generate a real-time quotation with just one click and make your booking immediately, please use this link - Quick Quotes / Quick Quotes Spot / Special Cargo Quotes.

Booking

Please refer to Tariff / Detention / Demurrage.

If you have User ID and password for our website, please refer to My Shipment or Import Overview section to check Detention/Demurrage for particular shipment or container selected. 

Please refer to our Fleet / Vessels, which includes both Hapag-Lloyd vessels and Chartering vessels, you can download the certificate information from there.

If you would like to have a vessel certificate for partner vessel, please contact your local Hapag-Lloyd Customer Service representative in your Area to get more information.

Please log into our online Booking tool, input your rate reference and then select routing/schedule.

If the vessel is not open for space, you will see a closed indicator  

Please refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.

Please refer to Product Brochure page for “Container Specification”.

Weight restriction might be applied on certain services, please contact your local Hapag-Lloyd representative for more information.

To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.

To place a booking, please go to Book.

At the moment to place your booking, please add in remarks section - "Food Grade container required".

You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file. 

If booking was automatically rejected, the reason will appear in the first page of the file.

You have to validate if quotation has Inland service. After that, in your booking request you may put received/delivered at your door (CH). 

To get information and guidelines for Hapag-Lloyd's inland business, check the following link - Intermodal Services.

Please check the available container types at Containers.  

The mandatory data for placing a booking are:

  • Valid quotation/contract number
  • Validity routing (POL and POD)
  • Container quantity and type
  • Empty container from the depot (date and hour)
  • Cargo description and HS Code
  • Cargo weight and unit of measurement

You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo).For Quick Quote Spot, this is an instant booking confirmation. 

Please refer to our Quality Promises by clicking on the following link - Quality Promises.

You can easily download your booking confirmation on the next link - Navigator - Related Documents - Booking Confirmation.

In order to cancel your booking, please use the Booking Amendment tool.

Click on the Booking Amendment. After entering the correct shipment number, you can select the “Cancel booking” radio button within the form. Select the appropriate cancellation reason from the drop-downlist, check the email address (change if not correct), and click the submit button.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.

For more information, please refer to the User Guide.

In order to amend your booking, please use the Booking Amendment tool.

Click on the Booking Amendment. Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.

For more information, please refer to the User Guide.

In order to change destination (COD), please use the Booking Amendment tool.

Click on the Booking Amendment. Enter the correct shipment number, select the“Amendment” radio button, and select the appropriate change request reason fromthe drop-down list. Check the email address and change if not correct, thenclick submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form via Navigator.

You can extend your freetime via our Additional Freetime solution.
You can buy Additional Freetime in three ways:

A: Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool. Additional Freetime will be available after you have completed your booking.

B: Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution - ADFT.

C: Enter your login credentials and log in to the Hapag-Lloyd Navigator. Additional Freetime will be available for your shipment in the section Additional Services.

Track

Please refer to Hapag-Lloyd Booking Confirmation where we will provide either Off-Dock CY details or Port Terminal details.

With "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.

You can use the following link to enter a container number and to receive tracing information - Track.

With our Tracing Subscription you will receive updates on email for any change on the container status.

Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox.

Please find more info on our Schedule solution.

Please use our Vessel Tracking tool directly in the Online Business Suite.

Please refer to Hapag-Lloyd Arrival Notice or Delivery Order where we will provide the Depot details for your empty container return.

You can check the service coverage in Interactive Schedule.

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels.

Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

You can use the following link to select a mainline or feeder vessel to show  the current schedule - Track.

With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels.

Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

You can use the following link to select a mainline or feeder vessel to show  the current schedule - Track.

The vessel schedule with transit time is available via the following link - Track.

Using our Quick Quotes Spot solution, you will have a loading guarantee at load ports and transshipment ports, and an equipment guarantee - Quick Quotes Spot.

Empty container pick up location is available in each booking confirmation and the same can be dowloaded at Navigator.

Documentation

You can send your Shipping Instructions via our website. 

Please find more information Shipping Instructions.  Select your booking / Download New Form (Download in your desk and work it there) / Once you finish it: Send Form.

You can send your Shipping Instructions via our website.

You may submit your Shipping Instructions amendment on the Navigator where you want to change and update comments. Select your BL / Edit draft / Select where you want to change and update comments.

You can also submit your Shipping Instructions amendment on BL Draft Approval.

You may consult in the link: Navigator. Select your booking / BL / Download BL Draft.

You can also check under BL Draft Amendment tool.

You may submit your BL amendment on Navigator where you want to change and update comments.These changes are subject to approval by POL / POD / Customs.

You can also submit your BL amendment using the BL Draft Amendment tool.

Detention and demurrage tariffs for each country is available in the link - Detention & Demurrage.

You may consult your Shipping Instruction deadline on the next link -  SI Deadline.

You may counsult your VGM deadline on the next link - VGM Deadline - Cut off dates.

The cut off deadlines are available in Navigator Cut Off dates and in your booking confirmation - Navigator.

Our inland tariffs can be found here on our web site - Inland Tariff.

In our User Guide you will find the requested information in the section "Dangerous Goods Details" by clicking on the following link - Dangerous Goods Details.

Here you will also find all local information on the Dangerous Goods documents requested.

Local charges that are not referenced directly in the rules can be found under our Local Charges/Service Fees.

Please refer to our Security Information.

You may receive your invoice maximum 48 hrs business hours after departure from POL. You will receive the invoice on your registered Email Address.

You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents tab.

 

Bank account details are available on the invoices which can be downloaded from Navigator.

Please refer to Rate of Exchange via our Online Business.  

In Navigator, you can find the following documents and information of your shipments:

Download the last Booking Confirmation version, the Invoices related to your cargo, BL or SWB and Arrival Notices generated.

Also, you can find the details of your shipments, like routing details, transit time, Terminals & Depot involved, cut off dates and you can download a shipment list to handle on your own reference.

 

Currently we are not able to show such information via our website. 

Please contact your local Hapag-Lloyd Customer Service team.

Freight Prepaid (Export) will be 7 days before scheduled departure date at Port of Loading.

Freight Collect (Import) will be 7 days before scheduled arrival date at Port of Discharge.

Please refer to our global ROE rule here.

The Shipped On Board date we manifest on the Bill of Lading is the sailing date of the vessel.

No, we are not able to show a Shipped On Board date on the Bill of Lading which does not reflect the actual date of sailing.

Alternatively, if the container(s) have been loaded on board the vessel, the date that this occurred if it is prior to the vessel sailing date, can be used as a Shipped On Board date. 

Please check with your local Hapag-Lloyd Customer Service representative team for more information.

We can offer a received for shipment Bill of Lading. This confirms that we have taken charge / possession of the goods but they have not been loaded on to the intended vessel.

Please refer to Hapag-Lloyd Booking Confirmation where we will provide information under “Cut-off” section.

Please refer to Online Business / My Shipment (registration required).

Import

Arrival notices are available in Navigator in the Documents tab and same can be dowloaded in the following link - Navigator.

To get information and guidelines for Hapag-Lloyd's inland business, check the following link - Intermodal Services.

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