India – Dispute Handling

With effect from July 1, 2019, we will launch a new standardized “Customer Dispute Request” process, which will improve response times to your invoice disputes.

If you deem that charges need to be disputed, please visit the Hapag-Lloyd website at www.hapag-lloyd.com, search “Offices & Local Information” for India, access the Dispute template from the “Customer Dispute Request” tab and complete the same following the available instructions within the template.

The template captures information in a more structured way, allowing us to process your disputes faster and more efficiently. To submit your dispute, kindly attach the filled in template to your email and send to [email protected] and you will receive an assigned dispute handling number for easy reference and file management.

We believe this new process will allow us to manage all dispute resolutions in a far more productive manner ultimately leading to improved turnaround times.