Regional Updates in Europe

Updates on the impact of COVID-19 in Europe

Despite the challenging circumstances, we are grateful that our employees in Europe are safe and sound. The majority of them are working from home. You can reach your local customer service representatives as usual via email and telephone. Furthermore, we are happy to report that our vessels are operating as usual and that our service portfolio remains unaffected.

+++ last updated on October 15, 21 +++

Terminal situation

  • Antwerp, Belgium - PSA: The labor situation at PSA has slightly improved. PSA currently is able to supply 35 gangs per day while 40 would be required normally. The yard situation at both PSA locations has relieved but still need close monitoring.

    Truck driver shortage in Belgium has slightly improved and seems to be less problematically than in the UK or The Netherlands.
  • Rotterdam, Netherlands - ECT: The labor situation at ECT stable. The yard utilization is increasing again but manageable. Reefer plugs at ECT is more tight over last weeks and will become an issue in the coming weeks.

    RWG: The yard situation at RWG still above 100% of the workable operational level. Especially the dwell times of import containers are blocking the yard space, caused by the shortage of truck drivers in The Netherlands. RWG has stopped accepting any MTs since last Friday.

    The repairs of the XRay scanning system of Dutch customs have been delayed until end of October due to the delayed delivery of spare parts from the US. The manual and time-consuming inspections of LATAM import containers by Dutch customs would continue, which would result in longer port stay of CES vessels and longer stay of reefer containers in the yard.
  • UK (SOU/LGP) - The lack of lorry drivers in the UK after Brexit is leading to high dwell times of imports and consequently also very high yard utilizations. The availability of reefer plugs is limited due to the same reason. The overall situation might become more difficult in the next days due to fuel shortage / closed petrol stations.
  • Hamburg, Germany

    CTB: labor situation did improve. Yard density increased to 85%. No operational issues due to covidCTA: Labor availability sufficient to handle current cargo volumes. Still confronted with a high yard density about 88%.

Transport situation

  • France - No drastic changes compared to last week: gate in/out activities still influenced by congested terminals affecting the Inland situation. A Stevedores Strike planned for end of week 41 will keep the situation tense.
  • UK - Current hinterland situation more or less same due to ongoing shortage of truck drivers and bottlenecks for rail capacities. London Gateway is still facing heavy congestions.
  • Benelux - Low water level results into minor problems with barge capacity on river Rhine. Water level is expected to rise within the next days and situation is closely monitored. Benelux is still experiencing shortages for truck drivers. The seaterminals are still heavily congested and the situation becomes more and more critical.
  • Germany & Central Europe - The hinterland situation is tense and remains unchanged. Seaterminals still struggle with storage capacities and availability of truck drivers is very limited. Extra Loaders arrived and the distribution via Rail has started.
  • North (Poland, Denmark, Sweden and Finland) -  Hinterland situation for 40’ Dry and Highcubes remains stable and as expected releases for 20’ Dry start struggling especially in the southern regions of Poland. Supply ex GTC is planned for near future to feed demand.

Barge Availability​

No impact to report besides the following exceptions:


All Depots operating without major disruptions.

Customer Service

Bookings are received and processed regularly. Reach out to your local customer service representative here.

You can do all your transactions digitally; everything is just one click away! Easy. Online. Everywhere.

We have taken the following measures to keep providing an uninterrupted service for you and to minimize the impact of COVID-19 on your operations:

  • We kindly ask you to review the possibility of covering your shipments by Sea-Waybill instead of Original Bills of Lading, if legally and commercially acceptable.
  • For the surrender of Original Bills of Lading prior to container release at destination, please contact your local office for detailed guidance, they are happy to assist you. Please also consider electronic payment channels to avoid physical contact needs.
  • You can do all your transactions digitally – from placing a booking to sending a shipping instruction. Everything is just one click away!
  • To monitor your shipments, go ahead and use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit the Online Business section at our Hapag-Lloyd website for vessel/container/booking status and sailing schedules information.
  • We are able to offer you instant quotations on Quick Quotes 24/7. Those rates are customized per customer, so you don’t have to worry about getting your best rate.
  • Even though your sales counterpart will not be able to visit you in person, we will continue to stay close to you via phone and where possible even via video chat.
  •  Our teams are fully operational with staff working remotely through laptops and headsets. To make life easier for our employees, we encourage you to send emails instead of phone calls whenever you can.
  • Counters continue to be operational - where allowed by the local government.
  • Check out our Mobile App, that allows you to perform essential tasks from your phone: Quick Quotes, Schedules, Bookings, Track & Trace and many more!
  • Get instant info and updates by subscribing to our CustomerNEWS.
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