Regional Updates in Europe

Updates on the impact of COVID-19 in Europe

Despite the challenging circumstances, we are grateful that our employees in Europe are safe and sound. The majority of them are working from home. You can reach your local customer service representatives as usual via email and telephone. Furthermore, we are happy to report that our vessels are operating as usual and that our service portfolio remains unaffected.
 

+++ last updated on 23 July +++

Terminal Operations

  • France: PSA ANR - this week there is a reduction again towards available gangs due to the holiday period and the 2nd vaccination process and higher sick leaves
  • Benelux:ECT and RWG, in addition to the COVID related labor shortfalls, both expect to have less labor available during the next weeks as many workers will go on holiday leaves as of this week (official holiday start in The Netherlands).
  • UK: SOU: COVID is becoming a topic again rather quickly and DPW SOU already faced some first positive COVID cases while other employees have to go into self-isolation (total 19 from internal and external labor pool).
    LGP: COVID numbers at LGP are also rising again and more people have to be isolated due to track and trace, which is reducing the available resources in some shifts. Also the training of new people is on hold due to the COVID situation and the isolation related to it.

Transport situation

  • France: The situation did not change from last week. Transport capacities remain tight during the summer period with expected restraints as from week 28 onwards on all modes of transport. In order to maintain the service, some of the truck volume will be shifted to rail to serve southern France corridors. Block train solution to Germany cannot take place due to bad weather & high water situation in Germany.
  • UK: Trucking capacities remain tight, the situation has not changed from last week. Due to increased rail volumes, the rail terminal in Manchester faces serious issues, leading to some of the rail vendors have to stop import services until the situation improves. This may lead to delays in the supply of parts of the Northwest.
    Vendors have informed that the coverage of all volumes will be impossible due to holiday season and overall shortage of drivers. Impacts will be seen in delays in transports and positioning dates being postponed.
  • Benelux: Water levels are still very high, Germersheim is actually not working effecting main barge corridors. Athus is not reachable by rail due to rain washed away parts of the rail tracks. Repairs being done mid of August, up to then only truck connection to west ports.
    The situation on the Neckar has improved > Stuttgart is reachable again. Same applies for Kehl & Strasbourg.
    Venlo is open for rail traffics, however barge terminal is still closed due to high water
    Truck capacity decreased by around 50% due to holiday season and truckers on summer leave. This may effects truck transports being postponed.
  • Germany & Central Europe: On-carriage transports to/from Area Benelux and Area Germany & Central Europe are handled via northern and western ports as planned wherever possible. However, due to the effects of the storms, inland transports are currently subject to restrictions and delays in transportations. In some cases positioning for pre- and oncarriages need to be postponed or even be canceled due to barges & trains do not operate and therefore a resulting shortfall of truck capacities. First barges started operating again, however, the impact on transports is still crucial and leads to delays.
  • Poland & Denmark:Situation improved with Polish vendors as demand slows down and more capacity is available in the market. In general, the market is quite stable.
    However, still a tight equipment situation in Denmark

Railway Operations​

  • Hamburg: High utilization of parking spaces and simultaneously high rail traffic in Hamburg ports causing backlogs in the train arrival and departure from/to Hamburg.
    Main impact on Eurogate terminal (approx. 20hrs delay), CTA delay of approx. 5hrs. CTB and CTT are within schedule.

Truck Availability​

Given the circumstances, trucking is running rather smoothly. The situation is being observed closely and all measures are taken to ensure the health and safety of our staff members and partners, while ensuring business continuity despite the current disruptions. These are the exceptions:

  • Hungary: Limited freight border crossings affecting deliveries via terminals DUNAJASKA STREDA and CUNOVO REJKA; a surcharge of EUR250 will be charged for all transport via DUNAJSKA STREDA
    - MILHOSŤ – TORNYOSNÉMETI (Miglecnemeti – Tornyosnemeti)
  • Austria: Delays anticipated when entering/leaving the country due to additional health checks.
  • Italy: Operations running normally.
  • Iberia: Operations running normally
  • Turkey/Piraeus : without interruptions
  • Black Sea (Bulgaria, Georgia, Romania, Russia, Ukraine); East Mediterrean (Syria, Lebanon, Israel); North Africa (Morocco, Tunisia, Algeria, Lybia) and Adriatic Sea (Slovenia, Croatia, Bosnia, Albania, Serbia): All trucking is regular.


Barge Availability​

No impact to report besides the following exceptions:

Depots​

All Depots operating without major disruptions.

Customer Service

Bookings are received and processed regularly. Reach out to your local customer service representative here.

You can do all your transactions digitally; everything is just one click away! Easy. Online. Everywhere.

We have taken the following measures to keep providing an uninterrupted service for you and to minimize the impact of COVID-19 on your operations:

  • We kindly ask you to review the possibility of covering your shipments by Sea-Waybill instead of Original Bills of Lading, if legally and commercially acceptable.
  • For the surrender of Original Bills of Lading prior to container release at destination, please contact your local office for detailed guidance, they are happy to assist you. Please also consider electronic payment channels to avoid physical contact needs.
  • You can do all your transactions digitally – from placing a booking to sending a shipping instruction. Everything is just one click away!
  • To monitor your shipments, go ahead and use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit the Online Business section at our Hapag-Lloyd website for vessel/container/booking status and sailing schedules information.
  • We are able to offer you instant quotations on Quick Quotes 24/7. Those rates are customized per customer, so you don’t have to worry about getting your best rate.
  • Even though your sales counterpart will not be able to visit you in person, we will continue to stay close to you via phone and where possible even via video chat.
  • Our teams are fully operational with staff working remotely through laptops and headsets. To make life easier for our employees, we encourage you to send emails instead of phone calls whenever you can.
  • Counters continue to be operational - where allowed by the local government.
  • Check out our Mobile App, that allows you to perform essential tasks from your phone: Quick Quotes, Schedules, Bookings, Track & Trace and many more!
  • Get instant info and updates by subscribing to our CustomerNEWS.

Additional Information

North Europe (Excluding UK & Ireland) – Adjusted Measures for Pick-up of Empty Containers - Hapag-Lloyd (hapag-lloyd.com)  

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