Regional Updates in Europe

Operational and Customer Service Updates for Europe

Despite the challenging circumstances, we are grateful that our employees in Europe are safe and sound. The majority of them are working from home.

+++ last updated on January 14, 2022 +++

Terminal situation

Antwerp, Belgium

  • PSA: Labour availability increased further compared to last week. Labour at around 70% with a positive trend. The yard situation at PSA Q913 has deteriorated to 85%, the empty park currently stands at 97% and the reefer stack utilization has decreased to 60%.
    Yard for Q869 improved to 67% with reefers at 81% and empty park down to 60%.
    PSA has announced for 2022 to add 400 dockers across all their terminals. Training for the first straddle drivers to be completed mid-February. This will have a positive impact on their labour availability.

    Antwerp Gateway: The gang availability is at around 85%. Yard utilisation increased to 97%, reefer plugs utilisation increased to 71%. Empty park utilisation reduced to 81%. Early MT deliveries by barge and truck are not accepted directly at the yard, only at the EDS depot.

Rotterdam, Netherlands

  • Europe Container Terminals (ECT): Due to COVID related quarantine or sick leave 15% less gang availability. Yard level DDE 76 % DDN 70% with reefer plugs critical 95% (DDE) and 75% (DDN).

  • Rotterdam World Gateway (RWG): Gang availability is at 85% due to COVID related impacts. The yard situation is reduced to 85%. Reefer plugs utilization unchanged at 75%. Cargo opening time for the acceptance of export cargo at RWG is 8 days in advance of vessel ETA.

United Kingdom

  • Southampton Port (SOU): Struggling to reach 7 gangs with 10 required, no improvement compared to last week. Yard currently at critical 109% reducing productivity. Reefers at 96% and MT’s at 75%. Dense fog lead to stoppage of operations. FE2 Al Nefud will perform a discharge call at LGP to ease the yard in SOU on request of DPW SOU. Cargo opening time for the acceptance of export cargo is now 7 days in advance of vessels ETA.
    FE2 and FE3 vessels affected by low productivity with extended port stays and waiting times outside.
  • London Gateway Port (LGP): Gang availability generally good. Yard utilization between 72% - 81%. Still limits all lines for their MT volumes in the yard, currently HL MT’s at 101%.

    Dredging works on berth 2 & 3 from where postponed to allow FE2 Al Nafud for discharge only call, additionally train derailment related repairs have been completed.   

Hamburg, Germany

  • Container Terminal Altenwerder (CTA):Labour availability at 75% - 80% due to COVID related issues. Yard utilisation at a high 87%. Retrofitting of terminal equipment affecting one stacking crane (4% of yard capactity, total of 26 blocks). Scheduled inspection/maintenance of steel for all 14 GC is planned for Q1/2022.

  • Container Terminal Burchardkai (CTB): Labour availability has increased to 90%, COVID related reason. Yard increased at 88% utilization with 63% empties. Planned works on berth 1 and 2 as from January 17, 2022 will influence berth availability.

G.M.P. Le Havre, France

  • Yard utilization is at 100% which is having an negative impact on terminal operations. Reefer stacks are at 100%. Slots for truck rendezvous are completely sold out days in advance, so even if a specific vessel is open for export delivery, trucks cannot enter the yard due to missing slots.

Transport situation

Area North (Poland, Denmark, Sweden and Finland)

  • The inland situation is stable. The Equipment is mostly secured with some limitations of 40 HC in Kolbuszowa and shortage of 20 drys in Gliwice and Brzeg Dolny.

Area Germany & Central Europe

  • Ongoing delays and disruptions affecting entire train network from and to German seaports. Travel times on the regular route are extended, loading may be interrupted and trains may be laid up at short notice. However, situation will be reassessed on daily basis and measures to be communicated proactively. Apart from the points mentioned, no further worsening of the situation in the German hinterland.

Area Benelux

  • The water level is back to normal and CW transports have improved. Truck capacity has also improved slightly and the Benelux Area does not face any major obstacles in this respect.

    Congestions in seaports of Rotterdam and Antwerp are still huge and picking up/redelivering of containers is still a challenge (especially with MoT Barge)

    Equipment is tight regarding 20’ standard units in South Germany but situation is improving, Area is still able to cover customer demand but have to make sometimes more km what has a bit influence on capacity.

Area France

  • The Port terminal congestion and related restrictions on exports are still in place for TDF and Eurofos, but are having less of an impact on the operations compared to the last couple of weeks.

Area United Kingdom/Ireland

  • Storage of both empties and laden exports now becoming a serious issue. Ports are still running at near full capacities and less and less yard availability at empty depots. Area UK/Ireland now also have several off dock storage areas and looking to increase these further. Empty storage at rail terminal now also being affected due to build-up of long-term loaded boxes. On the trucking side, capacities remain a tough challenge.
    All rail services ex Gateway now back up and running (as from January 10, 2022).

Barge Availability
No impact to report besides the following exceptions:

All Depots operating without major disruptions.

Customer Service

COVID-19 preventive rules are coming up in Germany

Bookings are received and processed regularly. Reach out to your local customer service representative here.

You can do all your transactions digitally; everything is just one click away! Easy. Online. Everywhere.

We have taken the following measures to keep providing an uninterrupted service for you and to minimize the impact of COVID-19 on your operations:

  • We kindly ask you to review the possibility of covering your shipments by Sea-Waybill instead of Original Bills of Lading, if legally and commercially acceptable.
  • For the surrender of Original Bills of Lading prior to container release at destination, please contact your local office for detailed guidance, they are happy to assist you. Please also consider electronic payment channels to avoid physical contact needs.
  • You can do all your transactions digitally – from placing a booking to sending a shipping instruction. Everything is just one click away!
  • To monitor your shipments, go ahead and use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit the Online Business section at our Hapag-Lloyd website for vessel/container/booking status and sailing schedules information.
  • We are able to offer you instant quotations on Quick Quotes 24/7. Those rates are customized per customer, so you don’t have to worry about getting your best rate.
  • Even though your sales counterpart will not be able to visit you in person, we will continue to stay close to you via phone and where possible even via video chat.
  • Our teams are fully operational with staff working remotely through laptops and headsets. To make life easier for our employees, we encourage you to send emails instead of phone calls whenever you can.
  • Counters continue to be operational - where allowed by the local government.
  • Check out our Mobile App, that allows you to perform essential tasks from your phone: Quick Quotes, Schedules, Bookings, Track & Trace and many more!
  • Get instant info and updates by subscribing to our CustomerNEWS.
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