Regional Updates in Latin America

Operational and Customer Service Updates for Latin America

+++ last updated on September 24, 2022 +++

Terminal operations

• Ensenada, Mexico: Critical congestion causing delay in container releases

Port Operations:

• Barranquilla, Terminal: Allowed draft is now 8.8 mts only daylight operation for LOA vessels longer than 200 mts. River blockage was solved and BAQ operation is now running 100%.
• Kingston, Jamaica: Terminal: Yard and port congestion continues.
• San Juan, Puerto Rico: Terminal: Hurricane storm affects terminal equipment, vessels operate normally on itineraries and with some crane limitations.
• Puerto Cortes, Honduras: Terminal congestion still persists despite strike being over. Continuous delays during cargo ops, terminal is completely congested with containers and all cargo ops are running slowly (ongoing wk 38)
• Puerto Cabello, Venezuela: Terminal: General delay in the yard due to x-ray scanner congestion, slower yard operations (arround 75%). (ongoing wk 38)
• Veracruz, Mexico: High density in yard and congestion at ICAVE TERMINAL due to volume increase, which impacts trucking availability.
• Ensenada, Mexico: EIT TERMINAL is facing critical levels of congestion beyond nominal max capacity, wich causes a lack of truck availability and impacts on the performance of container release. (ongoing wk 38)
  

Depots

• Nothing to report
  

Trucking availability   

• Venezuela: lack of gas and diesel. Approximately 75% of trucking companies working.

Feeder availability

• X-press : Continue with bi-weekly frequency in Big Island service

Rail

• Mexico : IMEX Rail Ramps are overwhelmed and congested due to high volumes.
  

Service updates

• Nothing to report

Customer Service

Our Online Business section allow you to track your shipment or container, get tariffs and quotations and buy additional freetime.

For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.

For payments, you can use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here.

Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.