Regional Updates in Latin America

Operational and Customer Service Updates for Latin America

+++ last updated on January 17, 2022 +++

Summary

• Brazil - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. All offices are opened but 41% from our employees are still working from home.
  
• Argentina - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are opened but 96% and 78% from our employees are still working from home in Argentina and Uruguay respectively.
  
• Chile - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are opened but 66%, 74% and 80% from our employees are still working from home in Santiago, Viña del Mar and Santa Cruz, Bolivia.
  
• Peru - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are still closed.
  
• Colombia - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices in Cartagena, QSC Bogotá and Bogotá AO are opened but 33% and 98% from our employees are still working from home.
  
• Costa Rica - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are opened but 89% from our employees are still working from home.
  
• Guatemala - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are opened but 85% from our employees are still working from home.
  
• Mexico - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Office in Mexico City is open and the rest remain closed but 98% from our employees of the area are still working from home.
  
• Ecuador - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are opened in Guayaquil but closed in Quito, but 95% of our employees are still working from home.
  

Terminal operations

• Argentina - Bahía Blanca, still continue working at 70% & Buenos Aires still working at 80% capacity.
  
• Paraguay - Still working at 85% capacity
• Ensenada/Amatitan, MX: Both terminals with few cases, although both maintain normal operations so far. Area closely monitoring situation.
• Docau, DR: Experiencing some delays due to lack of stevedores, currently using 7 out of 8 cranes. Applying “Biosafety” protocols to ensure safety of staff and ensure business continuity.
• Buenos Aires, Argentina: Exlogan with increase of COVID cases, had to reduce working gangs form 5 to 3 over last weeks. PM productivity also lowered performance.

Depots

• Port of Arica, Chile: closed due to positive cases.
  

Trucking availability

• LMX Truck drivers staff reduction due to coronavirus impact.
  

Feeder availability

• X-press : Continue with bi-weekly frequency in Big Island SSY, RLA is still under negotiation for 2022.

Rail

• MXLZC: Railway service has been re-stablished, block has ended.   
  
• MXATM: Rail – 10 to 50% less personal (railway service calling every two days)

Customer Service

We encourage customers to use email as the primary method of contact with our Customer Service teams, we are monitoring emails and answering them as expeditiously as possible. For urgent escalations only, you can still use phone calls. However please note that we are experiencing high call volumes and longer than normal waiting times.

Our Online Business section allow you to track your shipment or container, get tariffs and quotations and buy additional freetime.

For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.

For payments, we encourage customers to use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here.

We strongly invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.