+++ last updated on February 2, 2023 +++
Customer Service
Our Online Business section allow you to track your shipment or container, get tariffs and quotations and buy additional freetime.
For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.
For payments, you can use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here.
Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.
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California Central America Express (CCE)
US Gulf - South America East Coast (GS1)
South America - Asia / Loop 1 (AN1)
Asia to South America Eastcoast Service / Loop 2 (AS2)
South America - Asia / Loop 2 (AN2)
Asia Mexico Express (AME1 also known as TPM)
Asia Latin America Service (JCS)
North Europe - South America Westcoast Service (SWX)
West Coast South America Express (MSW)
Mediterranean to South America Eastcoast (MSE) Northbound
Caribbean Express Service (CES)
South America East Coast Service (SEC)
MV CAPE PIONEER originally planned to phase in on SEC service taking the position left by MV AL SAFAT will do a slide to cover a position on GS1 service. The phase in will be performed by MV SEASPAN EMPIRE in Buenos Aires, Argentina on February 11, 2023 with no vessel for voyage 303 SB.
West Coast South America 2 (WS2) service
North Europe-South America East Coast (ECX) Service
Vessel Name | Estimated Time of Arrival | Port | |
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No Vessel / blank sailing | MV CAPE PIONEER V.303SB* | January 17, 2023 | New York (US) |
Phase-in | MV SEASPAN EMPIRE V.306NB | February 11, 2023 | Buenos Aires (AR) |
*Exports will be rolled to next voyage |