Regional Updates in Asia & Oceania

Operational and Customer Service Updates for Asia & Oceania

+++ last update: September 30, 2022 +++

Terminal Operations

Japan

• All ports under normal operations with no major berth delay and congestion.

Korea

• Pusan:  
  PUS average yards levels are at 63%. HJNC, PNIT and HPNT temporarily restrict gate-in moves for local & TS export which is not to be loaded out within 3 days (5 days for TS) to improve yard utilization until further notice.
  
  HJNC average waiting time is 0 to 24 hours, PNIT berth waiting is 30 to 120 hours and HPNT is 0 to 12 hours. GWCT yard utilization is 58% and expected waiting time is 0 to 6 hours. HJNC Yard repair work is scheduled to take place from Jul to Nov. During this period, about 4% of yard utilization will be reduced.

China

• Shanghai:
  The average berth-waiting time is 1 to 2 days at SIPGSD YS4 terminal and 1 to 3 days at WGQ terminal. Overall YS4 yard utilization is 80% and WGQ is 77%. 
  

• Ningbo:
  NBO average yard levels are at 77%. Average berth waiting times of 1 to 3 days. MD2 vessels have shifted to YZCT with waiting times 0.5 to 2 days.  Terminal is slowly recovering from the typhoon effects

• Nansha:
  GOCT terminal average waiting time of 0 to 24 hours. NICT terminal average waiting times 0 to 24 hours.  
  
  
• Yantian:
  For vessel berthing, 12 - 24 hours. The terminals have restricted ship services such as ship repair, AGM inspection, ship & bunker survey, ship supply. All terminals are currently using a contactless mode of cargo operation. COVID-19 preventive and control measures as taken by Customs and local authorities are subject to change and adjust based on COVID-19 developments.
  

• Qingdao:
  Average waiting time is 12 to 48 hours. 
  

• DaChan Bay:
  CGX has priority of Berth on arrival. The terminal has resumed import reefer container operation except import frozen meat/seafood as COVID-19 prevention. Export and Transhipment reefer units are not affected and are handled normally by terminal.
  
  
• Shekou:
  Average port stay times is 0 to 24 hours with average yard utilization at 77%. Contactless Cargo Operation issued by SCCT effective from 20-Jul-2022.  From 01 July 2022, Shekou - SCT/CCT/MCT lifted Vietnam RF fruit products import restriction. Shekou Terminal resumed the discharge operation of IMO 3 DG, IMO 8 DG and NON-DG chemical cargo (Boric Acid (HS CODE: 2810002000)) for Import from 20 July/0000LT. Shekou (MCT/SCT/CCT) has specially extended ETB -7 days gate in policy to South America service (AS2/AN2/JCS) during 12 August 2022 to 30 September 2022. Terminal will review its yard condition again on week 39 if such gate in policy will remain or back to normal ETB -5 days.
  
  
• Dalian
  With the current COVID-19 pandemic requirements at Dalian, the detention calculation will be suspented for cargo discharging at Dalian port within Estimated Time of Arrival from August 29, 2022 until September 16, 2022.

Hong Kong

• Average port stay times is 0 to 12 hours. The current RF yard density and utilization at MTL is 74%.
  

Vietnam

• In VNVUT, TCIT berth waiting time is 4 to 9 hours and SSIT is 0 to 6 hours. Yard Density; TCIT:51%/SSIT:76%/HICT:53%. For Cat Lai, berth is on arrival. The berth waiting time of HICT is 4 to 24 hours. 

Singapore

• The average waiting time is 0 to 12 hrs. Delays are due to bunching vessel. Yard utilization is at 65%. 

Malaysia

• Westports, the average berth waiting time is 0 to 24 hours and yard utilization is around 75%. Delays are from bunching of vessels and berth congestion.

• Northport, berth is on arrival and yard utilization is 70%.
  

Thailand

• Thailand (Laem Chabang) – The berth waiting time of HPT is 3 to 6 hours. Yard utilization: HPT: Terminal C – 38% and Terminal D – 52%. Reason for delays: Vessel bunching, accumulated delays from previous ports. Some vessels having to wait for high tide to arrive/depart. COVID-19 screening onboard process is taking around 0.5-1 hour for every ship.

New Zealand - Auckland

• No specific issue, stops or slow downs.

Australia

• Sydney Patrick terminals: Average 12 hours waiting ON window & av. 24 hours delay OFF window. AUBNE(PATRICK): Berth on arrival ON window & average 12 hours delay off window.

Railway Operations

• No reported issue nor known disruption

Truck Availability

• No reports

Barge / Feeder Availability

• No reports

Depots / Equipment

• No reports

Customer Service

• If you require any assistance please do not hesitate to contact your local customer service representative in East Asia  and Oceania
• For faster BL release at destination, we encourage customers to switch from OBL to SWB however; we do understand that this is not always possible. If any assistance is needed please reach out to your local customer service documentation team.
• Counter services are open for majority of the offices. For Counter Service Operating Hours, please contact your local office.
• Many of our staff are back in office, and our contact center remains fully functioning.
• We recommend that you use our e-tools (Web-Booking and EASI) for submitting bookings and Shipper Instructions.
• For vessel/container/booking status and sailing schedules, please visit the Online Business Suite section on our website.
• Check out the Hapag-Lloyd Navigator tool for an overall glance of your current shipments.
• For Dangerous Good Cargo terminal gate acceptance, remember to send us electronic copies of their Export Hazardous Declarations to be uploaded in your DG bookings.

Office activity

• Taiwan – Full team in the office.
• Shanghai – Full team in the office
• Dalian Office - Dalian office is closed as per local authorities – all staff are working from home.
• Hong Kong – Full team in the office.
• QSCKL and Malaysia – 100% working from office.
• Singapore – 80% working in the office.
• Vietnam – 80% work from office / 100% for counter.
• Thailand – 80% working from office / 100% for counter.
• Cambodia – 100% work from office
• Tokyo: 70% Work in office
• Nagoya: 100% Work in the office.
• Korea: Currently 30% working from office (70% work from home) (150,000 covid every day)
• Australia – 30% working from office
• New Zealand – 30% working from office.