Regional Updates in Asia & Oceania

• Please review the sections below for more details
  

Looking for a specific vessel? Keep track of our vessel updates

Far East Services

Far East Loop 2 (FE2)

• There will be no sailing on week 40 and 46

• There will be no sailing on week 40, week 43 and week 47.
• Linah 026E will phase out week 38, Phase out rotation SIN-YTNHKG-KHH-XMN.
• Cargo to be discharged at HKG. NBO cargo to ROB for MD1 Ningbo call.
• Al Jmeliyah 012 E will phase out week 39. THEA agreed rotation SIN-YTN-HKG-KHH-NBO. All XMN import T/S Via SIN.
• Hanoi Express will phase in week 39.
  

Far East Pacific (FP1) 

• There will be no sailing on week 42 and week 47.
  

Far East Loop 4 (FE4)

• There will be no sailing on week 40 and week 45.
  

Far East Loop 5 (FE5)

• There will be no sailing on week 39, 41 and week 44.
• Week 34 ONE MILAU 038E will double call Laem Chabang with first call for discharging
  
• YM Wisdom 016E will phase out of FE5 service week 39 With SIN, LCH, VUT cargo as direct discharge

Mediterranean Service 1 (MD1)

• There will be no sailing on week 40,43 and 46.
• Linah 027W phase in week 38.
• ONE Fantastic 001W phase in week 48.
  

Mediterranean Service 2 (MD2)

• There will be no sailing on week 40 and 47.
  

Mediterranean Service 3 (MD3)

• There will be no sailing on week 40, 43 and 47.

Asia-North America East Coast (AA7)

• No updates this week
   

IRT Asia Services

Asia Gulf Express 2 (AG2)

• There will be no sailing in week 40.
• YM Orchid 181E phase out in week 41. THEA agreed phase out rotation JEA-SIN-SHA. NBO/XMN/SHK inbound T/S via SIN.
  
• YM Utility 083E phase out in week 45. THEA agreed phase out rotation JEA-SIN-SHK-SHA-NGB.

Asia Gulf Express 3 (AG3)    

• YM Wellbeing 027E phase out in week 44. Phase out rotation SOH - PKG - SIN - HKG - TAO. 

Asia Red Sea 1 (AR1)

• No updates for this week
  

China Australia Service (CAT)

• No vessels in week 41 and 48.
• Bea Schulte 2271N phase out in week 42 at SHA, phase out rotation KHH-SHA, all NGB/SHK imports T/S via SHA onto Wide Juliet 2277S.
  

Japan Pusan Feeder (JP1)

• No schedule updates for this week.
  

Japan Singapore Jakarta Service (JSJ)

• No schedule updates for this week.
  

North Asia - Australia Service (NAX)

• There will be no sailing in week 41.
  

South East Asia - Australia Service (SAL)  

• No schedule updates for this week.

South East Asia - Australia Loop 2 Service (SEA)  

• No schedule updates for this week.
  

South East Asia - Australia Loop 3 Service (S2A)

• Dalian 340N phase out week 42 at SIN. Phase out rotation FRE-TPP-SIN, all TPP/SIN imports for direct discharge.
• MH Green 342S phase in week 42 at TPP to replace Dalian.
  

Vietnam Indonesia Straits Service (VIS)

• No schedule updates for this week.
  

Latin America Asia Services

ANDEX SLING 1 - (AN1)

• Cisnes 2339E omit NGB in week 39 for schedule recovery, NGB import transships via PUS.
  

ASIA MEXICO EXPRESS  (TPM, also known as AME1)

• SEASPAN BRILLIANCE 2327W omit PUS WB in week 38 for schedule recovery, PUS import transships via NGB.
  

ANDEX SLING 2 (AN2)

• MSC TRIESTE FA333R omit PUS WB in week 38 for schedule recovery, PUS import transships via SHA.
  

ASIA SAEC SERVICE 2 (AS2)

• There will be no sailing on week 41.
  

Joint Caribbean Service (JCS)

• There will be no sailing on week 39.
  

EAST AFRICA SERVICE 3 (EA3)

• Kota Gabung 333E will phase out of EA3 on week 40 at TAO, PKL, SIN cargo to be direct discharge. TAO NSA cargo to ROB for direct discharge. SHA laden to be discharged at SIN to connect to AS Caspria. NGB laden to be discharged at Singapore to connect to Kota Setia 0061E
  
• Athena  338W will omit PKL WB week 39 due to low volume

EAST AFRICA SERVICE 4 (EA4)

• NYK Clara 338W omit PKL EB and SHA WB in week 38 due to schedule recovery.
  

ASIA WEST AFRICA SERVICE (AWA)

• No schedule updates this week

Transpacific Services

East Coast Loop 1 (EC1)

• There will be no sailing on week 40.
  

East Coast Loop 2 (EC2)

• There will be no sailing on week 41 and 44
  

East Coast Loop 4 (EC4)

• There will be no sailing on week 41.
  

East Coast Loop 5 (EC5)

• No schedule updates for this week

East Coast Loop 6 (EC6)

• ONE Contribution 054W phase out EC6 in week 43. Phase out rotation / next deployment TBN.
  

Pacific South Loop 3 (PS3)

• ONE Arcadia 065W omit TYO in week 38. No cargo to be loaded ex-RNA for TYO discharge.
• ONE Altair 061W omit PKG in week 39. No cargo to be loaded ex-RNA for PKG discharge.
  
• Conti Crystal 133W omit TYO in week 38. No cargo to be loaded ex-RNA for TYO discharge.

Pacific South Loop 4 (PS4)

• There will be no sailing on week 41.

Pacific South Loop 5 (PS5)

• No schedule updates for this week
  

Pacific South Loop 6 (PS6)

• no schedule updates for this week
  

Pacific South Loop 7 (PS7)

• YM Window 037E phase in week 36 at SIN
  

Pacific North Loop 1 (PN1)

• ONE Cosmos 093W phase out in week 44, with phase out rotation and cargo arrangement TBN.
• San Francisco Bridge 064W week 38 COR TYO-NGO-UKB

Pacific North Loop 2 (PN2)

• Seaspan Falcon 005W phase out to drydock in week 47 with phase out rotation and cargo arrangement TBN.
• PN2: Enhanced service with added port call and rotation change:
• Singapore – Laem Chabang – Cai Mep – Haiphong – Yantian – Yangshan (new) – Pusan (new) - Vancouver – Tacoma – Tokyo - Kobe – Kaohsiung (new) – Hong Kong (new) – Singapore. The change will be effective as of week 41 in Singapore
  
• Proforma change effective ONE Magdalena 008E week 41 position due to PNW rationalization. New rotation: Houston, US --> Yokohama, JP --> Kobe, JP --> Kaohsiung, TW --> Hong Kong, HK --> Singapore, SG --> Laem Chabang, TH --> Vung Tau, VN --> Hai Phong, VN --> Yantian, CN --> Shekou, CN --> Pusan, KR --> Vancouver, CA --> Houston, US

Pacific North Loop 3 (PN3)

• THE Alliance will make changes to the Asia to Transpacific-North West Coast Network by temporarily suspending the PN3 service as of week 41 until further notice.
  
• Last sailing week 39 Seaspan Yangtze 027E in week 39 position. Week 40 no sailing week.

Pacific North Loop 4 (PN4)

• There will be no sailing on week 39.

Far East Pacific Loop (FP1)

• No updates for this week
  

Asia-North America East Coast (AA7)

• There will be no sailing on week 41.
  

Oceania Services

North America Westcoast - New Zealand/Australia (WSN)

• No updates for this week

Typhoon Khanun affects terminal operation in Kaoshiung, Pusan and Ningbo. Waiting time increased up to 48hrs

China

• Ningbo:
  Average waiting time 0.5 to 1 day due to bunching of vessels.
  
  
• Shanghai:
  Average waiting time 0.5 to 1.5 days due to bunching of vessels. Dredging activities from September 28 – October 2, estimated 400m of wharves length will be closed during dredging
  
  
• Qingdao:
  Average waiting time 0.5 to 1.5 days due to bunching of vessels.
  

Korea:

• Pusan:
  Average waiting time 0.5 to 1 day due to bunching of vessels. All Pusan terminal closed from September 29 0800hrs – September 30, 2023 0800hrs due to full moon holiday.
  

• No reported issue nor known disruption

Truck Availability

• No reported issue nor known disruption
  

Barge / Feeder Availability

• No reported issue nor known disruption
  

Depots / Equipment

• No reported issue nor known disruption

• If you require any assistance please do not hesitate to contact your local customer service representative in East Asia  and Oceania
• For faster BL release at destination, we encourage customers to switch from OBL to SWB however; we do understand that this is not always possible. If any assistance is needed please reach out to your local customer service documentation team.
• Counter services are open for majority of the offices. For Counter Service Operating Hours, please contact your local office.
• Many of our staff are back in office, and our contact center is operating normally.
• We recommend that you use our e-tools (Web-Booking and EASI) for submitting bookings and Shipper Instructions.
• For vessel/container/booking status and sailing schedules, please visit the Online Business Suite section on our website.
• Check out the Hapag-Lloyd Navigator tool for an overall glance of your current shipments.
• For Dangerous Good Cargo terminal gate acceptance, remember to send us electronic copies of their Export Hazardous Declarations to be uploaded in your DG bookings.

Keeping your cargo planning in mind, please find below the list of locations that are included in the new measure.
This list displays the number of days for empty container pick up before the vessel FCL cut-off time at the origin port.
This measure is effective from September 18, 2023 to October 14, 2023 for all ports in China and Hong Kong.

• Gate out empty (GOMT) are 7, 10, or 14 days before the FCL cut-off time, including the day of the cut-off. (as per FCL delivery cut-off time in latest booking confirmation). Eg: If the FCL cut-off is on September 28, 2023, empty release starts on September 22, 2023 for 40HC pick up in Shanghai Port.

A few remarks:

• Effective date based on empty pick up date
• Export Detention (MHO) free time will be extended in line with early pick up period.
• Other out-ports offer 14 days GOMT window subject to equipment availability.

There's an update on our booking cancellation process in effect from September 11, 2023.

1. Effective date based on booking cancellation request date, after grace period, booking cancellation fee policy will be re-instated as normal.
2. QQ Spot (QQS)Booking Cancellation fee rule remains unchanged.
3. 3. Booking cancellation fee is applicable to booking cancelled within 3 calendar days prior to ETD of the first intended vessel for all other than Intra Asia trade from September 11, 2023 till October 15, 2023.
   
4. Booking cancellation fee is applicable to booking cancelled within 3 calendar days prior to ETD of the first intended vessel for Intra Asia trade from September 11, 2023 till September 24, 2023.
   
5. The booking cancellation fee amount remains unchanged based on the product. You can get all relevant details here

If you should require additional information, please contact our customer service team at [email protected] who will guide you based on your individual situation.

Here's an update on the booking cancellation policy with effect from September 11, 2023.

Booking cancellation fee policy

1. Effective date based on booking cancellation request date, after grace period, booking cancellation fee policy will be re-instated as normal.
   
   
2. Quick Quotes Spot Booking Cancellation fee rule remains unchanged.
   
   
3. Booking cancellation fee is applicable to booking cancelled within 3 calendar days prior to ETD of the first intended vessel for all other than Intra Asia trade from September 11, 2023 till October 15, 2023.
   
   
4. Booking cancellation fee is applicable to booking cancelled within 3 calendar days prior to ETD of the first intended vessel for Intra Asia trade from September 11, 2023 till September 24, 2023.
   
   
5. Booking cancellation fee amount remains unchanged based on the product, please refer to our tariff for more details.

If you are shipping from Pearl River Delta (PRD) or Yangtze River Delta (YRD), please note the following:

• The calculation rule is based on the Estimated Time of Departure (ETD) of the first intended vessel in the booking confirmation.
• The Booking Cancellation Fee (FIO) is not applicable if there is a change of feeder vessel schedule. The policy remains unchanged for mainline vessels' schedules. (Excluding Quick Quotes Spot booking)
• The booking cancellation fee amount and general conditions remains unchanged based on the product, please refer to our tariff for more details.

From September 1, 2023, we have lifted the booking window restrictions for your shipments. This will be valid till further notice.