Regional Updates in Asia & Oceania

Operational and Customer Service Updates for Asia & Oceania

+++ last update: September 30, 2022 +++

Terminal Operations


  • All ports under normal operations with no major berth delay and congestion.


  • Pusan:  
    PUS average yards levels are at 63%. HJNC, PNIT and HPNT temporarily restrict gate-in moves for local & TS export which is not to be loaded out within 3 days (5 days for TS) to improve yard utilization until further notice.

    HJNC average waiting time is 0 to 24 hours, PNIT berth waiting is 30 to 120 hours and HPNT is 0 to 12 hours. GWCT yard utilization is 58% and expected waiting time is 0 to 6 hours. HJNC Yard repair work is scheduled to take place from Jul to Nov. During this period, about 4% of yard utilization will be reduced.


  • Shanghai:
    The average berth-waiting time is 1 to 2 days at SIPGSD YS4 terminal and 1 to 3 days at WGQ terminal. Overall YS4 yard utilization is 80% and WGQ is 77%. 
  • Ningbo:
    NBO average yard levels are at 77%. Average berth waiting times of 1 to 3 days. MD2 vessels have shifted to YZCT with waiting times 0.5 to 2 days.  Terminal is slowly recovering from the typhoon effects
  • Nansha:
    GOCT terminal average waiting time of 0 to 24 hours. NICT terminal average waiting times 0 to 24 hours.  

  • Yantian:
    For vessel berthing, 12 - 24 hours. The terminals have restricted ship services such as ship repair, AGM inspection, ship & bunker survey, ship supply. All terminals are currently using a contactless mode of cargo operation. COVID-19 preventive and control measures as taken by Customs and local authorities are subject to change and adjust based on COVID-19 developments.
  • Qingdao:
    Average waiting time is 12 to 48 hours. 
  • DaChan Bay:
    CGX has priority of Berth on arrival. The terminal has resumed import reefer container operation except import frozen meat/seafood as COVID-19 prevention. Export and Transhipment reefer units are not affected and are handled normally by terminal.

  • Shekou:
    Average port stay times is 0 to 24 hours with average yard utilization at 77%. Contactless Cargo Operation issued by SCCT effective from 20-Jul-2022.  From 01 July 2022, Shekou - SCT/CCT/MCT lifted Vietnam RF fruit products import restriction. Shekou Terminal resumed the discharge operation of IMO 3 DG, IMO 8 DG and NON-DG chemical cargo (Boric Acid (HS CODE: 2810002000)) for Import from 20 July/0000LT. Shekou (MCT/SCT/CCT) has specially extended ETB -7 days gate in policy to South America service (AS2/AN2/JCS) during 12 August 2022 to 30 September 2022. Terminal will review its yard condition again on week 39 if such gate in policy will remain or back to normal ETB -5 days.

  • Dalian
    With the current COVID-19 pandemic requirements at Dalian, the detention calculation will be suspented for cargo discharging at Dalian port within Estimated Time of Arrival from August 29, 2022 until September 16, 2022.

Hong Kong

  • Average port stay times is 0 to 12 hours. The current RF yard density and utilization at MTL is 74%.


  • In VNVUT, TCIT berth waiting time is 4 to 9 hours and SSIT is 0 to 6 hours. Yard Density; TCIT:51%/SSIT:76%/HICT:53%. For Cat Lai, berth is on arrival. The berth waiting time of HICT is 4 to 24 hours. 


  • The average waiting time is 0 to 12 hrs. Delays are due to bunching vessel. Yard utilization is at 65%. 


  • Westports, the average berth waiting time is 0 to 24 hours and yard utilization is around 75%. Delays are from bunching of vessels and berth congestion.
  • Northport, berth is on arrival and yard utilization is 70%.


  • Thailand (Laem Chabang) – The berth waiting time of HPT is 3 to 6 hours. Yard utilization: HPT: Terminal C – 38% and Terminal D – 52%. Reason for delays: Vessel bunching, accumulated delays from previous ports. Some vessels having to wait for high tide to arrive/depart. COVID-19 screening onboard process is taking around 0.5-1 hour for every ship.

New Zealand - Auckland

  • No specific issue, stops or slow downs.


  • Sydney Patrick terminals: Average 12 hours waiting ON window & av. 24 hours delay OFF window. AUBNE(PATRICK): Berth on arrival ON window & average 12 hours delay off window.

Railway Operations

  • No reported issue nor known disruption

Truck Availability

  • No reports

Barge / Feeder Availability

  • No reports

Depots / Equipment

  • No reports

Customer Service

  • If you require any assistance please do not hesitate to contact your local customer service representative in East Asia  and Oceania
  • For faster BL release at destination, we encourage customers to switch from OBL to SWB however; we do understand that this is not always possible. If any assistance is needed please reach out to your local customer service documentation team.
  • Counter services are open for majority of the offices. For Counter Service Operating Hours, please contact your local office.
  • Many of our staff are back in office, and our contact center remains fully functioning.
  • We recommend that you use our e-tools (Web-Booking and EASI) for submitting bookings and Shipper Instructions.
  • For vessel/container/booking status and sailing schedules, please visit the Online Business Suite section on our website.
  • Check out the Hapag-Lloyd Navigator tool for an overall glance of your current shipments.
  • For Dangerous Good Cargo terminal gate acceptance, remember to send us electronic copies of their Export Hazardous Declarations to be uploaded in your DG bookings.

Office activity

  • Taiwan – Full team in the office.
  • Shanghai – Full team in the office
  • Dalian Office - Dalian office is closed as per local authorities – all staff are working from home.
  • Hong Kong – Full team in the office.
  • QSCKL and Malaysia – 100% working from office.
  • Singapore – 80% working in the office.
  • Vietnam – 80% work from office / 100% for counter.
  • Thailand – 80% working from office / 100% for counter.
  • Cambodia – 100% work from office
  • Tokyo: 70% Work in office
  • Nagoya: 100% Work in the office.
  • Korea: Currently 30% working from office (70% work from home) (150,000 covid every day)
  • Australia – 30% working from office
  • New Zealand – 30% working from office.

Vessel updates and port changes per vessel

Far East Loop 5 (FE5)

  • MV YM WELLSPRING 013W will be calling Bremerhaven, DE to minimize the waiting time for your import cargo.
    Estimated Time of Arrival at Bremerhaven: September 16, 2022.
    • Cargo transshipment to ScanBaltic destinations
    • Carrier haulage solutions from Bremerhaven into Central European final destinations
    • Terminal details:
      North Sea Terminal Bremerhaven
      Senator Borttscheller Str. 14
      27568 Bremerhaven

Far East Loop 2 (FE2)

  • MV ONE TRIUMPH V. 019W will be calling Wilhelmshaven, DE to minimize the waiting time for your import cargo.
    Estimated Time of Arrival at Wilhelmshaven: September 19, 2022.
    • Cargo transshipment to ScanBaltic destinations
    • Carrier haulage solutions from Wilhelmshaven into Central European final destinations
    • Terminal details:
      Eurogate Container Terminal
      Ozean-Pier 1
      26388 Wilhelmshaven

September 2022 - export empty container pickup timeline and booking window for China and Hong Kong

  • From September 1, 2022 the booking window restrictions to book cargo on post-Golden Week sailings has been lifted.
  • From September 15, 2022 the empty pickup policy timeline has changed for China and Hong Kong. The list of locations is shown below with the number of days for empty container pickup before the Estimated Time of Arrival (ETA) at the origin port, divided into container types.

  • Export - empty container pickup days before ETA at origin port
 Port 20' 40' 40'HC 40'RF
Shanghai - China 14 14 14 14
Ningbo - China 14 14 14 14
Qingdao - China 14 14 14 14
Tianjin - China 14 14 14 14
Dalian - China 14 14 14 10
Xiamen - China 14 14 14 10
Nansha - China 14 14 14 10
Shekou - China 14 14 14 10
Da Chan Bay - China 14 14 14 10
Yantian - China 14 14 14 10
Hong Kong - Hong Kong 14 14 14 14
  • Other outports apply 14 days empty pickup before ETA subject to equipment availability.

Golden week 2022, South China early gate-in and free storage period policy

The Golden Week in Mainland China is approaching. Keeping your cargo planning in mind, with the support from terminals, we would like to provide early gate-in for South China.

  • Early gate-in is applicable for export GP laden container.
  • Gate-in policy for DG/RF/OOG/Special containers remain unchanged.
  • Please keep in mind that the vessels and sailing dates detailed below are subject to change based on the latest schedules.
  • Free storage will be extended in line with the early gate-in period only for Nansha and Da Chan Bay.
Port of Loading Vessel Voyage Service Estimated Time of Arrival (ETA) Early gate-in before ETA
NanSha ATHENA 199W EA3 October 2 2022 15 Days
  COSCO KOREA 077W AWA October 2 2022 15 Days
  COSCO AQABA 067W SA2 October 3 2022 15 Days
  KOTA MAKMUR 239W EA4 October 4 2022 15 Days
Da Chan Bay MIRADOR EXPRESS 003W CGX October 2 2022 14 Days
  DALLAS EXPRESS 005W CGX October 5 2022 14 Days
Shekou AL QIBLA EXPRESS 026W MD1 October 1 2022 10 Days
  AL JASRAH 024W MD2 October 2 2022 10 Days
  EVER USEFUL 162W CKX October 3 2022 10 Days
  MSC VIRGO FA239A AN2 October 4 2022 10 Days
  COSCO AQABA 067W SA2 October 4 2022 10 Days
  WAN HAI 522 E010 AA7 October 6 2022 10 Days
  YM MOVEMENT 064W AG2 October 8 2022 10 Days
  SOUTHAMPTON EXPRESS 032W AG3 October 8 2022 10 Days
  MSC ELISA FA225A AN2 October 8 2022 10 Days
  AL RIFFA 020E MD1 October 8 2022 10 Days
  LEVERKUSEN EXPRESS 041E MD3 October 8 2022 10 Days
  ZEUS LUMOS 007WI MD2 October 9 2022 10 Days
  WAN HAI 611 W061
AR1 October 12 2022
10 Days
Yantian* For container gate-in from Sept 24 to Sep 30 2022       10 Days

* Yantian will resume the gate policy 7 days before ETA after Oct 1, 2022


To assist your cargo planning, you can use our vessel tracker to view our vessels' latest Estimated Times of Arrival and Departure. If you should require additional information, please contact our customer service team at your location, who will guide you based on your individual situation. As an alternative, please send a mail to [email protected] for more detailed information.

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