Hapag-Lloyd’s web solution for booking enhances your entire booking process. It’s easy to handle, available around the clock, and provides high data quality for your bookings.
Start your booking request with one click and the tool guides you through the process in just a few steps: from contract/quotation data via the routing including schedule, cargo, and equipment, and finally to a review section to manage all your bookings in one place.
24/7 Availability
Access the booking solution anytime and anywhere.
Easy Handling
Make your booking in just a few steps.
High Data Quality
Data verification prior to submission supports higher data quality and fast process time.
With our web solution, you can easily book your shipment and keep an overview of all bookings. These are the functionalities at a glance:
Create a new booking with our wizard in just a few steps to completion.
Find all your recent bookings with Hapag-Lloyd in the 'My Bookings' section. They are categorized as follows:
Use the 'Template List' for repetitive bookings, taking advantage of tailor-made template. On the Template List page, you will find all templates you have created that can be used for a new booking based on the same data.
Booking amendment needed? Submit the required information quickly and simply using the clear and easy-to-fill-in Booking Amendment web form to send a cancellation or update request.
* Currently, the service is available in the following countries: Angola, Argentina, Australia, Austria, Bahrain, Belgium, Bolivia, Brazil, Canada, Cambodia, Cameroon, Chile, China, Columbia, Congo, Croatia, Czech Republic, Denmark, Dominican Repubalic, Ecuador, Egypt, El Salvador, Finland, France, Germany, Ghana, Greece, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Italy, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Liechtenstein, Luxembourg, Malaysia, Mauritius, Mexico, Monaco, Morocco, Netherlands, New Zealand, Nicaragua, Nigeria, Pakistan, Panama, Peru, Poland, Portugal, Puerto Rico, Qatar, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Uruguay, USA**, Venezuela, Vietnam.
** Not applicable for Long Beach, US. Please send the amendment requests via email as usual.
Please have a look at our User Guide, where you will find clear step-by-step instructions on how to amend your booking.
You can complete your bookings with one of the additional services below:
Protect your shipment from any rollovers with just a few clicks and get your cargo shipped on time.
Purchase container-detention time for your shipments after placing a booking in addition to the free-time tariffs.
Get online access to our high-class cargo insurance for selected countries and feel at ease knowing that your cargo is insured against most risks during its journey with us.
To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.
There is no need to retype frequently used data when making a new booking. Our Web Booking product offers a template as well as a booking copy function for your convenience.
No worries, we have you covered. Your entries are saved whenever you advance to the next screen in our wizard. We also save your data as a draft when you leave the session before being able to finish your web booking.
We automatically verify your booking data before submission. This way, we ensure that we have all information we need to send you a booking confirmation as quickly as possible.
The Booking Amendment feature can be accessed from your usual login and no special access is required. Currently, the service is available in the following countries: Angola, Argentina, Australia, Austria, Bahrain, Belgium, Bolivia, Brazil, Canada, Cambodia, Cameroon, Chile, China, Columbia, Congo, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Finland, France, Germany, Ghana, Greece, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Italy, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Liechtenstein, Luxembourg, Malaysia, Mauritius, Mexico, Monaco, Morocco, Netherlands, New Zealand, Nicaragua, Nigeria, Pakistan, Panama, Peru, Poland, Portugal, Puerto Rico, Qatar, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Uruguay, USA*, Venezuela, Vietnam.
* Not applicable for Long Beach, USA. Please send the amendment requests via email as usual.
You can access the Booking Amendment web form in two ways:
Using our web page.
Using the Hapag-Lloyd Navigator.
Click the Booking Amendment in the menu. Enter the correct booking number, select the
“Amendment” radio button, and select the appropriate change request reason from
the drop-down list. Check the email address and change if not correct, then
click submit. For more information, please refer to the User Guide.
Note: The booking number will automatically be pre-entered into the booking number field if you access the web form the Navigator.
Yes, after entering the correct booking number, you can select the “Cancel booking” radio button
within the form, select the appropriate cancellation reason from the drop-down
list, check the email address (change if not correct), and click the submit
button. For more information, please refer to the User Guide.
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