Hapag-Lloyd’s web solution for booking enhances your entire booking process. It’s easy to handle, available around the clock, and provides high data quality for your bookings.
Start your booking request with one click and the tool guides you through the process in just a few steps: from contract/quotation data via the routing including schedule, cargo, and equipment, and finally to a review section to manage all your bookings in one place.
24/7 Availability
Access the booking solution anytime and anywhere.
Easy Handling
Make your booking in just a few steps.
High Data Quality
Data verification prior to submission supports higher data quality and fast process time.
With our web solution, you can easily book your shipment and keep an overview of all bookings. These are the functionalities at a glance:
New Booking
Create a new booking with our wizard in just a few steps to completion.
My Bookings
Find all your recent bookings with Hapag-Lloyd in the 'My Bookings' section. They are categorized as follows:
- List of non-completed booking requests: Here, you can find all booking requests that have not been completed or submitted to Hapag-Lloyd yet. Based on this, you have the option to complete and submit as required or create a new booking.
- List of submitted booking requests: Here, you can see all booking requests that have been completed and submitted to Hapag-Lloyd. You also have the option to copy a booking to quickly start a new booking based on the same data.
- List of confirmed bookings: Here, you can see all booking requests that have already been confirmed by Hapag-Lloyd. You also have the option to copy a booking to quickly start a new booking based on the same data.
Template List
Use the 'Template List' for repetitive bookings, taking advantage of tailor-made template. On the Template List page, you will find all templates you have created that can be used for a new booking based on the same data.
Booking Amendment*
Booking amendment needed? Submit the required information quickly and simply using the clear and easy-to-fill-in Booking Amendment web form to send a cancellation or update request.
- It's even faster using the Hapag-Lloyd Navigator: Save yourself the hassle of keying in the booking number by accessing Booking Amendment using the Navigator, where the booking number is already prefilled in the form.
- Have a look and try the new version of our Booking Amendment feature now and get excited about future improvements.
* Currently, the service is available in the following countries: Angola, Argentina, Australia, Austria, Bahrain, Belgium, Bolivia, Brazil, Canada, Cambodia, Cameroon, Chile, China, Columbia, Congo, Croatia, Czech Republic, Denmark, Dominican Repubalic, Ecuador, Egypt, El Salvador, Finland, France, Germany, Ghana, Greece, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Italy, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Liechtenstein, Luxembourg, Malaysia, Mauritius, Mexico, Monaco, Morocco, Netherlands, New Zealand, Nicaragua, Nigeria, Pakistan, Panama, Peru, Poland, Portugal, Puerto Rico, Qatar, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Uruguay, USA**, Venezuela, Vietnam.
** Not applicable for Long Beach, US. Please send the amendment requests via email as usual.
What’s New?
- From now on, up to 10 “Amendment Types” can be requested for one booking for each amendment request.
- You can now make an even more precise “Amendment Type” by selecting by subtype from a user-friendly drop-down menu.
- You also have the option to select the reason for your change from the “Reason” drop-down menu to avoid possible follow-up questions and to speed up the processing time of your request.
- You can use the document upload function to add additional documents to your amendment request (max. 3 MB in total).
- In any case, you will receive an email notification from our Hapag-Lloyd team as soon as we have resolved your request.
How to amend a booking?
Please have a look at our User Guide. There you will find a clear step by step explanation on how to amend your booking.
- Less typing: Your data is prefilled based on the Hapag-Lloyd quotation number
- Start now – complete later: Your input is saved as a draft when you leave and you can complete your booking at any time later.
- Faster booking confirmation: Data verification prior to submission supports higher data quality, which leads to a faster booking confirmation.
- Various container types: Easily book reefer, out-of-gauge and dangerous cargo with all necessary data.
- Instant Booking Number: Receive your booking number upon submission of your booking request.
- Complete transparency: Have an overview of all bookings’ statuses throughout your organization with the booking list.
- Templates available: Reuse data through the “copy booking” and “template function” for repetitive cargo and frequent routes.
- Easy amendment: Use the clear and easy-to-fill-in web form to send your amendment request.
- Register for our Online Business and go to the Booking web solution.
- Insert your data in each tab of the tool.
- Click on ''Submit'' on the ''Review & Complete'' tab to finalize your booking
- Optionally, you can add further services to your existing booking.
- For further information, please refer to the User Guide for Booking.
You can complete your bookings with one of the additional services below:
Protect your shipment from any rollovers with just a few clicks and get your cargo shipped on time.
Purchase container-detention time for your shipments after placing a booking in addition to the free-time tariffs.
Get online access to our high-class cargo insurance for selected countries and feel at ease knowing that your cargo is insured against most risks during its journey with us.
To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.
There is no need to retype frequently used data when making a new booking. Our Web Booking product offers a template as well as a booking copy function for your convenience.
No worries, we have you covered. Your entries are saved whenever you advance to the next screen in our wizard. We also save your data as a draft when you leave the session before being able to finish your web booking.
We automatically verify your booking data before submission. This way, we ensure that we have all information we need to send you a booking confirmation as quickly as possible.
The Booking Amendment feature can be accessed from your usual login and no special access is required. Currently, the service is available in the following countries: Angola, Argentina, Australia, Austria, Bahrain, Belgium, Bolivia, Brazil, Canada, Cambodia, Cameroon, Chile, China, Columbia, Congo, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Finland, France, Germany, Ghana, Greece, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Italy, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Liechtenstein, Luxembourg, Malaysia, Mauritius, Mexico, Monaco, Morocco, Netherlands, New Zealand, Nicaragua, Nigeria, Pakistan, Panama, Peru, Poland, Portugal, Puerto Rico, Qatar, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, Uruguay, USA*, Venezuela, Vietnam.
* Not applicable for Long Beach, USA. Please send the amendment requests via email as usual.
You can access the Booking Amendment web form in two ways:
Using our web page.
Using the Hapag-Lloyd Navigator.
Click the Booking Amendment in the menu. Enter the correct booking number, select the
“Amendment” radio button, and select the appropriate change request reason from
the drop-down list. Check the email address and change if not correct, then
click submit. For more information, please refer to the User Guide.
Note: The booking number will automatically be pre-entered into the booking number field if you access the web form the Navigator.
Yes, after entering the correct booking number, you can select the “Cancel booking” radio button
within the form, select the appropriate cancellation reason from the drop-down
list, check the email address (change if not correct), and click the submit
button. For more information, please refer to the User Guide.
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