Hapag-Lloyd Colombia - Issue and Release of Import Cargoes

Watching over the health of our employees, the representatives of our clients and the community in general, we establish the following procedures for the handling of documents and releases in our offices.

This new procedure is based on the latest customs provisions according to Memorandum 00054 of March 24 issued by DIAN.

As of March 30, 2020, Hapag-Lloyd Colombia Ltda. has decided to operate all its operations remotely from home.

The hours of attention to receive your requests for issuance and/or release via email of import charges are from Monday to Friday from 08:00 to 14:00 it.

Therefore, there will be no face-to-face Counter service in our offices. Attention is via e-mail.

First - Client must ensure that all payments are confirmed by our finance area and the payment supports sent to the email [email protected].

All Import customers must send an email with the complete documents exclusively, according to the port of discharge, to the following email addresses:

• Carga arribada por CTG [email protected]
• Cargo arrived by BUN, SMA and BAQ [email protected]

Clients with B/L original issued in origin must send the following documents via email: (request must be by BL)

EMAIL SUBJECT: BL # NUMBER / ARRIVAL PORT

• Name and scanned identity card of the person requesting and responsible for the process.
• In case this request comes from a person other than the B / L consignee, a copy of the power of attorney signed by the consignee must be attached - (power previously filed).
• Original B / L scanned front and back showing terms and conditions of the BL, the numbering thereof, with signature and stamp of the consignee.
• Format of letter of request completed, signed and sealed by the legal representative of the consignee, accompanied by the current chamber of commerce and the signer's ID. This format can be downloaded from our website: https://www.hapag-lloyd.com/en/offices-localinfo/latin-america/colombia.html#tab=ti-local-documents-colombia
• Completed and validated the indicated documentation, Hapag-Lloyd or its representative, as the case may be, will send the order of release (Customer Release) within 4 business hours to the email of the applicant.

Clients with B/L Issuance in Colombia: You must send the following documents via e-mail: (request must be by BL)

EMAIL SUBJECT: NUMBER OF THE BL # ARRIVAL PORT

• Name and scanned ID of who requests the procedure and who is responsible.
• In case this request comes from a person other than the B / L consignee, a copy of the power of attorney signed by the consignee must be attached - (power previously filed).
• Completed and validated the indicated documentation, Hapag-Lloyd or its representative as the case may be, will send the original digital BL and the order of release (Customer Release) within 4 business hours to the email of the applicant.

RELEASE for BL ENDORSED: You must send the following documents via e-mail: (request must be by B/L)

EMAIL SUBJECT: NUMBER OF THE B/L # ARRIVAL PORT

• Name and scanned ID of who requests the procedure and who is responsible.
• In case this request comes from a person other than the B / L consignee, a copy of the power of attorney signed by the consignee must be attached - (power previously filed).
• Attach a copy of the BL Son (if applicable).
• Endorsement ratification letter, if you do not have BL child.
• Completed and validated the indicated documentation, Hapag-Lloyd or its representative as the case may be, will send the original digital BL and the order of release (Customer Release) within 4 business hours to the email of the applicant.

The comodato agreements will continue to be down loaded from the usual website.