Penang, Malaysia - Demurrage Collection Policy
With effect from July 3 2020, we will change the demurrage collection policy in Penang, Malaysia. Demurrage invoices for Penang terminal will be issued and collected directly by Hapag-Lloyd, with no Involvement from Penang terminal prior releasing of delivery order / laden containers for import shipments.
The said process change will be applicable for all container that needs to be gated out from Penang terminal effective 3rd July 2020. Please be advised that the Demurrage will be calculated and invoiced based on HL Standard Demurrage Tariff, which can be viewed on our website (Malaysia Import Demurrage).
The remittance advice with detail of the invoice numbers should be e-mailed to the attention of, email address
[email protected]. If payment advice is not received, Delivery Order / laden containers will not be released.
More details on how to reach Hapag-Lloyd Office for Container Deliver order and where to find the relevant DI Validity Date information on terminal system. Please refer to attached Appendix on page 2.
Appendix:
In our effort to improve the efficiency in handling container release order timely, Hapag Lloyd requires Customers to:
Prioir to vessel arrival Customer or appointed Forwarding Agent must send DICU# and Container Pick-Up Date informing when they intend to take delivery of their container(s) to Hapag-Lloyd office at email ID: [email protected].
Note:
CU asking for Pick-up date as Friday, must ensure that the container(s) pick-up is arranged on said Friday, failing which Hapag-Lloyd can only assist to reset with New DI Validity Date on following Monday and this will incur additional demurrage for Saturday and Sunday.
Hapag-Lloyd Office will calculate if any applicable Demurrage and send Invoice to Customer for payment
Customers must make the payment and send remittance advice with details of the invoice numbers to Hapag-Lloyd Office at earliest (email at [email protected]).
Once invoice is paid, Hapag-Lloyd Office will approve the Delivery Instruction (DI) with DI Validity Date on Terminal system.
Customers must take delivery of their container(s) before the DI Validity Date expiry, failing which terminal will not release the container(s) and we need to repeat above four steps.
Note:
- Once delivery instruction with initially provided pickup date is approved by Hapag-Lloyd on the terminal system, then will not accept any request to change or reset the DI Validity Date to earlier pick-up date.
- Hapag-Lloyd will also not refund for any early pick by consignee/forwarding agent. So must plan the transport accordingly
Please be adviced that terminal Gate Pass for Container release is validated against DI Validity Date, only Hapag-Lloyd can request changes/update to DI Validity Date.
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