China - One Service Mailbox

With the recently launch of new commercial structure in Mainland China and Hong Kong S.A.R. One of our important changes is “one single mailbox” for all your customer service related inquiries. The aim is to offer our valued customer an ease way to communicate with us.

Starting from October 19, 2020 onward except Shipping instruction and B/L amendment, please send your customer service related inquires to below Mailboxes,

For Mainland China:
[email protected]

For Hong Kong S.A.R.:
[email protected]

Customer service related mailboxes other than above two will be terminated in the same time.
Shipping instruction and B/L amendment mailboxes remain unchanged
Please contact your local Hapag-Lloyd office for more information.