Saudi Arabia

Hapag-Lloyd offers a number of e-Business products designed to assist the customers in delivering your

*Bookings

*Shipping instructions

*Event reporting such as schedule deviations or vessel departure notifications

Please refer to e-Business solutions where we offer Bilateral EDI, Online Business, INTTRA, various e-mail solutions and mobile solution.

Please contact your local Hapag-Lloyd representative to receive more information.

Access country documentation and operational requirements here:-

Go to **hapag-lloyd.com → Local Information / Country Requirements** (select origin/destination country) for documentation rules, customs requirements and restrictions.  

- If you can’t find it, contact your local Hapag‑Lloyd office/customer service with the POD/POL and commodity details for the latest guidance.

Go to Hapag-Lloyd Website and click on "Log In" in the top right corner. Click on "Not Registered Yet?", fill in the required information and click "Continue". Enter the email ID you would like to register and click "Continue". Enter the verification code sent to the registered email ID and click "Continue". Complete the registration details and click "Continue".

If your company already has an account with Hapag-Lloyd, you will receive  web access to your company's account.

If your company does not have an existing account with Hapag-Lloyd, you will receive an email including a link to the Company Registration Web Form which please complete and submit.

Hapag-Lloyd offers a number of e-Business products designed to assist the customers in delivering your:

- Bookings.

- Shipping instructions.

- Event reporting such as schedule deviations or vessel departure notifications.

Please refer to the Online Business Suite and explore the available Digital Solutions related to Quotation, Booking, Additional Services, Documentation, Tracking, Finance, Import, and more.

You can also explore the Hapag-Lloyd's API Products and the Bilateral EDI solutions.

You can explore Hapag-Lloyd's available services though Hapag-Lloyd website. Go to "Services & Information" from the top bar, click on "Routes & Trades",  select "Service Explorer" and enter your Start and End points.

You can also check our web Schedule to view the available sailings. Go to Hapag-Lloyd Website Online Business Suite and click on "Schedule" from the sidebar, enter you request details, and click on "Search".

There is no specific cargo weight limitation in the US but there is a limitation under the name of " Gross Vehicle Weight" regulation which includes Cargo weight, Cargo packing weight, entire container contents, Chassis and Truck weight. Furthermore there are restrictions on the distribution of weight which means that if cargo weight is within the cargo weight guideline, it can still be overweight per local, state and federal law. With this reason it is very difficult for Carrier to confirm whether or not your cargo can be transported to the US inland location.

Please refer to more information here.

You can check the Vessel Schedule through Hapag-Lloyd Website. Go to the Online Business Suite and click on "Schedule" from the sidebar, enter you request details, and click on "Search".

Please refer to Product Brochure page for “Container Specification”.

Please refer to Online Business / Tariff / Local Surcharges.

All details regarding the location and contacts for our worldwide offices are available on our website.For your guidance please refer to the section “Offices” on the main webpage.

You can subscribe to our newsletter via the following link: Newsletter
Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.

If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link below and click on "Find":
Request Password

New users can register for an account to the Online Business Suite via the link below: New User
Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account.
This will take a maximum of two working days.  

Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.  

Generate a real-time quotation with just one click and make your booking immediately, please use this link: Quick Quotes / Quick Quotes Spot

Please refer to  Tariff / Detention / Demurrage 

If you have User ID and password for our website, please refer to My Shipment or

Import Overview section to check Detention/Demurrage for particular shipment or container selected. 

Please refer to our Fleet / Vessels, which includes both Hapag-Lloyd vessels and Chartering vessels, you can download the certificate information from there.

If you would like to have a vessel certificate for partner vessel, Please contact your local Hapag-Lloyd Customer Service representative in your Area to get more information.

Please refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.

Please refer to Product Brochure page for “Container Specification”.

Weight restriction might be applied on certain services, please contact your local Hapag-Lloyd representative for more information.

For a proper overview on how to place a booking, please visit our web Booking User Guide.

You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo).For Quick Quote Spot, this is an instant booking confirmation. 

Please refer to our Quality Promises.

At the moment to place your booking, please add in remarks section: "Food Grade container required"

At the Booking stage, under Containers & Cargo click on "Configure" then enter the cargo description and weight then click on "Continue". Under Additional Requirements, choose Additional Cargo Information and tick on Flexi bag/flexi tank for flexi shipments. 

For a food grade needs, on the same screen, select Container Requirements, then under Extra Requirements tick Food/Wine grade. 
Click on "Continue" to save the requests.  Your requests will be saved in the booking and reflected in our system once the booking is processed.

Other special requests are available under Additional Requirements.

Note: Special requests are subject to operational availability and approval and may incur additional charges. 

You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file. If booking was automatically rejected, the reason will appear in the first page of the file.

You have to validate if quotation has Inland service. After that, in your booking request you may put received/delivered at your door (CH). To get information and guidelines for Hapag-Lloyd's inland business, check the following link: inland

Please check the available container types at Track

The mandatory data for placing a booking are:

Valid quotation/contract number

Validity routing (POL and POD)-

Container quantity and type

Empty container from the depot (date and hour)

Cargo description and HS Code

Cargo weight and unit of measurement

You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo). Please refer to our Quality Promises by clicking on the following link: Quality Promises

You can easily download your booking confirmation on the next link: Navigator - Related Documents - Booking Confirmation

In order to cancel your booking, please use the Booking Amendment tool.
Click on the  Booking Amendment link below: 
Booking Amendment
After entering the correct shipment number, you can select the “Cancel booking” radio buttonwithin the form, select the appropriate cancellation reason from the drop-downlist, check the email address (change if not correct), and click the submitbutton. For more information, please refer to the User Guide: User Guide  

In order to amend your booking, please use the Booking Amendment tool.
Click on the  Booking Amendment link below: Booking Amendment
Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator: Navigator

Our Booking solution offers a template as well as a booking copy function for your convenience.
Please go to our Booking solution and find the relevant booking by using "COPY" booking, available at List of Bookings

In order to change destination (COD), please use the Booking Amendment tool.
Click on the  Booking Amendment link: Booking Amendment . Enter the correct shipment number, select the“Amendment” radio button, and select the appropriate change request reason fromthe drop-down list. Check the email address and change if not correct, thenclick submit.
Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator: Navigator

You can extend your freetime via our Additional Freetime solution.
You can buy Additional Freetime in three ways:
A: Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool: Booking. Additional Freetime will be available after you have completed your booking.

B: Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution ADFT

C: Enter your login credentials and log in to the Hapag-Lloyd Navigator - Navigator. Additional Freetime will be available for your shipment in the section Additional Products.

You can extend your freetime via our Additional Freetime solution

Please check the available container types at container.

Please log into our online booking tool here: new-booking-solution, input your rate reference and then select routing/schedule. If the vessel is not open for space, you will see a closed indicator.

To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.

In order to amend your booking, please use the Booking Amendment tool on Hapag-Lloyd Website.Go to the Online Business Suite -> Book -> Booking Amendment.

Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the amendment web form from the Navigator App.

You can request your quotation with the inland service by selecting "Door" at origin or destination or both.
You can also book the inland service at the booking stage by "searching for Door Location" at the Routing Details section. Enter the "Start" and/or "End" points and the system will propose the routing (including the inland leg) and then submit the booking as usual.
For more information about our Inland Service, visit our Middle East Inland Services page.

You can book your Import Delivery via the On-Carriage Instructions tool on Hapag-Lloyd Website.

Go to the Online Business Suite -> Import -> On-Carriage Instructions. Enter the booking number and click "Search".

Follow the guided form and insert all the required on-carriage details such as the delivery address, and the delivery date and time, and then click "Submit".

In order to cancel your booking, please use the Booking Amendment tool on Hapag-Lloyd Website.

Go to the Online Business Suite -> Book -> Booking Amendment. Enter the correct shipment number, selectio the "Cancel Booking" radio button, select the appropriate cancellation reason from the drop-down list, check the email address (change if not correct), and click the submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the amendment web form from the Navigator App.

In order to cancel your booking, please use the Booking Amendment tool on Hapag-Lloyd Website.

Go to the Online Business Suite -> Book -> Booking Amendment. Enter the correct shipment number, selectio the "Cancel Booking" radio button, select the appropriate cancellation reason from the drop-down list, check the email address (change if not correct), and click the submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the amendment web form from the Navigator App.

In order to cancel your booking, please use the Booking Amendment tool on Hapag-Lloyd Website.

Go to the Online Business Suite -> Book -> Booking Amendment. Enter the correct shipment number, selectio the "Cancel Booking" radio button, select the appropriate cancellation reason from the drop-down list, check the email address (change if not correct), and click the submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the amendment web form from the Navigator App.

In order to cancel your booking, please use the Booking Amendment tool on Hapag-Lloyd Website.

Go to the Online Business Suite -> Book -> Booking Amendment. Enter the correct shipment number, selectio the "Cancel Booking" radio button, select the appropriate cancellation reason from the drop-down list, check the email address (change if not correct), and click the submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the amendment web form from the Navigator App.

In order to cancel your booking, please use the Booking Amendment tool on Hapag-Lloyd Website.

Go to the Online Business Suite -> Book -> Booking Amendment. Enter the correct shipment number, selectio the "Cancel Booking" radio button, select the appropriate cancellation reason from the drop-down list, check the email address (change if not correct), and click the submit.

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the amendment web form from the Navigator App.

Online self‑check — look up your booking/shipment in Online Business Suite / Navigator or Web‑Booking.

The system shows whether DG validation/approval is complete or if documents are missing.

Please refer to Online Business Suite -> Quote -> Detention and Demurrage Tariffs.
If you are a registered user, please refer to Import section and use the D&D Calculator for a particular shipment or container selected. 

You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file. 
If booking was automatically rejected, the reason will appear in the first page of the file.

You may use the "Duplicate" funtion available in "My Bookings" App on Hapag-Lloyd Website. Go to the Online Business Suite -> Book -> My Bookings.

Search for and/or select the booking you would like to copy and click on "Duplicate".

You may also use the "Template" functionality to use a single template for multiple bookings creation. For more details, please refer to User Guide.

You can extend your freetime via our Additional Freetime Destination solution.

You can add Additional Freetime Destination directly to your Quotation: 

1- Log into the Hapag-Lloyd Online Business Suite and go to  New Quote. 

2- Add Additional Freetime Destination directly during the Quotation stage. 

3- After getting a quote go to the Booking tool. 

4- Enter your Quotation number and Additional Freetime Destination will automatically be added to your booking. 

 You can also add Additional Freetime Destination to an existing Booking :

1- Go to the Additional Services page in the Online Business Suite and click on Additional Freetime Destination. 

2- Enter your Booking number, agree to the terms and conditions, and click on “Purchase Additional Freetime Destination”.

You may purchase Shipping Guarantee after placing your booking to protect your shipment from any rollovers for the full sea transport, including transshipment ports.  Go to the Additional Service page in the Online Business Suite,

click on Shipping Guarantee, enter your booking number, accept the Terms & Conditions, and complete your purchase. Alternatively, you can use the Navigator in the Hapag-Lloyd Online Business Suite and select Shipping Guarantee for your confirmed shipment.

Visit our Shipping Guarantee page for more information about this product.
For alternative Space Guarantee options, please contact your Sales Representative.

Yes, you can avoid emission by adding Ship Green to your shipment. 

During Quotation: Directly add Ship Green to your quote and Ship Green will then be automatically applied to all bookings made ith this quote.

Also, you can add Ship Green to your existing bookings. Go to the Additional Service page in the Online Business Suite, click on Ship Green, enter your booking number, and complete your purchase by choosing your emission avoidance and accepting the Ship Green terms. Alternatively, you can use the Navigator in the Hapag-Lloyd Online Business Suite and select Ship Green for your confirmed shipment.

Visit our Ship Green page for more information about the product.

The mandatory data for placing a booking are:

- Valid quotation/contract number

- Validity routing (POL and POD)

- Container quantity and type- Empty container from the depot (date and hour)

- Cargo description and HS Code

- Cargo weight and unit of measurement

More details may be requried at the booking stage for other types of container, cargo, haulage, SOC, OOG, DG, etc.

For a proper overview on how to place a booking, please visit our online Booking User Guide.

Please contact Customer Service Team for more information.

Please check our web Schedule for the available vessels & sailings

You can easily download your booking confirmation from hapag-Lloyd's Navigator. Go the Online Business Suite,  select Navigator from the sidebar, click on the "Documents" tab.

In order to amend your booking, please use the Booking Amendment tool on Hapag-Lloyd Website.Go to the Online Business Suite -> Book -> Booking Amendment. Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.Note: The shipment number will automatically be pre-entered into the shipment number field if you access the amendment web form from the Navigator App.

Please refer to Product Brochure page for “Container Specification”.

You can check the container tracking information on Hapag Lloyd Website. Go to Hapag-Lloyd Website, click on "Track" from the sidebar, and select your preferred tracking functionality. Displayed data includes: container information, container movement, and status information. 

With our Tracing Subscription, you will receive updates on email for any change in the container status. 

If you are looking for real-time container location data, you may purchase one of our Valud-Added Services for tracking:

- Live Position for standard containers

- HL Live for reefer containers

You can check the container tracking information on Hapag Lloyd Website. Go to Hapag-Lloyd Website, click on "Track" from the sidebar, and select your preferred tracking functionality. Displayed data includes: container information, container movement, and status information.

With our Tracing Subscription, you will receive updates on email for any change in the container status. 

If you are looking for real-time container location data, you may purchase one of our Valud-Added Services for tracking:

- Live Position for standard containers

- HL Live for reefer containers

We are convinced that delivering a high quality service is the way forward. To be number one for quality is the ultimate promise to our customers and a strong differentiator from our competitors. For that we have defined several Quality Promises that are formulated in concrete terms, make our success measurable and create transparency.

Please refer to Hapag-Lloyd Booking Confirmation where we will provide either Off-Dock CY details or Port Terminal details.

Terminal Details for your bookings can be found on Hapag-Lloyd's Navigator app. Go the Online Business Suite, click on the Navigator from the sidebar, select your booking, and expand the details of the port under the "Progress" section on the right side of the Page.

You can check the service coverage in Interactive Schedule at Interactive Schedule

With the Vessel Tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show  the current schedule: Track

With the Vessel Tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.
You can use the following link to select a mainline or feeder vessel to show  the current schedule: Track

The vessel schedule with transit time is available via the following link:
Track

Please check the location at Online Business 

To find the pick-up date for your empty container, please refer to your Booking Confirmation. Navigator - Related Documents - Booking Confirmation

Empty container pick up location is available in each booking confirmation and the same can be dowloaded at Navigator

Please check the max cargo weight at: VGM Solution

 Please use our Vessel Tracker tool directly in the Online Business Suite.

Go to Hapag-Lloyd Webiste, click on "Quality Promises" from the sidebar, and select "Your Performance".

Please check at Track & Trace

For NSICT / NSIGT terminals please request Form 13 on Cargoes

For BMICT / GTI / JNPT and rest of the terminals please request Form 13 on Odex

You need to login to Odex and request invoice via Odex

Please refer to our Security Information

Currently we are not able to show such information via our website. Please contact your local Hapag-Lloyd Customer Service team.

No. we are not able to show a Shipped On Board date on the Bill of Lading which does not reflect the actual date of sailing.

Alternatively, if the container(s) have been loaded on board the vessel, the date that this occurred if it is prior to the vessel sailing date, can be used as a Shipped On Board date. Please check with your local Hapag-Lloyd Customer Service representative team for more information.

We can offer a received for shipment Bill of Lading. This confirms that we have taken charge / possession of the goods but they have not been loaded on to the intended vessel.

The Shipped On Board date we manifest on the Bill of Lading is the sailing date of the vessel.

Freight Prepaid (Export) will be 7 days before scheduled departure date at Port of Loading.


Freight Collect (Import) will be 7 days before scheduled arrival date at Port of Discharge.


Please refer to our global ROE rule here.

Please refer to Rate of Exchange via our Online Business.

Please kindly refer to the Invoice that you received from Hapag-Lloyd.

Freight Prepaid (Export) will be 7 days before scheduled departure date at Port of Loading.

Freight Collect (Import) will be 7 days before scheduled arrival date at Port of Discharge.

You may receive your invoice maximum 48 hrs business hours after departure from POL. You will receive the invoice on your registered Email Address.

Bank account details are available on the invoices which can be downloaded from the Navigator.

You can find your invoices in "My Invoices" app. Go to Hapag-Lloyd Website Online Business Suite and click on "Finance" from the sidebar. Click on "My Invoices" and view the list of your invoices along with the invoice & payment status, invoice amount & date, due date, and other details. 

You can also find your invoices in Hapag-Lloyd Navigator. Go to Hapag-Lloyd Website Online Business Suite and click on the Navigator form the sidebar. Click on the shipment, select the "Document" tab, and download the invoice. If the invoice is not available in the Navigator, please contact Customer Service Team and request a web release.

Invoices are also available in ODeX platform

Please submit your invice dispute via  My Disputes app on our website. Our Dispute Team will then review your dispute and revert back to you with feedback.

Check out the Invoice Dispute User Guide for a step-by-step guide.

Cut-off times can be found in the Booking Confirmation where we will provide information under “Cut-off” section.Cut-offs are also available in the sailing details in the Web Schedule.

You can also find the cut-off dates in the Navigator app. Go the online Buiness Suite, click on the Navigator, select the booking, and view the cut-off dates under the "Overview" tab. 

You can send your shipping instruction via our website. Please find more information Shipping Instructions .

Please discuss with your local Hapag-Lloyd representative for more details or alternative solutions.

Please visit Overview VGM page in Hapag-Lloyd website for general information. Additionally, you can send your VGM information on our website via either WebVGM or VGM excel template, please find more information in Customer User Guide. You can send your VGM information via existing portals such as INTTRA, GT Nexus, Cargo Smart, Easi Pass etc. Please contact Hapag-Lloyd local offices to get more information.

Yes, you can submit your VGM via the VGM tool on Hapag-Lloyd Website. Go to the Online Business Suite -> Documentation -> Verified Gross Mass (VGM). Enter the Booking or Container number and click "Find". Enter the VGM details and click "Submit".

You can create multiple BLs for one booking by submitting multiple Shipping Instructions for the same booking.Visit the Shipping Instruction page for more information about the Web SI tool.

You can submit your invoice dispute through Hapag-Lloyd Website. Go to the Online Business Suite -> Finance -> My Disputes. Click on "New Invoice Dispute", fill in the dispute details, and then click "Submit Dispute".

You will receive an on-screen confirmation with the dispute number(s) associated with each invoice(s).

Note: You can add up to 10 invoices per submission if they share the same dispute type.

Check out the Invoice Dispute User Guide for a step-by-step guide.

Alternatively, via My Invoices (under Finance). Select the invoice and click on New Invoice Dispute. Invoice details will be automatically filled. Complete the form and submit.

Bank account details are available on the invoices which can be downloaded from Navigator in the following link: Navigator

Please refer to Online Business Suite -> Quote -> Detention and Demurrage Tariffs.

Original BL is accessible via OBL print page (just if you have signed the contract to have this service). Print OBL

 Cut-off times can be found in the Booking Confirmation where we will provide information under “Cut-off” section.Cut-offs are also available in the sailing details in the Web Schedule.

You can also find the cut-off dates in the Navigator app. Go the online Buiness Suite, click on the Navigator, select the booking, and view the cut-off dates under the "Overview" tab. 

Cut-off times can be found in the Booking Confirmation where we will provide information under “Cut-off” section.Cut-offs are also available in the sailing details in the Web Schedule.

You can also find the cut-off dates in the Navigator app. Go the online Buiness Suite, click on the Navigator, select the booking, and view the cut-off dates under the "Overview" tab. 

You may consult your Original BL on the next link:  Original BL Important: You have to request approval to HL in order to download your OBL online.

With the new Customs Clearance online solution, you can clear your customs quickly, easily, and directly with Hapag-Lloyd on the following link: Customs Clearance

You may check the released Sea Waybill (SWB) through Hapag-Lloyd's Navigator. Go to the Online Business
Suite and click on the Navigator from the sidebar. Search for and select your booking, click on the "Documents" tab, and download your SWB.

If your SWB is issued but you are unable to find it in the Navigator,
please contact Customer Service Team to request a web release.

Visit our Navigator page for more information about this App.

You may submit your BL amendment via the BL Draft tool on Hapag-Lloyd Website. Go to the Online Business Suite -> Documentation -> BL Drafts. Select the B/L you would like to amend, update the required fields, and submit the correction request. Amendments are subject to approval by POL / POD / Customs.

You may submit your BL amendment via the BL Draft tool on Hapag-Lloyd Website. Go to the Online Business Suite -> Documentation -> BL Drafts. Select the B/L you would like to amend, update the required fields, and submit the correction request. Amendments are subject to approval by POL / POD / Customs.

Please see the Customs Details box on your booking confirmation. For more details information, please also see Security Information on our website : Security Information

You may check your Bill of Lading Draft in the BL Drafts tool on Hapag-Lloyd Website. Go to the Online Business Suite -> Documentation -> BL Drafts.

The SWB can be downloaded at our Hapag-Lloyd Navigator Navigator. Original BL is accessible via OBL print page if customer signed contract Original BL

You may receive your invoice maximum 48 hrs business hours after departure from POL. You will receive the invoice on your registered Email Address.

In our User Guide you will find the requested information in the section "Dangerous Goods Details" by clicking on the following link: Dangerous Goods Details Here you will also find all local information on the Dangerous Goods documents requested.

Please check the max cargo weight at: VGM Solution

You can submit your Shipping Instructions via Hapag-Lloyd Website. Go to the Online Business Suite ->

Documentation -> Shipping Instructions. Enter the booking number, update the SI details, and then click "Submit". 

Visit our Shipping Instructions page for more information and guidance.

Cut-off times can be found in the Booking Confirmation where we will provide information under “Cut-off” section.VGM cut-off times can also be found in the sailing details in the Web Schedule.

You can also find the cut-off dates in the Navigator app. Go the online Buiness Suite, click on the Navigator, select the booking, and view the cut-off dates under the "Overview" tab. 

Please refer to Online Business Suite -> Quote -> Tariff -> Local Charges / Service Fees.

Please visit our Dangerous Goods page for more information about DG  cargo handling.

For DG bookings, please submit the complete DG information at the Booking stage following the guided booking web form. The DG approval status will be available in the Booking Confirmation document sent to your email ID.

To submit your Final DGD document, please use the Booking Amendment tool on Hapag-Lloyd Website. Go to the Online Business Suite -> Book -> Booking Amendment. Enter your booking  number and click "Continue", and select "Change DG Information", upload the Final DGD, provide the change details in the Remarks, check the email address and change if not correct, then click "Submit".

Note: The shipment number will automatically be pre-entered into the shipment number field if you access the amendment web form from the Navigator App.

Arrival notices are available in Navigator in the Documents tab and same can be dowloaded in the following link: Navigator

To get information and guidelines for Hapag-Lloyd's inland business, check the following link: inland

To get information and guidelines about Hapag-Lloyd's inland business, check the Middle East Inland Services page.

Please refer to Online Business Suite -> Quote -> Tariff -> Local Charges / Service Fees.

Please refer to Online Business Suite -> Quote -> Tariff -> Local Charges / Service Fees.

Our inland tariffs can be found here Hapag-Lloyd Website - Inland Tariff.

You can also use the New Quote app to check the pre-/on-carriage rates.

Our inland tariffs can be found here Hapag-Lloyd Website - Inland Tariff.

You can also use the New Quote app to check the pre-/on-carriage rates.

You can check the Transit Times though Hapag-Lloyd Website. Go to the Online Business Suite and click on "Schedule" from the sidebar, enter you request details, and click on "Search".

For your existing bookings, you can check the transit times through "My Bookings", "Navigator", and "Live Position" apps.

 Please refer to Online Business Suite -> Quote -> Tariff -> Local Charges / Service Fees.

Our inland tariffs can be found here Hapag-Lloyd Website - Inland Tariff.

You can also use the New Quote app to check the pre-/on-carriage rates.

If you are a registered user and a party of the booking, please use the D&D Calculator tool on Hapag-Lloyd Website. Go to the Online Business Suite -> Import - > D&D Calculator. Enter your booking number, select the container(s) and date and you will receive an email within minutes showing the costs and freetime allowance.

 You can book your Import Delivery via the On-Carriage Instructions tool on Hapag-Lloyd Website. Go to the Online Business Suite -> Import -> On-Carriage Instructions. Enter the booking number and click "Search". Follow the guided form and insert all the required on-carriage details such as the delivery address, and the delivery date and time, and then click "Submit".

Arrival Notices are available in the Navigator. Go to Hapag-Lloyd Website Online Business Suite and click on the Navigator form the sidebar. Click on the shipment, select the "Document" tab, and download the Arrival Notice.

If the issued Arrival Notice is not available in the Navigator, please contact Customer Service Team and request a web release.

Arrival Notices are also available in ODeX platform.

You may request the linking of "re-use" containers via the Booking Amendment tool on Hapag-Lloyd Website.Go to the Online Business Suite -> Booking -> Booking Amendment. Enter the shipment number and click "Continue", and select the amendment type "Container Swap / Container Linking" from the drop-down list. Provide the container numbers along with the new and old booking numbers in the remarks. Check the email address and change if not correct, then click "Submit".Note: The shipment number will automatically be pre-entered into the shipment number field if you access the amendment web form from the Navigator App.

You can pick up the container according to the positioning date provided in your Booking.

Valid CRO copy

You can request for the change of container type using the Booking Amendment tool. Please note that any change is subject to approval.

 You can request for the change of container type using the Booking Amendment tool. Any change is subject to approval.

Alternatively, when creating a booking, check "I accept substitution of 42’GP and 45’GP container types for 40’ GP or other available sizes".

Note: Even with substitution consent, the booking may still be cancelled if no equipment is available.

Please contact your customer service team who will reach out to the relevant departments to solve the issue

Please place a booking amendment on our online portal.

Please inform the Customer Service team at your location

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You can request for the change of pickup depot using the Booking Amendment tool on Hapag-Lloyd Website.Go to the Online Business Suite -> Book -> Booking Amendment. Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.Note: The shipment number will automatically be pre-entered into the shipment number field if you access the amendment web form from the Navigator App.

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You may request the linking of "re-use" containers via the Booking Amendment tool on Hapag-Lloyd Website.Go to the Online Business Suite -> Booking -> Booking Amendment. Enter the shipment number and click "Continue", and select the amendment type "Container Swap / Container Linking" from the drop-down list. Provide the container numbers along with the new and old booking numbers in the remarks. Check the email address and change if not correct, then click "Submit".Note: The shipment number will automatically be pre-entered into the shipment number field if you access the amendment web form from the Navigator App.

Please check the available container types in our Containers page.

You can pick up the container from Positining date to ETA minus 6 days. 
To find the pick-up date and assigned depot for your empty container, please refer to your Booking Confirmation which you can find in the Navigator - Related Documents - Booking Confirmation

Contact your local Hapag‑Lloyd office or the terminal control desk immediately with your booking/BL and container number to request the customs exam outcome, movement permission and re‑seal.  Customs/terminal must issue the movement permission (release) — once cleared, HL/terminal will apply a new seal and provide the seal number and movement order.  Be prepared to settle any inspection or re‑seal charges; you can also check status in Online Business Suite / Navigator

The Navigator provides you with details of your shipments such as Routing & Vessel details, Container & Cargo details, Additional Services, Documents, Shipment Progress, and shows pending tasks for your shipments. The Navigator gives you options to easily manage your bookings and supports your workflow.

The available Documents include Booking Confirmation, Invoices, Sea Waybill (SWB), Arrival Notice, and any issued Certificates.

Visit our Navigator page for more information about this App.

Bank account details are available on the invoices which can be downloaded from Navigator in the following link:   Navigator

You can request your quotation for an on-carriage from Hapag-Lloyd Website. Go to the Online Business Suite -> Quote ->New Quote. Enter your request details and select "Door" at the destination location. 

Quick Quote Spot (QQS) is Hapag‑Lloyd’s spot pricing option for single shipments: a short‑term, voyage‑based freight quote for customers who need immediate booking without a long‑term contract.

Visit our Quick Quotes Spot page for more information about this product.

FAK stands for Freight All Kind. For full details, please refer to General Information.

You can request your quotation from Hapag-Lloyd Website. Go to the Online Business Suite -> Quote -> New Quote. Enter your request details such as Start & End Locations, Port or Door combination at origin and destination, container type, SOC/HOC, DG/non-DG, and then click "Search". Select your preferred departure and offer (Quick Quote or Quick Quote Spot) and proceed "Next". Add your preferred Value-Added Services into your quotation and proceed "Next" Review your quotation, Price Breakdown, Remarks, accept the Terms & Conditions and "Get Quote".Note: If you select a Quick Quote Spot Offer, you be able to proceed with the booking immediately.

For Special Cargo Quotes, go to the Online Business Suite -> Quote -> Special Cargo Quote. Click on "New Special Cargo Quote" and enter your request details such as Origin & Destination Locations, Container and Cargo details, and submit your request. You may also attach any documents or images relevant to your request. Once your quote is ready, the Sales Team will reach out to you with our offer.

For more information, check out our Quotation page and the User Guides.

You can find the quote Validity and Expiry date during the quotation journey via  "New Quote" or under "My Quotes" app.

To check "My Quotes", go to the Online Business Suite -> Quote - > My Quotes. Search for your quotation reference and view the validity and expiry dates.

You may check the service coverage in the following interactive schedule link: interactive-schedule-solution

You can request your quotation for  Shipper Own Containers (SOC) and Non-Operating Reefers (NOR)  from Hapag-Lloyd Website. Go to the Online Business Suite -> Quote -> New Quote. Enter your request details and select the relevant container type.

The vessel schedule with transit time is available via the following link: Track

Please refer to Online Business Suite -> Quote -> Tariff -> Local Charges / Service Fees.

Yes, Hapag-Lloyd Platform is free of charge

You can subscribe to our newsletter via the Newsletter Subscription.
Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.

Office contact details are available in Hapag Lloyd Website -> Services & Information -> Offices & Local Info.

To change your password, while signed in, click on your Account (top-right corner) and select "Account Settings". Enter your email address and current password then click on "Continue". Enter your old password, new password & Confirm New Password, then Continue.
In case you forgot your password, on the log in page, click on Forgot your password?"

Detention and demurrage tariffs for each country is available in the link: detention-demurrage

Office contact details are available in our website link: offices-localinfo

All details regarding the location and contacts for our worldwide offices are available at Offices & Local Info