Department | Function | Name | Phone |
---|---|---|---|
Management | Managing Director | Barbara Smith | +60 3 7456-2288 |
Customer Service | Director | Oh Moon Hak | +60 3 7456-2001 |
Customer Service Queries (Malaysia) | Inquiries (Booking/Documentation/Import) Counter Related | All Customer Service Queries | +603 7456 2000 |
Customer Service (Singapore) | Inquiries (Booking/Documentation/Import) Counter Related | All Customer Service Queries | +65 6223 6119 |
Customer Service Queries (Vietnam) | Inquiries (Booking/Documentation/Import) Counter Related | All Customer Service Queries | +84 8 39155300 |
Customer Service Queries (Thailand) | Inquiries (Booking/Documentation/Import) Counter Related | All Customer Service Queries | +66 2 6854200 |
Customer Service Queries (Indonesia) | Inquiries (Booking/Documentation/Import) Counter Related | All Customer Service Queries | +62 21 29343600 |
Export Document Queries (Malaysia) | Online Shipping Instructions | Shipping Instructions | +60 3 7456-2000 |
Export Document Queries (Malaysia) | Online BL Draft Amendment / Draft Approval | BL Draft Amendment / Draft Approval | +60 3 7456-2000 |
Customer Service Manager | NVO Others | Yogan AL Shellahmutto | +60 3 7456-2000 |
Customer Service Manager | BCOs | Shankar Iyer | +60 3 7456-2046 |
Customer Service Manager | GNPs | Kavitha Subramaniam | +60 3 7456-2020 |
Customer Service Manager | NVO KAP | Nethraa Somasundram | +60 3 7456-2058 |
Customer Service Manager | Reefer & Specials | Nurazihana A Wahab | +60 3 7456-2031 |
Customer Service | Claims | Claims | +60 3 7456-2037 |
Operation | Director | Yugen Reddy | +60 3 7456-2300 |
Operation | Head of Transhipment | Linda Lim Kooi Lian | +60 3 7456-2301 |
Operation | Senior Manager | Glenn Barter | +60 3 7456-2280 |
Business Admin | Director | Joanne Looi Wai Fun | +60 3 7456-2218 |
Business Admin | Account Receivable (Malaysia) | Account Receivable (Malaysia) | |
Business Admin | Account Receivable (Singapore) | Account Receivable (Singapore) | |
Business Admin | Account Receivable (Vietnam) | Account Receivable (Vietnam) | |
Business Admin | Account Receivable (Thailand) | Account Receivable (Thailand) | |
Business Admin | Account Receivable (Cambodia) | Account Receivable (Cambodia) | |
Business Admin | Account Receivable (Indonesia) | Account Receivable (Indonesia) | |
Human Resources | Senior Manager | Yuan Shin Yi | +60 3 7456-2200 |
Malaysia : After Hour Emergency Customer Service Contact:
Contact HL Customer Service for business and operational critical enquiries:
After Hours Customer Care : +60 3 74562045
Weekdays : 6:00 PM to 8:00 PM
Saturday : 9:00 AM to 3:00 PM
Sunday : Closed
If no one is picking up the phone for more than 15 seconds, this means this phone is engaged. please use the below link to submit the details then our CS team will call you back within 15 minutes.