| Department | Function | Name | Phone |
|---|---|---|---|
| Management | Managing Director | Barbara Smith | +60 3 7456-2288 |
| Customer Service | Director | Oh Moon Hak | +60 3 7456-2001 |
| Customer Service Queries (Malaysia) | Inquiries (Booking/Documentation/Import) Counter Related | All Customer Service Queries | +603 7456 2000 |
| Customer Service (Singapore) | Inquiries (Booking/Documentation/Import) Counter Related | All Customer Service Queries | +65 6223 6119 |
| Customer Service Queries (Vietnam) | Inquiries (Booking/Documentation/Import) Counter Related | All Customer Service Queries | +84 8 39155300 |
| Customer Service Queries (Thailand) | Inquiries (Booking/Documentation/Import) Counter Related | All Customer Service Queries | +66 2 6854200 |
| Customer Service Queries (Indonesia) | Inquiries (Booking/Documentation/Import) Counter Related | All Customer Service Queries | +62 21 29343600 |
| Export Document Queries (Malaysia) | Online Shipping Instructions | Shipping Instructions | +60 3 7456-2000 |
| Export Document Queries (Malaysia) | Online BL Draft Amendment / Draft Approval | BL Draft Amendment / Draft Approval | +60 3 7456-2000 |
| Customer Service Manager | NVO Others | Yogan AL Shellahmutto | +60 3 7456-2000 |
| Customer Service Manager | NVO KAP | Shankar Iyer | +60 3 7456-2046 |
| Customer Service Manager | GNPs | Kavitha Subramaniam | +60 3 7456-2020 |
| Customer Service Manager | BCOs | Nethraa Somasundram | +60 3 7456-2058 |
| Customer Service Manager | Reefer & Specials | Nurazihana A Wahab | +60 3 7456-2031 |
| Customer Service | Claims | Claims | +60 3 7456-2037 |
| Operation | Director | Yugen Reddy | +60 3 7456-2300 |
| Operation | Head of Transhipment | Linda Lim Kooi Lian | +60 3 7456-2301 |
| Operation | Senior Manager | Glenn Barter | +60 3 7456-2280 |
| Business Admin | Director | Joanne Looi Wai Fun | +60 3 7456-2218 |
| Business Admin | Account Receivable (Malaysia) | Account Receivable (Malaysia) | |
| Business Admin | Account Receivable (Singapore) | Account Receivable (Singapore) | |
| Business Admin | Account Receivable (Vietnam) | Account Receivable (Vietnam) | |
| Business Admin | Account Receivable (Thailand) | Account Receivable (Thailand) | |
| Business Admin | Account Receivable (Cambodia) | Account Receivable (Cambodia) | |
| Business Admin | Account Receivable (Indonesia) | Account Receivable (Indonesia) | |
| Human Resources | Senior Manager | Yuan Shin Yi | +60 3 7456-2200 |
Malaysia : After Hour Emergency Customer Service Contact:
Contact HL Customer Service for business and operational critical enquiries:
After Hours Customer Care : +60 3 74562045
Weekdays : 6:00 PM to 8:00 PM
Saturday : 9:00 AM to 3:00 PM
Sunday : Closed
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