Department Function Name Phone
Management Managing Director Barbara Smith +60 3 7456-2288
Customer Service Director Oh Moon Hak +60 3 7456-2001
Customer Service Queries (Malaysia) Inquiries (Booking/Documentation/Import) Counter Related All Customer Service Queries +603 7456 2000
Customer Service (Singapore) Inquiries (Booking/Documentation/Import) Counter Related All Customer Service Queries +65 6223 6119
Customer Service Queries (Vietnam) Inquiries (Booking/Documentation/Import) Counter Related All Customer Service Queries +84 8 39155300
Customer Service Queries (Thailand) Inquiries (Booking/Documentation/Import) Counter Related All Customer Service Queries +66 2 6854200
Customer Service Queries (Indonesia) Inquiries (Booking/Documentation/Import) Counter Related All Customer Service Queries +62 21 29343600
Export Document Queries (Malaysia) Online Shipping Instructions Shipping Instructions +60 3 7456-2000
Export Document Queries (Malaysia) Online BL Draft Amendment / Draft Approval BL Draft Amendment / Draft Approval +60 3 7456-2000
Customer Service Manager NVO Others Yogan AL Shellahmutto +60 3 7456-2000
Customer Service Manager BCOs Shankar Iyer +60 3 7456-2046
Customer Service Manager GNPs Kavitha Subramaniam +60 3 7456-2020
Customer Service Manager NVO KAP Nethraa Somasundram +60 3 7456-2058
Customer Service Manager Reefer & Specials Nurazihana A Wahab +60 3 7456-2031
Customer Service Claims Claims +60 3 7456-2037
Operation Director Yugen Reddy +60 3 7456-2300
Operation Head of Transhipment Linda Lim Kooi Lian +60 3 7456-2301
Operation Senior Manager Glenn Barter +60 3 7456-2280
Business Admin Director Joanne Looi Wai Fun +60 3 7456-2218
Business Admin Account Receivable (Malaysia) Account Receivable (Malaysia)
Business Admin Account Receivable (Singapore) Account Receivable (Singapore)
Business Admin Account Receivable (Vietnam) Account Receivable (Vietnam)
Business Admin Account Receivable (Thailand) Account Receivable (Thailand)
Business Admin Account Receivable (Cambodia) Account Receivable (Cambodia)
Business Admin Account Receivable (Indonesia) Account Receivable (Indonesia)
Human Resources Senior Manager Yuan Shin Yi +60 3 7456-2200

Malaysia : After Hour Emergency Customer Service Contact:
Contact HL Customer Service for business and operational critical enquiries:
After Hours Customer Care : +60 3 74562045
Weekdays                 : 6:00 PM to 8:00 PM
Saturday                   : 9:00 AM to 3:00 PM
Sunday                     : Closed