Dispute form

Customer Dispute Request

Please fill out the below e-form and select “I have supporting documents to attach any relevant information related to your dispute(s) and email to a  [email protected].

Demurrage & Detention Disputes

Explanations and details on what information or documentation is needed to dispute either Demurrage or Detention charges is published in Hapag-Lloyd’s rules and regulations tariff section (RURE-002) which can be viewed under Rules.

Additionally, copies of relevant policies can also be found below:

Detention and Demurrage Policies