Providing efficient and smooth customer service with high responsiveness and fast issue resolution is at the top of our agenda. Our Strategy 2023 has set us on a clear path towards becoming number one for quality in the industry, and this means placing a high priority on what matters most to us: You.
Since January 2020, we have been launching our Quality Promises, which will be the foundation of our partnership with our customers and pave the way for necessary quality improvements in our industry. In order to achieve the strategic goals and deliver on our Quality Promises, we will take further steps and implement following changes in our commercial organization from September 6, 2021:
Please keep in mind that Manual Shipping Instructions and requests for bill draft amendments will continue to be sent to
[email protected] . Please note that all other customer service email addresses and direct lines will be discontinued from September 5, 2021.
We believe our Strategy 2023 will be a strong differentiator from our competitors, so we invite you on board our journey to become the benchmark of the container shipping industry, setting the quality standard and thereby offering you unrivalled levels of reliability and quality service.