Hapag-Lloyd Vietnam New Quality Service Center – South-East Asia

As part of Hapag-Lloyd’s Strategy2023 ambition, another milestone has been achieved to turn Hapag-Lloyd’s key Customer Promise into reality: to become number One for Quality. Hapag-Lloyd Asia is pleased to announce our Quality Service Center (QSC) setup in South-East Asia.

The new Quality Service Center will have a Business Service Center in Kuala Lumpur, dedicated to Customer Service, Operations and Business Administration tasks for Vietnam. We consider that clustering all these functions under one roof will contribute to a more customer-focused approach.

Our current Sales organizations will remain in Vietnam to directly and timely address our customers’ needs and requirements.

The transition to the QSC has begun for all functions. Today, Vessel Operations and Business Administration are completely handled by the QSC, while Customer Service is in transition that will be completed on October 1, 2021.

For your reference, please find below the contact details:

Hapag-Lloyd Business Services (Malaysia) SDN BHD

Level 20, Tower Block, Nucleus Tower
No.10, Jalan PJU 7/6, Mutiara Damansara
47800 Petaling Jaya
Selangor Darul Ehsan, Malaysia

General Line
Malaysia : +60 3 74562000
Vietnam : +84 28 39155300

What does this mean to you?

We are setting up solution-based teams with high expertise. Our new QSC structure, concentrated under one roof will be able to provide an enhanced service level, faster response times and simplified communication.

For further information, please continue to contact your local Hapag-Lloyd office:

Document Counter Facilities:

This function will remain in our existing Vietnam office address. You can find the details of the location here