Here's an update on India's payment remittance

Here's an update on NEFT/RTGS payment remittance communication for India. Please be advised that the communication mode has changed to direct updates on the ODeX portal instead of sending remittance details by email.

This means that you can continue to remit payments via NEFT/RTGSand share the remittance (UTR) details on ODeX portal. Please keep in mind that our Bank and Account details are mentioned in the invoices. In terms of payment receipts, please note that they will be confirmed within four working hours.

In case of any further queries on invoices or payments, please send an email to the following emails, depending on the case:

• Dispute ongoing with the outstanding invoice [email protected]
• Unpaid invoice to be adjusted against the credit note/ excess payment [email protected]
• Payment cleared but the amount has not been reconciled in the system [email protected]

If you should require additional information, please contact our customer service team at your location, who will guide you based on your individual situation.