Regional Updates in Middle East & Indian Subcontinent

Operational and Customer Service Updates for Middle East and the Indian Subcontinent

Operational and Customer Service Updates for Middle East and the Indian Subcontinent


+++ last updated on June 30, 2022 +++

Summary

  • Operations across Middle East and Indian Subcontinent continue to run normally. Our offices are open, and our staff are handling documentation. 
  • India – Ports, Terminals and ICDs continue to work normally
  • Sri Lanka - The country's economy has been hit hard by the pandemic. Shortage of medicines, fuel and other essentials are pushing the cost of living at record highs.

Terminal Operations
Some terminals slightly affected by labor reductions, but operations continue close to normal. See the latest terminal status with a map overview here.

  • Colombo –Smooth port operations. No berthing delays reported at SAGT/CCIT/JCT
  • Bangladesh - Berthing congestion at GCB, CCT and NCT/5 of 2-3 days. At NCT/2,3 & 4 of up to 2 days

Railway Operations
No impact to report.

Truck Availability
No impact to report.

Barge Availability
No impact to report.

Depots
For latest status available on google maps for Depots and CFS, click here.

Customer Service

Our counters in the Middle East are open. Please review the box “Related CustomerNEWS” to find out specifics for each country. If not listed, please check with your local office for any adjusted working hours.

  • India - All offices and counters are operating as per normal office working hours. However, please consider using the Seaway Bills of Lading functionality for export and import shipments to speed up collection of your documents
  • Saudi Arabia –  The Saudi Arabian Government has announced a suspension of cargo imports to Saudi Arabia from Lebanon. With this regulation in place, we will not be able to accept your cargo on this specific routing.
  • Sharjah, UAE - From November 1, 2021, our product for the Emirate of Sharjah was upgraded. You can now select direct delivery of your dry containers to the following industrial locations in Sharjah (AESHJ) - Sharjah Industrial Area (Up to ICD) / Saif Free Zone Sharjah / Sajah and Al Dhaid. For a smoother customer experience, please pre-select your preferred sub-location for future bookings. Currently we are unable to offer this service for DG, Reefer and Specials, which remain on CY basis only.
  • Syria - The booking restrictions to/from Syria for the following countries have been lifted – United Arab Emirates, Iraq, Kuwait, Bahrain, Qatar, Oman, Pakistan, India, Sri Lanka, Bangladesh, Saudi Arabia and Jordan, however, specific terms and conditions apply related to payment terms. For more information, please contact your local Sales/Customer Service teams.
  • UAE – All Delivery Order (D/O) requests and payments must be submitted via ODeX platform. Cash payments are only accepted in limited amounts through Al Fardan Exchange added to ODeX. Dubai counter is open with regular business day hours.
  • For customer inquiries, please use email as the primary method of contact with our Customer Service teams.
  • For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  • For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team
  • For payments, please use our online payment options explained in the separate “Related CustomerNEWS” section by country.  If you cannot find information that you are looking for, please reach out to your local customer service department here
  • Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.

    Reach out to your local customer service representative here

Read the latest Middle East, Indian Subcontinent and Africa Service Updates

 Indian Subcontinent – Mediterranean Express (IMX)

  • There will be no sailing from Hamad, Qatar (Westbound) on July 5, 2022, and all vessels will adjust their schedules by 1 week

Indian Ocean Service (IOS)

  • MV Kyoto Express V2216E / V2324W will omit Mundra, India, and imports will discharge in Jebel Ali, UAE for further connection to their final port of delivery
  • MV Sofia Express V2217E / V2325W will omit Karachi, Pakistan, Nhava Sheva and Hazira in India. Imports will discharge in Jebel Ali, UAE for further connection to their final port of delivery
  • The planned omission of Hazira, India will continue until third week of August
  • There will be a weekly alternating omission of Nhava Sheva and Mundra in India until third week of August.

Indian Ocean Service 3 (IO3)

  • No updates

Southeast India - Europe Express (IEX)

  • The planned omission of Vizag, India will continue until mid-August

Indamex 2 (IN2)

  • No updates

Asia – Gulf Express 3 (AG3)

  • There will be no sailing from Jebel Ali, UAE (eastbound) on July 3, 10, and 24 2022 
  • The following vessels will omit Sohar, Oman or Abu Dhabi, UAE
Vessel Name Voyage Omitted Port
MV Al Jmeliyah 021W/E Abu Dhabi, UAE
MV YM Welcome 030W/E Sohar, Oman
MV YM Wellbeing 020W/E Abu Dhabi, UAE
MV Tayma 022W/E Sohar, Oman
MV HMM Raon 005W/E Abu Dhabi, UAE
MV Southampton Express 031W/E Sohar, Oman
MV YM Welcome 031W/E Abu Dhabi, UAE
Gulf – East Mediterranean Service (GEM)
  • There will be no sailing from Hamad, Qatar (westbound) on August 8, 2022, and all vessels have adjusted their schedules by 1 week

Far East Loop 3 (FE3)

  • No Updates

Kuwait Feeder (KWF)

  • No updates

India – Gulf Service 1 (IG1)

  • MV Northern Discovery V2223W / V2226E will omit Bahrain and Jebel Ali Terminal 2

China - India Service (CIX)

  • No updates

India - America Express INDAMEX (TPI)

  • MV Mol Courage V2118E / V2127W and MV Express Rome V2221E / V2130W will omit Port Qasim, Pakistan

Asia - Red Sea Service 1 (AR1)

  • MV YM Orchid V173E will omit Jeddah, Saudi Arabia
  • There will be no sailing from Aqaba, Jordan (eastbound) on July 19, 2022

Asia-Gulf Express 2 (AG2)

  • MV YM Mobility V064E will omit Umm Qasar, Iraq, Hamad, Qatar and Jebel Ali, UAE. Umm Qasar imports will discharge in Jebel Ali, UAE (westbound) for further connection to their final ports of delivery

Middle East - India - Africa Express (MIAX

  • MV Seaspan Lahore V2221W/E will call Apapa before Tin Can in Nigeria

China – Kenya Express (CKX)

  • There will be no sailings from Mombasa, Kenya (eastbound) on July 10, 17 and 24, 2022

Asia – West Africa Service (AWA)

  • MV Maersk Idaho V218E will leave the service in Cape Town, South Africa by first week of July. Imports on board will be transshipped on MV Navios Delight V224E until Singapore.

South Africa Express (SAF also known as SAX)

  • MSC Domitille VNZ221A will omit Cape Town, South Africa

Mediterranean – West Africa Express (MWX)

  • No updates

East Africa Service 2 (EA2)

  • MV AS Nora V02SBFS1MA will rejoin the service in Jebel Ali, UAE, expected to arrive on June 29, 2022
  • There will be no sailing from Nhava Sheva, India (southbound) on June 30, 2022, and August 4, 2022, and from Mombasa, Kenya (northbound) on July 14, 2022, and August 18, 2022

West Europe – West Africa Service (WWA)

  • MV Irene’s Resolve V2223S/N and MV Merkur Fjord V2224S/N will omit Libreville, Gabon

West Africa Express (WAX)

  • There will be no sailing from Tema Ghana (northbound) on July 24, 2022

 South Africa – Asia Express 1 (SA1)

  • No update

 South Africa – Asia Express 2 (SA2)

  • There will be no sailing from Durban, South Africa (eastbound) on July 13, 2022

South America - Africa - Triangle Service (SAT)

  • No updates

Dakar Express (DEX)

  • No updates

Maputo Express (MAX)

  • No updates
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