Regional Updates in Middle East and Indian Subcontinent

• Visit the sections below for the latest updates

Indian Subcontinent – Mediterranean Express (IMX)

• MV Xin Qing Dao V224W and CMA CGM Titus 2340W will omit Hamad, Qatar. Imports will be discharged in Jebel Ali, UAE, for further connection to their final port of destination.
  

Southeast India - Europe Express (IEX)

• Port of Kattupalli, India will replace Madras (Chennai) India on the service rotation
• MV George Washington Bridge V022E/023W will be the last vessel to call Madras, expected to arrive on November 27, 2023
• MV YM Fountain V170E/171W will be the first vessel to call Kattupalli, expected to arrive on December 4, 2023

Asia – Gulf Express 3 (AG3)

• No updates for this service this week

Indian Ocean Service 3 (IO3)

• No updates for this service this week
  

Indamex 2 (IN2)

• No updates for this week.
  

Indian Ocean Service (IOS)

• MV Osaka Express 3338W omitted Karachi , Pakistan. Imports were discharged in Jebel Ali, UAE, for further connection to their final port of destination.
  
• There will be no sailing from Rotterdam, NL (Eastbound) on October 9, 2023 and from Jebel Ali, AE (westbound) on November 7, 2023. As an alternative, cargo can be booked with our Indian Ocean Service (IO3), APL Barcelona, Eastbound on October 10, 2023 and westbound on November 8, 2023.
  

Gulf – East Mediterranean Service (GEM)

• MV Xin Shanghai 08MFFW1MA will omit Dammam, Saudi Arabia. Imports will be discharged in Jebel Ali, UAE for further connection to their final port of delivery.
  

Kuwait Feeder (KWF)

• No updates for this week
  

India – Gulf Service 1 (IG1)

• MV GH Foehn V2337W will leave the service in Jebel Ali, UAE, and will be replaced by Mombasa Express V2337W. The exchange is expected to happen between September 30 – October 1, 2023.
  

China - India Service (CIX)

• No updates for this week.

India - America Express INDAMEX (TPI)

• No service updates this week.
  

Asia - Red Sea Service 1 (AR1)

• MV Argus V125E and Wan Hai 613 V061E will omit Jeddah, Saudi Arabia.
  

Asia-Gulf Express 2 (AG2)

• There will be no sailing from Umm Qasar, Iraq (eastbound) on October 2, 2023, and October 30, 2023
• There will be no sailing from Jebel Ali, UAE (westbound) on October 25, 2023
  

East Coast Loop 5 (EC5)

• No service updates for this week

Far East Loop 5 (FE5)

• No service updates for this week

• Port of Jeddah, Saudi Arabia - DP World Jeddah Container Terminal: Limited berth availability. (Berth 55 and 56 not available). Up to 1 day delay if vessels are bunching.
  

Railway Operations
No impact to report.

Truck Availability
No impact in trucking.

Barge Availability
No impact to report.

Depots
No impact to report.

• Our counters in the Middle East are open. 
• Middle East, Indian Subcontinent and Africa - If you are placing bookings from countries located in the Middle East, Indian Subcontinent and Africa, online booking amendments will be implemented from August 15, 2022. We have transitioned to an all-digital booking amendment process, and with this step, all email and phone requests have been discontinued. This means that your booking amendments will be processed faster, and you will be able to manage them through our online tool available here. Thinking about your cargo planning, please know that once the amendment has been requested online, the processing time will be four (4) working hours. Please keep in mind that once you place your request, you will not have to send emails or make follow-up calls. If you should require additional information, please contact our customer service team at your location, who will guide you based on your individual situation. 
• Pakistan - To expedite the empty container drop-off process and to prevent disruption, please clear all stipulated charges before dropping off empty containers. For all your inquiries, please write to us at [email protected]
• Qatar – To enhance ease of doing business for our clients who use online transfers and reduce delays in issuance of documents, we have made the following changes to our counter process. Customers can now request documents such as Bill of Ladings, Delivery Orders and Gate pass extensions by presenting and uploading “Proof of payment PDF transfer receipts” in ODEX. This proof of payment should show the transfer as ‘confirmed’ by the bank and have a ‘value date’ same as or earlier than the current date on which Hapag-Lloyd documents are being requested. Once documentation is submitted in ODEX, our counter team will release requested documents.
• India: for all customer service related enquiries, including Dangerous and Out of Gauge cargo, please write to  [email protected] The email address RMEHAZOO[email protected] will be closed from October 1, 2022.  
  • Effective October 1, 2022, the Government tax regulation states that a 5% GST is applicable for all export shipments with pre-paid freight in India.
• For customer inquiries, please use email as the primary method of contact with our Customer Service teams.For customer inquiries, please use email as the primary method of contact with our Customer Service teams.
• For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  
• For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team
  
• For payments, please use our online payment options explained in the separate “Related CustomerNEWS” section by country.  If you cannot find information that you are looking for, please reach out to your local customer service department here
• Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.
  
  Reach out to your local customer service representative here